Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Consultant - Private Equity Advisory

Company: CrossCountry Consulting

Location: Remote

Posted Jan 27, 2025

The text describes a firm that values collaboration, enthusiasm, generosity, and perseverance. They offer advisory solutions in accounting and risk technology, aiming to create a positive experience for clients and employees. The firm has been recognized for its commitment to employees, earning awards like Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. They are seeking a Private Equity professional with 3+ years of experience in client-facing roles, Transaction Advisory Services, Restructuring, M&A strategy, Deals, or FP&A. The role involves working on finance, strategy, and accounting projects. The firm offers comprehensive benefits, including healthcare, flexible spending accounts, a 401k with company matching, and generous leave policies. They are committed to equal employment opportunities and prohibit discrimination and harassment.

Head of Global Travel, Sales

Company: StackAdapt

Location: Remote

Posted Jan 27, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking a Head of Global Travel to lead sales efforts across the travel vertical, requiring 15+ years of experience in advertising sales within the travel digital advertising ecosystem. The role involves partnering with cross-functional stakeholders, selling programmatic travel solutions, and building travel playbooks. StackAdapt offers a competitive salary, comprehensive benefits, and a supportive work culture.

Product Manager, Core Protocol

Company: Offchain Labs

Location: Remote

Posted Jan 27, 2025

Offchain Labs is a company committed to leading a movement in blockchain technology, aiming to create a decentralized, secure, and transparent future. They are looking for thinkers and doers who are eager to embrace new challenges and seek solutions that will push existing boundaries. The company's flagship product, Arbitrum One, is a dominant force in Ethereum scaling, and they are constantly building on this success with innovative tools. Offchain Labs has raised significant funding and is looking to expand their team, inviting individuals with a strong interest in blockchain and unique problem-solving perspectives. The role involves owning and delivering against a scaling-focused and innovation-focused roadmap, collaborating with various teams, and guiding engineering teams. The ideal candidate should have 35 years of experience in a PM role or a closely related technical capacity, be a blockchain enthusiast, have excellent communication skills, and have technical and business acumen. The company offers a remote-first global workforce, professional reimbursement, medical benefits, and a wellness stipend.

CRM/Marketing Operations Executive

Company: Reach plc

Location: Remote

Posted Jan 27, 2025

Reach Plc is seeking a CRM/Marketing Operations Executive for a fully remote UK-based role with occasional travel. The role involves supporting customer acquisition and growth across multiple channels, building templates and creating customer segments, designing automated customer journeys, managing customer data, and creating reports to measure campaign performance. The ideal candidate should have prior experience in push messaging and email marketing, strong spreadsheet skills, and a basic understanding of customer lifecycle principles. Reach Plc offers a competitive salary, pension scheme, 25 days holiday, family leave, wellbeing support, and career development opportunities.

Sr. Marketing Manager

Company: Instructure

Location: Remote

Posted Jan 27, 2025

Instructure is seeking a Senior Marketing Manager for Professional Learning to grow the business in corporate, government, and non-profit sectors. The ideal candidate will have a multifaceted marketing background, experience in field marketing and demand generation, and a strong understanding of the sales funnel. Responsibilities include planning and executing campaigns and events, managing budget, and leading field strategy. The role involves working closely with various internal teams and stakeholders. Instructure offers a comprehensive benefits package and values diversity and inclusion.

Senior Partner Manager, North America

Company: AppZen

Location: Remote

Posted Jan 27, 2025

AppZen, a leader in autonomous spend management software, is seeking a Partner Manager for North America. The role involves crafting and executing partnership strategies, identifying and recruiting potential partners, and driving revenue growth. The ideal candidate should have a proven track record in partner management, excellent communication skills, and deep understanding of the enterprise SaaS market. Key responsibilities include partner management, partner enablement and support, and cross-functional collaboration. Qualifications include a Bachelor's degree, 3-5 years of experience in partner management, business development, or channel sales, and strong domain expertise in finance, AP automation, or SaaS applications.

