Technical Support Jobs in Other US Location

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Looking for Technical Support jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Other US Location area.

Regional CRM Manager (Dynamics 365)

Company: Grab Holdings

Location: Other US Location

Posted Jan 22, 2025

Grab, Southeast Asia's leading superapp, is seeking a Regional CRM Manager Dynamics 365 to optimize Customer Relationship Management through Microsoft Dynamics 365. The role involves leading workshops, developing customised solutions, improving workflows, and collaborating with technical teams. The ideal candidate should have at least 7 years of experience in software-related customer service contact centre operations with Microsoft Dynamics 365 Customer Engagement or equivalent CRM applications in cloud implementations. Grab offers a range of benefits including term life insurance, comprehensive medical insurance, and flexible work arrangements.

Principal Solutions Engineer

Company: Dynatrace

Location: Other US Location

Posted Jan 22, 2025

The role of a Dynatrace Digital Experience Monitoring Solutions Engineer involves providing technical support to the sales team, demonstrating Dynatrace's unique approach, managing POCs, and building relationships with customers. The ideal candidate should be an ambitious, confident, and self-motivated individual with previous SE experience, excellent communication skills, and a passion for innovative technology. The role requires evangelizing Dynatrace's product offerings, partnering with sales representatives, and providing technical guidance throughout the sales cycle. The candidate should have a Bachelor's degree in Computer Science or equivalent, 5+ years of experience in digital experience monitoring, and knowledge of various technologies and tools.

Service Solutions Director

Company: Dynatrace

Location: Other US Location

Posted Jan 22, 2025

Dynatrace offers a comprehensive platform for software intelligence, simplifying cloud complexity and accelerating digital transformation. The all-in-one solution provides precise answers about application performance, security, and user experience. The role involves working with account teams to articulate postsales offerings, maturing services through the opportunity pipeline, and delivering a well-orchestrated handoff to postsales teams. The ideal candidate should have 6-8+ years of professional services experience in areas like Application Performance Management, application monitoring, performance engineering, testing, DevSecOps, or SDLC operations. They should also have prior experience driving $5M+ in annual service bookings and a degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT.

PS Solutions Consultant

Company: BlackLine

Location: Other US Location

Posted Jan 22, 2025

BlackLine is a leading provider of cloud software that automates and controls the entire financial close process. The company is committed to modernizing the finance and accounting function and delivering innovative solutions. The Professional Services Solutions Consultant (PSSC) role involves selling services related to the company's SaaS accounting software, managing the services sales process, and preparing comprehensive Statements of Work. The ideal candidate should have sales acumen, technical knowledge, and project management skills. The role offers a competitive compensation package, professional development opportunities, and a culture that values diversity and continuous learning.

Director of Professional Services, EMEA

Company: Cloudflare

Location: Other US Location

Posted Jan 22, 2025

The Director of Professional Services for EMEA is responsible for leading and building a team of consultants, solution architects, and technical experts. They will develop a high-performance culture, attract top talent, and be accountable for services financial goals. The role involves creating industry-leading services, managing project delivery, and ensuring high customer satisfaction. The ideal candidate should have 10+ years of experience in professional services consulting, leadership experience, and expertise in subscription-based business models. They should also have a strong understanding of networking, zero trust, and application security.

Regional CRM Manager (Dynamics 365)

Company: Grab Holdings

Location: Other US Location

Posted Jan 22, 2025

Grab, Southeast Asia's leading superapp, is seeking a Regional CRM Manager Dynamics 365 to lead the development and customization of their CRM platform. The ideal candidate will have at least 7 years of experience in software-related customer service contact center operations with Microsoft Dynamics 365 Customer Engagement or equivalent CRM applications in cloud implementations. They will lead workshops, document user stories, develop customized solutions, improve workflows, and collaborate with technical teams. Grab values collaboration, new ideas, and offers comprehensive benefits, including medical insurance, flexible work arrangements, and a confidential Grabber Assistance Programme.

