Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

HR Manager - German speaker

Company: Autodesk

Location: Remote

Posted Jan 24, 2025

Autodesk is seeking an experienced HR professional for a People Consultant role. The consultant will provide expert guidance in areas such as coaching, facilitation, and advisory practices, aligned with Autodesk's culture code and global behavior standards. Responsibilities include consultation on complex labor and compliance issues, M&A diligence and integration, performance management, crisis management, and team dynamics. The ideal candidate should have proven experience partnering with all levels, be skilled in coaching and facilitation, possess subject matter expertise, and be fluent in German and English. Autodesk values a culture of belonging and offers a competitive compensation package.

.VP, Legal - Ethics & Compliance

Company: Equinix, Inc

Location: Denver, CO / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a VP of Legal - Ethics & Compliance. The role involves leading the development and implementation of an effective ethics and compliance program, fostering a culture of integrity, and ensuring adherence to laws and regulations. Responsibilities include designing a risk-based compliance strategy, conducting regular risk assessments, developing policies, training employees, and managing investigations. The ideal candidate should have 15+ years of legal experience, deep knowledge of ethics and compliance standards, strong leadership skills, and the ability to influence C-suite executives. The targeted annual salary range is $310,000 to $390,000 in San Francisco and New York, and $290,000 to $370,000 in Colorado.

Manager, Paid Social

Company: Just Global

Location: Remote

Posted Jan 24, 2025

Just Global is a B2B focused company that specializes in igniting relationships through deep technical knowledge, unique market perspectives, and leveraging technology. The Manager Paid Social is accountable for managing paid social strategy, optimization, and execution across all in-house platforms. This role involves holistic ownership of client accounts, including strategy planning, budgeting, and reporting. The Manager Paid Social is also responsible for troubleshooting issues, communicating with clients and internal teams, and maintaining quality control. The ideal candidate should have agency knowledge, B2B marketing experience, and proficiency in ad platforms like LinkedIn, Meta, Twitter, and analytics platforms like Google Analytics and Adobe Analytics.

Legal Nurse Consultant

Company: Expert Institute

Location: Remote

Posted Jan 24, 2025

Expert Institute is a legal company that pairs attorneys with expert witnesses to win high-stakes cases. They have a history of helping in billions of dollars in settlements and verdicts for clients. They are seeking a Legal Nurse InHouse Consultant to join their medical research team. The role involves analyzing medical records, providing case assessments, educating attorneys on medical terminology, matching attorneys with expert witnesses, conducting research, and collaborating with a high-performing team. The ideal candidate should have an active RN license with at least 5 years of clinical experience, preferably in intensive care or critical care environments. They should also have strong analytical skills, excellent communication skills, and a collaborative mindset.

Sr. Financial Analyst, HSG

Company: Henry Schein

Location: Remote

Posted Jan 24, 2025

The job overview involves providing financial support within the Healthcare Specialties Group, focusing on Henry Schein Products. Key responsibilities include analyzing and reviewing data for strategic and operational decisions, performing Henry Schein Products OTD financial reporting processes, tracking financial performance, and participating in the annual budget process. The role requires strong analytical skills, proficiency in MS Excel, and knowledge of Oracle PBCS, HFM, Smartview, and MS PowerBI. A minimum of 5-7 years of professional experience is typically required, along with a Bachelor's degree or global equivalent in a related discipline. The position offers a competitive salary range, bonuses, and various benefits.

Oversight (Sr) Director - Managed Access Programs

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team - Managed Access for the EMEA region. The role is remote-based and requires recent experience in full-service clinical trials, specifically in Access Solutions. The successful candidate will be accountable for strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. Key skills include comprehensive therapeutic area knowledge, cross-functional project management, excellent communication, leadership, and financial acumen. The company values employee health and wellbeing, promoting a balanced environment for thriving.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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