Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior UX Copywriter

Company: Scribd

Location: Remote

Posted Jan 25, 2025

Scribd is seeking an experienced UX writer for a part-time contract role, with potential for growth into a full-time position. The role involves crafting compelling and clear copy for three brands: Ever, Scribd, and SlideShare. The ideal candidate will have 5+ years of professional UX writing experience, strong collaboration skills, and a customer-centric approach. The position offers flexibility, impact, and growth opportunities, along with a supportive and inclusive company culture.

Senior Growth Analyst, Marketing Campaigns

Company: Scribd

Location: Remote

Posted Jan 25, 2025

Scribd is seeking a Senior Growth Analyst to join their team. The role involves developing insights to optimize multichannel campaigns, measuring their effectiveness, and driving growth across Scribd's subscription and ad-based business. The ideal candidate should have 3+ years of experience in growth analytics, expertise in data analysis and visualization tools, and strong communication skills. Scribd offers a competitive salary, comprehensive benefits, and a flexible work environment.

Technical Support Representative: Service Desk

Company: Kyndryl

Location: Alajuela, Costa Rica / Remote

Posted Jan 25, 2025

Business Systems Analyst

Company: Trace3

Location: Remote

Posted Jan 25, 2025

Trace3 is a leading Transformative IT Authority offering unique technology solutions and consulting services. With a culture that embodies the spirit of a startup, employees can grow their careers and have fun. Trace3 is headquartered in Irvine, California, with major field offices across the US. They are seeking a Business Systems Analyst with 3+ years of experience in reporting and analytics, proficiency in Power BI, and a solid understanding of data warehouse concepts. The ideal candidate will analyze data, develop reports, design data warehouse solutions, and collaborate with stakeholders. Required skills include SQL, database management, data migration, and experience with Jira, Confluence, Azure DevOps, and ticketing systems. Preferred skills include NetSuite and CRM/ERP system experience. The estimated pay range is $99,900-$145,000 USD. Trace3 offers comprehensive benefits, competitive compensation, training programs, and a collaborative culture.

Program Manager

Company: Flex

Location: Remote

Posted Jan 25, 2025

Senior Manager - Detection Risk and Controls

Company: TD Bank

Location: New York, NY / Remote

Posted Jan 25, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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