Technical Support Jobs in Other US Location

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Looking for Technical Support jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Other US Location area.

Head of Customer Experience (EE)

Company: Parcelhero

Location: Other US Location

Posted Jan 27, 2025

ParcelHero, a UK-based parcel delivery price comparison site with over 5 million annual visitors and 100+ remote employees, is seeking a Head of Customer Experience. The role involves optimizing the customer journey, managing customer feedback, tracking CX metrics, collaborating with various teams, developing communication strategies, identifying service innovations, leading customer education initiatives, improving processes, and working with training and technology teams. Key skills include a customer-centric mindset, strategic thinking, data-driven decision making, cross-functional collaboration, communication strategy expertise, customer journey mapping, and innovative problem-solving. The ideal candidate should have a Bachelor's degree in business, marketing, or a related field, or equivalent experience. The company offers a dynamic, customer-centric environment, career growth opportunities, and ongoing professional development.

Assistant Manager, Finance - GL Reporting

Company: CARSOME

Location: Other US Location

Posted Jan 27, 2025

The job description outlines a finance role that involves managing day-to-day operations, preparing monthly journals, reconciling accounts, leading month-end closing, analyzing financial reports, providing support to regional offices, reviewing processes for improvement, overseeing year-end audits, and supporting staff development. The ideal candidate should have a Bachelor's degree in accounting or finance, at least 5 years of related experience, excellent analytical skills, proficiency in MS Excel, a problem-solving attitude, and the ability to work in a fast-paced environment.

Software Engineer – Philippines

Company: Horangi Cyber Security

Location: Other US Location

Posted Jan 27, 2025

Bitdefender, a leading cybersecurity company, is seeking motivated software engineers to join their APAC engineering team. The role involves designing and building product features for cutting-edge security technologies, from endpoint security to cloud application protection. The ideal candidate should have a bachelor's degree in computer science or related field, at least 2-5 years of software engineering experience, and proficiency in NodeJS, PHP, or Python. They should also be familiar with microservice architecture, NoSQL databases like MongoDB and Redis, and have experience with Kubernetes. The role requires participation in all phases of the software development life cycle, collaboration with a nimble team, and a focus on delivering new features continuously. Bitdefender offers a dynamic culture, opportunities to learn about cybersecurity technology, and the chance to work with a distributed team in Europe and Asia.

Penetration Testing Team Lead - SG

Company: Horangi Cyber Security

Location: Other US Location

Posted Jan 27, 2025

Bitdefender, a leading cybersecurity firm, is seeking an experienced Cybersecurity Pen Testing Team Lead Manager. The role involves leading red team engagements, overseeing a team of skilled professionals, and delivering high-quality services to clients. The ideal candidate should have a minimum of 4 years of experience in cybersecurity, strong technical proficiency, and excellent communication skills. Bitdefender values technical competency and development, offering an annual training budget and opportunities to learn and perform various security assessments.

B2B Sales Representative, Outbound - $65K+ per Year

Company: Spectrum

Location: Other US Location

Posted Jan 27, 2025

Spectrum is seeking a driven, goal-oriented professional for a Telesales Representative position. The role offers a base pay of $1800 per hour, with potential for commissions and incentives, targeting earnings of $3123 per hour or $65K annually. Top performers can earn over $100K annually. The position involves outbound telemarketing B2B sales, promoting Spectrum Business products and services. Uncapped earning potential and the ability to control success make this role ideal for those who thrive in a fast-paced environment. Required qualifications include a high school diploma or equivalent, 2+ years of call center or sales experience, and strong communication skills. Preferred qualifications include B2B sales experience, ICOMS and/or CSG work experience, and customer service and telecommunication sales experience.

Technical Support Specialist (Azure)

Company: AppXite

Location: Other US Location

Posted Jan 27, 2025

AppXite, a software development company based in Riga, Latvia, is seeking a dedicated support expert for their global customers. The role involves technical and operational support, troubleshooting, and collaboration with peers and management. The ideal candidate should have previous support experience in IT, hands-on experience with APIs and SQL, and experience with SaaS applications in Azure. Fluency in English and the ability to work in an international environment are required. The company offers professional training, a B2B contract, and 4 weeks of paid vacation per year.

