Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

BI Reports Developer

Company: Seneca Holdings

Location: Remote

Posted Jan 24, 2025

The Seneca Nation Group (SNG) is seeking a versatile BI Reports Developer/Application Tester for Western Door Federal. The ideal candidate should have extensive experience with SQL, Oracle, and Crystal Reports, and be comfortable with debugging and application testing. The role involves developing reports, database support, and testing, with occasional travel to Washington DC or Kansas City. SNG offers competitive compensation, benefits, and a collaborative work environment.

Senior AI/ML Software Engineer

Company: The Predictive Index

Location: Westwood, MA / Remote

Posted Jan 24, 2025

SVP Marketing

Company: Socure

Location: Remote

Posted Jan 24, 2025

Senior Data Scientist

Company: Hatch

Location: Remote

Posted Jan 24, 2025

Hatch is a company dedicated to aiding small businesses in starting and growing. They are constructing financial products to empower business owners, allowing them to concentrate on their products and business expansion. The Data Science role involves setting up the data team, engineering features, building and implementing models, interpreting data, and providing actionable insights. The ideal candidate should have 5+ years of experience in data science, proficiency in Python and SQL, and strong communication skills. Hatch values diversity and offers opportunities for growth within a supportive team environment.

Senior Software Engineer - Remote

Company: LendingHome

Location: Pittsburgh, PA / Remote

Posted Jan 24, 2025

Executive Sponsor Program Manager

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore is seeking an Executive Sponsor Program Manager to join their Marketing team. The role involves creating and managing an Executive Sponsorship and Outreach Program for top global accounts, developing creative strategies to engage these accounts, and collaborating with Sales, Customer Success teams, and leaders. The ideal candidate should have 5+ years of experience in Marketing or a related customer success role, excellent communication skills, and the ability to work with virtual and global cross-functional teams. Procore offers a culture that encourages ownership and new ideas, along with competitive benefits.

Staff Site Reliability Engineer

Company: Agiloft

Location: Remote

Posted Jan 24, 2025

Agiloft is a leading global provider of contract lifecycle management (CLM) software, recognized by top analysts like Gartner, Forrester, and IDC. Their no-code platform is easily managed by business users, resulting in high customer satisfaction and renewal rates. The company values diversity and inclusion, offering a supportive work environment with flexible policies. The Staff Site Reliability Engineer (SRE) role involves developing and implementing reliable and scalable systems, leading complex projects, and providing technical leadership. The ideal candidate should have extensive experience in Cloud Ops technologies, Linux systems, and monitoring tools, along with strong analytical and problem-solving skills.

Senior Content Marketing Manager (Workplace Culture Network)

Company: EVERFI

Location: Remote

Posted Jan 24, 2025

EVERFI, a global technology company, is seeking a Senior Manager for Content Marketing. The role involves leading the content strategy for a business segment, driving revenue through brand awareness, lead generation, and customer engagement. Responsibilities include conceptualizing pillar content, defining content KPIs, producing high-quality content, and collaborating with various teams to meet revenue targets. The ideal candidate should have 5+ years of digital marketing experience, expertise in content development and distribution, strong analytical skills, and proficiency in CRM, Marketing Automation, and CMS software. EVERFI offers competitive benefits, a casual work environment, and a strong company culture centered around eight core values.

Customer Support Analyst

Company: EVERFI

Location: Remote

Posted Jan 24, 2025

EVERFI, a globally recognized technology company, specializes in driving social impact through education, addressing critical issues like financial wellness and mental health. Founded in 2008, EVERFI's Impact-as-a-Service solution has reached over 41 million learners worldwide. The company has been honored as one of the World's Most Innovative Companies by Fast Company and featured on Fortune Magazine's Impact 20 List. EVERFI is backed by prominent investors including Jeff Bezos, Eric Schmidt, and Evan Williams. The Customer Support Analyst role involves providing top-tier customer support, troubleshooting technical issues, and maintaining strong relationships with internal stakeholders and customers. The role requires strong communication skills, empathy, and tech-savviness. EVERFI offers competitive benefits, a casual work environment, and opportunities for career growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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