Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Data Center Research Analyst

Company: Meta

Location: Remote

Posted Jan 24, 2025

Meta is currently hiring for an experienced Data Center Research Analyst. The role involves tracking data center projects, monitoring construction timelines, and preparing industry analysis reports. The ideal candidate should have a Bachelor's degree in a relevant field, 5+ years of experience in research or analysis, and strong analytical and communication skills. Preferred qualifications include experience with data visualization tools like Tableau or Power BI. Meta, known for platforms like Facebook, Instagram, and Messenger, is committed to fostering a diverse and inclusive work environment. The role offers a competitive salary, bonus, equity, and benefits package.

Account Executive Mid-Market, UK&I (Workvivo)

Company: Zoom

Location: Remote

Posted Jan 24, 2025

Workvivo, an employee experience platform, seeks a member for its EXP team to boost Workvivo's adoption among current Zoom customers and new prospects. The ideal candidate will have experience managing mid-market sales cycles, closing deals in a fast-paced SaaS environment, and building C-level executive relationships. Fluency in English is required. Workvivo, part of Zoom, values customer satisfaction and aims to enhance employees' working lives globally.

Sr. Director, Engineering Operations

Company: Alteryx

Location: Remote

Posted Jan 24, 2025

Alteryx is seeking a Sr. Director of Engineering Operations for a remote-friendly position. The role involves driving engineering excellence, fostering a culture of continuous improvement, and ensuring operational efficiency across the global engineering organization. The ideal candidate should have extensive experience in software engineering, leadership, and managing distributed teams. They will be responsible for defining operational standards, leading improvement initiatives, and communicating progress to executive leadership. The role offers a significant opportunity to shape the future of engineering at Alteryx and contribute to the company's continued success.

Design Director, Global Brand

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Design Director to lead its brand and strategy team. The role involves developing and scaling the ServiceNow brand identity, driving a design-led vision, and fostering an inclusive design culture. The ideal candidate should have 12+ years of design experience, 7+ years of people management, and a proven track record in leading integrated brand efforts. They must be comfortable with creative tools, have strong communication skills, and be able to influence marketing and business leadership.

DevOps Engineer (Remote)

Company: HomeAdvisor

Location: Remote

Posted Jan 24, 2025

HomeAdvisor is seeking a DevOps Engineer to join their team. The role involves creating infrastructure for a rapidly expanding company, scaling out infrastructure, writing automation recipes, and working closely with product development, operations, and software testing teams. The ideal candidate will have 2+ years of experience in Kubernetes and EKS clusters, software release experience, and proficiency in continuous integration tools, containerization tools, automation tools, and version control systems. The company offers a competitive salary, performance bonus, equity package, comprehensive benefits, and a collaborative culture.

Product Designer (Remote)

Company: HomeAdvisor

Location: Remote

Posted Jan 24, 2025

HomeAdvisor is seeking ambitious Designers to redefine expectations in the home industry. The role involves creating user-centric, seamless solutions across digital and physical platforms. Successful candidates will be hands-on throughout the project lifecycle, demonstrating expertise in various design disciplines. They will design, prototype, and launch digital experiences, conduct user tests, and collaborate with cross-functional teams. HomeAdvisor values creative exploration, iteration, and attention to detail, fostering a casual yet productive atmosphere.

Senior HR Benefits Analyst

Company: Alight Solutions LLC

Location: Remote

Posted Jan 24, 2025

Alight, a company focused on human insights and cloud technology, is seeking a Senior HR Benefits Analyst. The role involves supporting health and insurance benefits administration, managing billing and invoices, and leading compliance-related items. Alight values diversity, equity, and inclusion, and offers a comprehensive total rewards package. The ideal candidate should have a background in HR, Finance, Accounting, or Business, with proficiency in Workday or other cloud-based systems.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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