Technical Support Jobs in Other US Location

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Looking for Technical Support jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Other US Location area.

Full Stack Engineer

Company: Kpler

Location: Other US Location

Posted Jan 21, 2025

Kpler, a dynamic company founded in 2014, is seeking a senior software engineer for its Notifications platform. The role involves creating an engine for real-time notifications, integrating datasets, onboarding teams, and participating in the roadmap creation. The ideal candidate should have a degree in Computer Science or related field, at least 5 years of experience with Scala, Java, TypeScript, and RESTful APIs, strong English skills, and proficiency in relational databases, cloud platforms, and CICD processes. Familiarity with distributed systems, event streaming technologies, and Agile frameworks is a plus. Kpler values customer satisfaction, teamwork, and innovation, and is committed to diversity and inclusion.

L3 Engineer

Company: Smarsh

Location: Other US Location

Posted Jan 21, 2025

Smarsh is a leading company in digital communications risk management, serving over 6500 organizations in regulated industries. They offer comprehensive solutions to identify and prevent compliance, legal, or reputational risks across 80+ communication channels. Smarsh's innovative approach has earned them recognition from analysts like Gartner and Forrester, and they are consistently featured in the Inc 5000 list of fastest-growing American companies. The company culture values lifelong learning, collaboration, and diversity. They are seeking a skilled professional with expertise in Core Java, Python, and related technologies, along with strong leadership and problem-solving abilities.

General Manager Engineering - Practice

Company: Xero

Location: Other US Location

Posted Jan 21, 2025

Xero is a user-friendly platform designed to aid small businesses and their accounting advisors in growth and success. The company's mission is to make life better for small businesses, their advisors, and communities worldwide. Xero is seeking a GM of Engineering to lead the Practice Portfolio team, responsible for unlocking the full potential of Xero's products for accountants and bookkeepers. The role involves driving engineering strategy, building high-performing teams, delivering high-quality software, and championing operational excellence. Xero offers generous benefits, including paid leave, wellbeing programs, and career development opportunities.

Employee Data Owner - HR Core

Company: Cargill

Location: Other US Location

Posted Jan 21, 2025

The Employee Data Owner HR Core role involves leading value creation and operational efficiencies through data management, exploitation, and strategy development. The role requires defining and developing a global data strategy for the HR organization, influencing data ownership, and fostering a cultural change where data is viewed as a strategic business asset. The ideal candidate should have a Bachelor's degree, at least six years of related work experience, and preferably 3+ years of experience in SAP SuccessFactors Employee Central. Strong communication skills and a customer focus approach are essential due to the need to navigate across multiple stakeholders.

Customer Success Manager - Mid-Market

Company: Klaviyo

Location: Other US Location

Posted Jan 21, 2025

Klaviyo, a rapidly expanding NYSE-listed enterprise technology company, is seeking passionate Customer Success Professionals (CSMs) for its dynamic London office. The ideal candidate will have a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment. The role involves driving positive Net Revenue Retention, devising customized success plans, and composing strategies to increase email, SMS, and digital channel revenue for customers. The company values diverse backgrounds and experiences, and is committed to innovation, customer success, and fostering a collaborative work environment.

Software Engineer - .Net/React

Company: 3Pillar Global

Location: Other US Location

Posted Jan 21, 2025

3Pillar Global is a leading product development partner, specializing in building digital products that drive revenue and customer growth for industry leaders in various sectors. The company's key differentiator is its Product Mindset, which focuses on building for outcomes and aligning with client goals. In 2024, 3Pillar Global India was named a Great Place to Work for the seventh year in a row. The company is seeking a skilled software engineer with expertise in .NET Core, C, ReactJS, MS SQL Server or Postgresql, git, unit testing, and Agile methodologies. The ideal candidate will have experience in engineering software systems of medium to large scope and complexity, and proficiency in the English language.