Finance Analyst

Company: Kraft Heinz

Location: Other US Location

Posted Jan 22, 2025

Kraft Heinz is offering a 3-month contract position for a Finance Analyst in Paris, with potential for a CDI. The role involves working closely with the Trade Investment Manager on various projects, including improving routines, developing tools, and supporting Finance Transformation projects. The successful candidate will be responsible for Accrual Management, Invoice Management, Pricing Management, Pricing Dispute Management, Quantity Dispute Management, and maintaining Balance Sheet Cleanliness. Qualifications include a Masters degree in Finance, strong proficiency in MS Office and SAP, fluency in English and French, and excellent organizational and communication skills.

Detection & Response Analyst

Company: Rapid7

Location: Other US Location

Posted Jan 22, 2025

Rapid7 is seeking a passionate cybersecurity professional to join their SOC Analyst team in Belfast. The role involves working with advanced tools to investigate and triage high priority security events, gaining a deep understanding of threat detection and response, and developing skills for a career in cybersecurity. The MDR Analyst will review alert data, conduct investigations, write findings reports, and assist in threat hunting. The role also includes delivering world-class threat detection services, working on shift as part of a threat detection team, and providing continuous input to Rapid7 product development teams. The ideal candidate will have problem-solving skills, a passion for cybersecurity, knowledge of Windows and/or Linux operating systems, and experience with forensic network investigations, endpoint investigations, malware analysis, incident response, and threat hunting.

Operations Associate, Jackpocket

Company: DraftKings

Location: Other US Location

Posted Jan 22, 2025

The company is seeking an Operations Associate to manage and process customer lottery ticket orders and redemptions at a fast-paced fulfillment center. The role involves ensuring accuracy, streamlining workflows, and maintaining equipment. The successful candidate will work flexible hours, have experience in fast-paced environments, and possess strong customer service and time management skills. The company offers a competitive salary range of $1500 - $1900 per hour, plus benefits, and is committed to guiding employees through the gaming license process if necessary.

DevOps Engineer

Company: Atlassian

Location: Other US Location

Posted Jan 22, 2025

Atlassian is seeking experienced DevOps engineers to join their Data Center team. The role involves building software to enhance the availability, performance, and stability of the Instant Environments cloud computing service. The ideal candidate should have 3+ years of experience in designing, delivering, and operating large-scale AWS cloud-native infrastructure solutions, with proficiency in automation and Infrastructure as Code projects using tools like Ansible and Terraform. Knowledge of Kubernetes, Helm, Python, and Git is required. The role also involves incident response, designing CI/CD pipelines, and working with observability tools. Atlassian offers a variety of perks and benefits, and values diversity and inclusion.

City Associate, Tanjung Pinang

Company: Grab Holdings

Location: Other US Location

Posted Jan 22, 2025

Grab, Southeast Asia's leading superapp, is seeking a City Associate for its Tanjung Pinang, Indonesia office. The role involves coordinating city projects, managing operational strategy, overseeing Grab Driver Partner lifecycle, leading project management, and collaborating with teams to launch new products. The ideal candidate should have 1+ years of city management or sales experience, strong organizational skills, proficiency in Microsoft Office, excellent communication skills, and basic data analysis skills. Grab offers comprehensive benefits, including term life insurance, medical insurance, flexible work arrangements, and a commitment to an inclusive and equitable workplace.

Regional CRM Manager (Dynamics 365)

Company: Grab Holdings

Location: Other US Location

Posted Jan 22, 2025

Grab, Southeast Asia's leading superapp, is seeking a Regional CRM Manager Dynamics 365 to optimize Customer Relationship Management through Microsoft Dynamics 365. The role involves leading workshops, developing customised solutions, improving workflows, and collaborating with technical teams. The ideal candidate should have at least 7 years of experience in software-related customer service contact centre operations with Microsoft Dynamics 365 Customer Engagement or equivalent CRM applications in cloud implementations. Grab offers a range of benefits including term life insurance, comprehensive medical insurance, and flexible work arrangements.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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