VP & Associate General Counsel, Commercial Litigation

Company: MetLife

Location: Remote

Posted Jan 27, 2025

MetLife is seeking a VP and Associate General Counsel for Commercial Litigation. The role involves managing a team of attorneys, handling litigation and prelitigation matters, and providing strategic advice to senior business partners. The ideal candidate should have significant litigation experience, proven leadership skills, and a strong commitment to diversity and talent development. The position offers a competitive salary range of $229,500 to $306,000 and comprehensive benefits.

Fullstack Engineer

Company: SwissBorg

Location: Remote

Posted Jan 27, 2025

SwissBorg is a rapidly expanding platform offering investment experiences in cryptocurrencies. With over 790,000 verified users and $14 billion in assets, it provides best price and liquidity across 16 fiat currencies for 100+ cryptocurrencies. Users can earn yield, diversify portfolios with themed bundles, and access exclusive investment opportunities. SwissBorg is seeking a Fullstack Developer to enhance backoffice systems, develop applications using React and Nodejs, and implement Web3 applications. The role involves working closely with Product Managers and operations departments, and requires strong proficiency in TypeScript, React, SQL databases, and blockchain integration. SwissBorg offers a flexible work environment, competitive benefits, and opportunities for continuous learning and development.

Senior Public Cloud Engineer

Company: Applied Systems

Location: Remote

Posted Jan 27, 2025

Applied Systems Inc, a global leader in insurance technology, is seeking a Senior Public Cloud Engineer. The role involves managing and maintaining Public Cloud infrastructure, including AWS, Azure, and Google Cloud. Key responsibilities include designing and implementing hybrid infrastructure, creating and maintaining documentation, managing IaC, and participating in on-call rotations. The ideal candidate should have 5+ years of experience with Terraform, AWS, or GCP, strong Python skills, and a solid understanding of IT systems and cloud platforms. Benefits include health insurance, retirement plans, and work-life balance. Applied Systems is committed to diversity and inclusion.

Cloud Engineer

Company: Q2

Location: Remote

Posted Jan 27, 2025

Q2 is a company that is passionate about its mission and employees. They deliver mobile banking solutions globally to over 22 million end users. The company invests in its employees' growth and development, offering learning opportunities, mentorship programs, and internal mobility. Q2 is seeking a Cloud Operations Engineer to transition their 22 million Online Banking users to the cloud via AWS. The role involves working on production systems, collaborating with teams, and providing analysis and solutions. The company offers a range of benefits including health and wellness programs, flexible time off, and career development opportunities. Q2 is committed to being a diverse and inclusive workforce, supporting various community organizations.

Strategy & Operations, Business Development Associate (GTM for AI Voice API)

Company: Speechify

Location: Remote

Posted Jan 27, 2025

Speechify is a leading AI voice company with over 30 million users and a 5-star rating. They have innovated in AI across various aspects of their voice model, including latency, language selection, emotional control, voice quality, and voice cloning. They offer an AI voice API for third-party developers and have built two new businesses: an AI voice studio and a dubbing SaaS offering. Speechify is looking for a business development professional to help build their GTM motion for the AI voice API, targeting various industries such as healthcare, automotive, IoT, education, and customer support. The ideal candidate should have prior consulting, banking, or sales experience, a strong interest in AI technology, and an entrepreneurial mindset.

Director of Product Go to Market

Company: AutoStore

Location: Remote

Posted Jan 27, 2025

AutoStore is seeking a strategic, customer-centric Director of Product Management Go to Market. The role involves developing and executing a comprehensive GTM strategy, leading market research, and collaborating with cross-functional teams. Key responsibilities include market intelligence, positioning, GTM strategy development, customer insights, messaging, sales enablement, performance metrics, events representation, and cross-functional collaboration. The ideal candidate should have a Bachelor's degree in Marketing, Business, or a related field, an MBA is preferred. They should have 7+ years of experience in product marketing or product management in a tech-focused B2B environment, a proven track record of launching and marketing products with measurable business impact, advanced analytical skills, excellent communication skills, and a strategic, customer-focused mindset. AutoStore offers a flexible remote working policy, a family-first culture, and a creative, safe workplace in a rapidly growing company.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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