Senior Crude Oil Analyst

Company: Kpler

Location: Other US Location

Posted Jan 21, 2025

Kpler, a market leader in commodity data and analytics, is seeking an experienced market professional to join their research team. The role involves producing market-driven research content on oil markets, developing and updating proprietary models, and collaborating with sales and marketing teams. The ideal candidate will have 5+ years of experience in oil market analysis, strong analytical skills, and excellent communication abilities. Kpler values innovation, growth, and inclusivity, offering a dynamic work environment with opportunities for personal development.

Cyber Risk Analyst II

Company: Sophos

Location: Other US Location

Posted Jan 21, 2025

Sophos, a global cybersecurity leader, is seeking a Cyber Risk Analyst II to assess and prescribe remediation actions for vulnerabilities in customer environments. The role involves reviewing recurring assessments, developing risk-based remediation plans, and collaborating with stakeholders to prioritize vulnerability remediation. The ideal candidate will have a Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field, along with 24 years of experience in vulnerability assessments. They should possess exceptional writing, documentation, and presentation skills, and have an advanced understanding of Vulnerability Management practices and risk analytics modeling.

Manager - IT Support

Company: Sophos

Location: Other US Location

Posted Jan 21, 2025

Sophos, a global cybersecurity leader, is seeking an experienced IT Support Manager for the APAC region. The role involves managing a team of 13 IT support specialists, ensuring seamless operational support across various APAC offices, and collaborating with other IT Support Managers in EMEA and NA regions. The IT Support Manager will oversee IT support operations, lead a team, manage key metrics, and ensure smooth operations within the Follow-the-Sun support model. The ideal candidate should have a Bachelor's degree in IT, advanced certifications, and at least 5-7 years of experience in IT support management, with at least 3 years in a regional or global role. Strong understanding of IT infrastructure, networking, and systems administration is required, along with hands-on experience with ticketing systems, monitoring tools, and reporting platforms. Excellent leadership, team management, and communication skills are essential. Sophos operates a remote-first working model and offers a diverse and inclusive environment.

Principal Electrical Systems Engineer - Battery Storage

Company: Fluence

Location: Other US Location

Posted Jan 21, 2025

The job posting is for a Principal Systems Engineer role focused on leading and driving system-level design integration and optimization for grid-scale Battery Energy Storage Systems (BESS). The role involves developing and overseeing system architecture, reviewing system requirements, leading advanced load flow studies, developing single-line diagrams, acting as a technical authority for New Product Introduction (NPI), collaborating with cross-functional teams, overseeing system performance analysis, providing leadership in selecting and validating key electrical components, reviewing and ensuring product compliance with global and regional standards, directing and mentoring engineers, delivering system-level documentation, driving innovation, and mentoring engineering teams. The ideal candidate should have a Bachelors or Masters degree in Electrical Engineering, 12-18 years of experience in Electrical Systems Design for Renewables, BESS, Solar, Wind, or Power Generation industries, and technical expertise in designing, validating, and integrating BESS systems, power flow studies, short-circuit analysis, harmonic analysis, arc flash studies, batteries, PCS, inverters, transformers, BMS controls, and low-medium voltage switchgear.

Lead - Business Systems Services (Workday Technical Consultant)

Company: Freshworks

Location: Other US Location

Posted Jan 21, 2025

Freshworks, a global company headquartered in San Mateo, California, is seeking a highly skilled Workday HR Business System Analyst for their team in India. The ideal candidate will have expertise in Workday integrations, a deep understanding of HR processes, strong analytical skills, and a proven track record of implementing and supporting Workday solutions. Responsibilities include managing Workday integrations, designing customized reports, configuring the Workday HCM system, optimizing HR processes, providing user support, managing data integrity, and ensuring system compliance with data protection and security regulations.

Sr Staff Systems Design Engineer (SNOW Architect)

Company: Dexcom

Location: Other US Location

Posted Jan 21, 2025

Dexcom Corporation, a global leader in continuous glucose monitoring, is expanding its vision beyond diabetes to empower people to take control of their health. The company is seeking a ServiceNow Platform Architect to build a solid foundation for business cases and future growth, ensure the right governance processes, and collaborate with other architecture teams. The ideal candidate will have in-depth knowledge of enterprise security and architecture, ServiceNow Application Development, database design, and strong requirements-gathering skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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