Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

.NET - Web Application Developer

Company: Addison Group

Location: Chicago, IL

Posted Dec 21, 2024

The Web Application Developer role involves designing, developing, and maintaining ASPS web applications. Key responsibilities include providing tier 1 and 2 application support, resolving user issues, and working with vendors for application integrations. The ideal candidate should have 3-5 years of application development experience, be proficient in .NET, SQL, CSS, and responsive design tools. Familiarity with AWS, Vue.js, and GraphQL is a plus.

Retail Sales

Company: Cracker Barrel

Location: O'Fallon, IL

Posted Dec 21, 2024

Cracker Barrel Old Country Store is seeking a Retail Sales team member for a role that involves managing the retail shop, providing excellent guest service, and maintaining stock. The position offers flexible hours, potential for promotion, and comprehensive training. The company values diversity, equity, and inclusion, and provides a range of benefits including competitive pay, health benefits, and opportunities for career growth. The role requires the ability to stand for long periods, lift up to 40 pounds, and work with various food items.

Manager, Account Management

Company: Snap

Location: Chicago, IL

Posted Dec 21, 2024

Snap Inc. is seeking a Manager of Account Management for its Sales team. The role involves managing a team of Account Managers, collaborating with leadership to maximize business impact, identifying trends, and partnering with cross-functional teams. The ideal candidate should have strong mentoring skills, adaptability, attention to detail, and expertise in media management and campaign optimization. A BS/BA degree, 6+ years of digital media experience, and understanding of advertising metrics are required. Preferred qualifications include managing a client services team, strong Excel and PowerPoint skills, and a passion for Snapchat.

Member Frontline Cashier

Company: Walmart

Location: Addison, IL

Posted Dec 21, 2024

Sam's Club is seeking friendly, multi-tasking individuals to join their team as Member Frontline Cashier Associates. These associates play a crucial role in member satisfaction by greeting, assisting with purchases, maintaining a clean area, and providing exceptional customer service. The job involves fast-paced environments, especially during peak times, and requires standing for long periods. Rewards include competitive pay, performance-based bonuses, and comprehensive benefits such as health coverage, 401(k), and paid time off. The position also offers opportunities for career growth and education benefits.

Host

Company: Cracker Barrel

Location: O'Fallon, IL

Posted Dec 21, 2024

Cracker Barrel Old Country Store is seeking a Host to welcome guests into the store with a smile and provide excellent customer service. The ideal candidate will have a flexible attitude, be able to work in various environments, and possess strong communication skills. Cracker Barrel offers a culture of belonging, commitment to diversity and inclusion, top-notch training, and competitive pay and benefits.

Supply Chain Solution Architect Dynamics 365 F&O

Company: US Foods

Location: Rosemont, IL

Posted Dec 21, 2024

US Foods is seeking a Supply Chain Solution Architect Dynamics 365 F&O. The role involves developing strategies, roadmaps, and proposals for Microsoft Dynamics products, and providing technical guidance. The position is fully remote in the US, with potential for up to 20% travel. Key responsibilities include streamlining processes, end-to-end testing, and managing customer feature requests. Minimum qualifications include 8+ years in Microsoft Dynamics Supply Chain, a Bachelor's degree, and relevant certifications. Preferred qualifications include a post-secondary degree, full life-cycle D365FO implementation experience, and knowledge of key SCM modules and Microsoft products.

SAP EWM Supply Chain Senior Manager

Company: Accenture

Location: Chicago, IL

Posted Dec 21, 2024

Accenture's SAP practice is highlighted, emphasizing their innovative approach using design thinking, agile methodologies, and cutting-edge technologies like IoT, automation, and AI. They've developed myConcerto, a blend of SAP and Accenture, aiding clients in achieving significant victories. Accenture invests in training employees on new SAP technologies such as SAP Leonardo, S/4HANA, and Cloud, supported by a vast community of over 50,000 members. Their hard work is recognized with over 70 SAP awards, making them the leading partner for SAP SuccessFactors, SAP Ariba, SAP Hybris, SAP FieldGlass, and SAP Concur. The role requires an SAP transformation expert with extensive supply chain experience, capable of leading teams, delivering top-tier SAP EWM solutions, and fostering strong client relationships. The position involves business development, proposal submission, and sales efforts. Currently, non-essential travel is suspended due to COVID-19, prioritizing employee safety.

Cleaning Crew Member

Company: Cracker Barrel

Location: Rockford, IL

Posted Dec 21, 2024

The job posting is for a Cleaning Crew Member at Cracker Barrel Old Country Store in Rockford, IL. The role involves maintaining cleanliness of the restaurant, kitchen, and retail shop, primarily during the third shift. The position requires standing for long periods, lifting up to 40 pounds, and working with hot and cold food items. The company values diversity, equity, and inclusion, and offers a culture of belonging, top-notch training, diverse career paths, competitive pay, and benefits.

Client Service Coordinator

Company: Banfield Pet Hospital

Location: Chicago, IL

Posted Dec 21, 2024

Banfield Pet Hospital is seeking a Client Service Coordinator. The role involves driving client and pet flow, maximizing veterinary team productivity, and ensuring excellent client communication. Key responsibilities include promoting hospital services, educating clients on wellness plans and preventative care, managing hospital finances, and providing professional service. The ideal candidate should be comfortable around pets, have customer service experience, and preferably have a medical background. The position requires flexibility, including working weekends and evenings.

To-Go Hospitality

Company: Cracker Barrel

Location: Rock Island, IL

Posted Dec 21, 2024

Cracker Barrel Old Country Store in Davenport, IA, is seeking a To-Go Specialist. The role involves supporting the catering and to-go business, ensuring guest satisfaction, maintaining cleanliness, and enjoying benefits like tipped roles without tipping-out. The company values inclusivity and equality, with a mission to please people and provide growth opportunities.

Cook

Company: Cracker Barrel

Location: Peoria, IL

Posted Dec 21, 2024

Cracker Barrel Old Country Store is seeking a Cook in Morton, IL. The role involves preparing Southern favorites using their recipes and methods, ensuring high standards of professional cooking, quality, safety, and cleanliness. The position offers flexible hours, potential for promotion, and continued development. The company values diversity, equity, and inclusion, and provides a culture of belonging, top-notch training, diverse career paths, competitive pay, and benefits.

Retail Sales

Company: Cracker Barrel

Location: Springfield, IL

Posted Dec 21, 2024

Cracker Barrel in Springfield, IL is seeking a Retail Sales team member. The role involves managing the retail shop, providing excellent guest service, and maintaining stock. Flexible hours and opportunities for promotion are available. The company values diversity, equity, and inclusion, and offers competitive pay, benefits, and career development opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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