Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Data Engineer

Company: Going

Location: Remote

Posted Jan 25, 2025

Going is seeking a Senior Data Engineer to lead their data infrastructure efforts. The role involves designing, building, and scaling a robust data infrastructure, collaborating with cross-functional teams, and ensuring high-impact decision-making. The ideal candidate should have 6+ years of professional experience in data engineering, proficiency in big data technologies, cloud platforms, and modern data engineering frameworks. The company offers a competitive salary, remote work environment, annual team retreats, comprehensive benefits, and a culture that values diversity and inclusion.

Sales Engineer, Overlay, Financials

Company: Procore Technologies

Location: San Diego, CA / Remote

Posted Jan 25, 2025

Senior Site Reliability Engineer [United Kingdom]

Company: Olo

Location: Remote

Posted Jan 25, 2025

Olo, a leading SaaS platform, is seeking a Site Reliability Engineer to improve system availability and enhance customer experience. The role involves guiding observability, implementing incident response tools, building collaborative monitoring solutions, and contributing to system improvements. The position is fully remote within the UK, contracted through Deel. Requirements include 5+ years of experience in building scalable systems, proficiency in monitoring tools, incident management, and build/deploy tools. Olo offers a competitive compensation range of £57600 - £68400 annually.

Senior Business Intelligence Analyst

Company: Going

Location: Remote

Posted Jan 25, 2025

The Senior Business Intelligence Analyst role involves driving the company's data strategy, collaborating with stakeholders to uncover business priorities, and delivering insights that fuel impactful decisions. The role requires producing actionable BI analytics, partnering with cross-functional teams, building dashboards and visualizations, and ensuring data accuracy and accessibility. The ideal candidate should have 5+ years of relevant experience, strong expertise in BI tools, and experience with data lakes and large-scale data processing tools. The role offers a competitive salary, remote work environment, and comprehensive benefits.

Data Engineer

Company: G5

Location: Remote

Posted Jan 25, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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