Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Solutions Consultant

Company: Aptitude 8

Location: Remote

Posted Jan 27, 2025

Aptitude 8 is a technical consulting firm specializing in helping mid-market companies maximize their use of HubSpot. They are seeking a Solutions Consultant to lead client projects involving implementation, integration, extensibility, and advisory services on the HubSpot platform. The role is client-facing and requires strong technical project management and delegation skills. The ideal candidate should have HubSpot Admin capabilities, understanding of Salesforce Administration, workflows, field creation, data modeling, HubSpot's PortalAPI, webhooks, data migration, sequences implementation, and 3rd party app integration. A normal day in this role involves working with cutting-edge HubSpot features, implementing client solutions, diagramming solutions, presenting solutions to clients, driving client requirements gathering, and QA/UAT with clients.

Staff Customer Success Manager

Company: Runway

Location: Remote

Posted Jan 27, 2025

Runway is a research company specializing in multimodal AI systems, aiming to make content creation accessible and empowering for creatives. They are looking for a Staff Customer Success expert to join their team, responsible for managing customer relationships, ensuring optimal customer experience, and driving revenue expansion. The role involves serving as the primary point of contact for enterprise customers, managing onboarding, collaborating on post-sales engagement strategies, and developing key initiatives. The ideal candidate should have a proven track record in customer success or account management, strong project management skills, excellent communication abilities, and a data-driven approach to problem-solving. Runway is committed to diversity, equal opportunity, and pay equity.

Cloud Solutions Sales Consultant II (RapidScale)

Company: Cox Enterprises

Location: Remote

Posted Jan 27, 2025

RapidScale, a leading provider of secure and reliable managed cloud solutions, is seeking a Cloud Solutions Sales Consultant II. The role involves driving cloud sales, achieving sales targets, developing relationships with clients, collaborating on sales strategies, leading presentations, and prospecting. The ideal candidate should have a Bachelor's degree, 6+ years of relevant experience, and expertise in cloud technologies. Preferred qualifications include MSP sales background and Salesforce proficiency. The position offers a competitive salary, incentive commission, and comprehensive benefits. Cox Communications, the company behind RapidScale, is a large private telecom company known for its award-winning culture and benefits.

Senior Project Manager

Company: GuidePoint Security

Location: Remote

Posted Jan 27, 2025

GuidePoint Security is a rapidly growing cybersecurity firm that offers trusted expertise and services to help organizations minimize risk. As a Senior Project Manager, you would manage professional services engagements, ensuring client success and project profitability. The role requires a minimum of 5 years of project management experience, 3 years in a consulting services role, and direct experience managing professional services engagements for external clients. Preferred skills include cybersecurity experience, Agile methodology, and proficiency in Microsoft Office Suite, Jira, OpenAir, and Salesforce. GuidePoint offers competitive benefits, including medical and dental insurance, flexible time off, and a pet benefit option.

Account Executive

Company: Cority

Location: Remote

Posted Jan 27, 2025

Cority is a global enterprise EHS software provider with over 35 years of experience, offering innovative technology to enhance operational and sustainable performance. The company is known for its high client satisfaction, strong employee culture, and numerous awards. Cority provides competitive benefits, a values-driven culture, and opportunities for employee development and career growth. The Account Executive role involves managing the sales process, developing client relationships, and meeting revenue objectives. Qualifications include 5+ years of enterprise solution sales experience, advanced computer skills, and strong communication abilities.

Research Analyst - Reports Team

Company: The Block

Location: Remote

Posted Jan 27, 2025

The Block, a leading research analysis and news brand in the digital asset space, is seeking a passionate research analyst to join their 25-person team. The role involves producing unique insights about the digital assets industry, working with the existing research reports team, and leveraging a strong industry network. The Block offers competitive compensation, opportunities for advancement, and a remote-first environment. The ideal candidate will have a Bachelor's degree, at least 2 years of experience in digital assets, traditional finance, or data analytics, and excellent communication skills.

Solutions Engineer

Company: Astria Labs

Location: Remote

Posted Jan 27, 2025

Astria is a shared sequencer network for rollups, offering censorship resistance, fast block confirmations, and crossrollup composability. The company, combining traditional and crypto experience, is seeking a Solutions Engineer to drive client support, technical expertise, and integration with the Astria ecosystem. The ideal candidate should have 3+ years of experience as a Solutions Engineer, strong communication skills, and experience with cloud-native development and Rust.

Ellucian Colleague Consultant

Company: Strata Information Group (SIG)

Location: Remote

Posted Jan 27, 2025

SIG is a reputable company with over 35 years of experience, serving more than 900 colleges and universities worldwide. They offer comprehensive strategy implementation and managed support. SIG prioritizes client satisfaction, integrity, and expertise in higher education. They are currently seeking experienced Ellucian Colleague consultants for remote opportunities, requiring travel. The role involves providing expertise in Ellucian Colleague, collaborating with cross-functional teams, and conducting system assessments. The salary range is $90,000 - $125,000, with additional benefits including health, vision, dental, and life insurance, short and long-term disability, paid parental leave, and a 401K with a 5% employer contribution.

Sales Enablement Specialist

Company: Catapult

Location: Remote

Posted Jan 27, 2025

Catapult Sports, a leading company in sports technology and science since 2006, is seeking a Sales Enablement Specialist. The role involves transitioning the sales methodology to a solution-selling approach, collaborating cross-functionally, leveraging analytics for revenue growth, and designing scalable sales development programs. The company values innovation, collaboration, and continuous growth, offering opportunities to work with successful teams and athletes globally. They encourage diverse talent and have a positive pre-hire check process.

Finance Manager

Company: Fliff

Location: Remote

Posted Jan 27, 2025

Fliff is a social sports gaming company that offers free-to-play games for sports fans, with a focus on leaderboard positioning, badges, and status building. They are seeking an experienced finance manager to support financial management, including budgeting, forecasting, and financial reporting. The ideal candidate should have a degree in finance, accounting, economics, or a related field, and be familiar with financial reporting standards like GAAP or IFRS. Key responsibilities include delivering accurate financial reports, analyzing financial data, processing payroll, and overseeing AP and AR functions. Benefits include competitive compensation, unlimited flexible paid time off, health benefits, 401k, work-from-home stipend, and a fully remote work environment. Fliff is an equal opportunity employer committed to diversity and inclusivity.

Hubspot Full Stack Developer

Company: Aptitude 8

Location: Remote

Posted Jan 27, 2025

A rapidly growing professional services firm is seeking a front-end developer with experience in HTML, CSS, JavaScript, NodeJS, and React. The role involves working with HubSpot CMS Hub, building websites, and creating delightful user experiences. The developer will be embedded in consulting teams, occasionally client-facing, and responsible for developing clean, scalable solutions. Familiarity with serverless architecture and CRM platforms is beneficial. The role offers opportunities to work on cutting-edge projects with renowned companies and drive value across Marketing, Sales, and Customer Success.

QA Engineer II

Company: Avetta

Location: Remote

Posted Jan 27, 2025

Avetta is seeking a Quality Assurance Engineer with 5+ years of experience in manual and automated testing. The role involves developing and executing testing plans, collaborating in Agile teams, driving product quality, conducting various testing types, building domain expertise, peer collaboration, leading QA innovation, and staying goal-oriented. The ideal candidate should have analytical skills, tool proficiency, Agile expertise, issue tracking experience, and a Bachelor's degree in Computer Science or a related field. Avetta offers a flexible remote work environment, professional growth opportunities, and a culture that values collaboration, innovation, and work-life balance.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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