Team Head Payments Germany

Company: Avaloq

Location: Other US Location

Posted Jan 27, 2025

Avaloq, a Swiss-based wealth management technology provider, is expanding globally with over 2500 employees in 12 countries. They offer a BPaaS model for banking operations, focusing on securities payments, corporate actions, and tax services. Avaloq is seeking an experienced manager for the Payments team in Germany, responsible for enhancing services, maintaining client relationships, and driving strategic initiatives. The ideal candidate should have a university degree, at least five years of managerial experience, and fluency in German and English. Avaloq promotes work-life balance and diversity, offering hybrid and flexible working arrangements.

Head of Customer Experience (SE)

Company: Parcelhero

Location: Other US Location

Posted Jan 27, 2025

ParcelHero, a UK-based parcel delivery price comparison site with over 5 million annual visitors and 100+ remote employees, is seeking a Head of Customer Experience. The role involves optimizing the customer journey, managing customer feedback, tracking CX metrics, collaborating with various teams, developing communication strategies, identifying service innovations, leading customer education initiatives, improving processes, and working with training and technology teams. Key skills include a customer-centric mindset, strategic thinking, data-driven decision making, cross-functional collaboration, communication strategy expertise, customer journey mapping, and innovative problem-solving. The ideal candidate should have a Bachelor's degree in business, marketing, or a related field, or equivalent experience. The company offers a dynamic, customer-centric environment, career growth opportunities, and ongoing professional development.

Lead Data Scientist

Company: Mastercard

Location: Other US Location

Posted Jan 27, 2025

Mastercard is a global technology company that powers economies and empowers people in over 200 countries. They support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. The Data & Services team, where the Lead Data Scientist role is located, provides cutting-edge services used by large organizations for multimillion-dollar decisions. The Data Scientist role involves creating data and analytics solutions, including AI and ML models, and working closely with business owners to understand requirements and performance metrics.

Legal Senior Associate

Company: Cermati.com

Location: Other US Location

Posted Jan 27, 2025

The job description outlines a corporate legal role with extensive responsibilities, including drafting and reviewing legal documents, providing business-driven legal advisory, managing external legal service providers, advising on disputes and regulatory matters, and completing corporate secretarial duties. The role requires a Bachelor's degree in Law, preferably with a Master's, and 3-4 years of experience in a corporate legal or compliance function at a fintech or financial institution. Proficiency in Bahasa Indonesia and English is essential, along with strong analytical, research, verbal, and written communication skills, and interpersonal abilities.

Performance and Reward Specialist

Company: Cermati.com

Location: Other US Location

Posted Jan 27, 2025

The job description outlines a role focused on Performance Management and Reward systems. The individual will advise management on effective performance review approaches, establish SOPs and policies, and ensure staff understanding of evaluation criteria. They will manage performance cases, collaborate with HR, and foster good performance practices. The role also involves designing and implementing total rewards processes, aligning with business and HR strategy, and conducting salary studies. Qualifications include a degree in HR Management, at least seven years of HR experience, proven experience in performance management, and strong knowledge of compensation principles and market trends.

Technical Project Manager

Company: Fiserv

Location: Other US Location

Posted Jan 27, 2025

Fiserv, a global leader in Fintech and payments, is seeking a Technical Project Manager. The role involves managing small to medium initiatives or component phases of larger application development programs. The ideal candidate should have a Bachelor's Degree or equivalent, PMP and/or CSM certification, and 3+ years of progressive technology project management experience. Proficiency in Agile and Waterfall Methodologies, and experience with Project Management tools like JIRA, Clarity, MS Office Tools is required. The role involves ensuring project delivery, managing risks and issues, maintaining project budget, and tracking activity across distributed teams.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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