Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Area Sales Manager

Company: Intuitive

Location: Nashville, TN / Remote

Posted Jan 24, 2025

Intuitive is a pioneering company in robotic-assisted surgery, committed to minimally invasive care. With over 25 years of experience, they've worked globally to solve healthcare challenges. The company values diversity and inclusion, fostering an environment where team members can thrive and grow. The da Vinci® Area Sales Manager role involves selling the da Vinci® Surgical System to hospitals, requiring extensive sales experience in healthcare capital equipment, strong interpersonal skills, and the ability to travel up to 50% of the time.

Principal Site Reliability Engineer, Compute

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore Technologies is seeking an experienced Principal Software Engineer to join their Cloud Fundamentals team. The role involves driving the next generation of application platform initiatives in a global SaaS infrastructure, serving as a champion for idempotent infrastructure-as-code, and partnering with various teams to ensure services are mission-critical with a focus on security, resiliency, scale, and performance. The ideal candidate should have a Bachelor's Degree in Computer Science or related field, 12+ years of experience as a Software, Resiliency, or Reliability Engineer, and coding experience in languages like Golang or Rust. Knowledge of AWS, cloud automation tooling, configuration and security management, and networking protocols is preferred. Procore offers competitive benefits including health care plans, unlimited paid vacation, and an employee stock purchase plan.

03P - Unified Systems Operations

Company: Kyndryl

Location: Viseu, Portugal / Remote

Posted Jan 24, 2025

Senior Partner Sales Manager

Company: Sumo Logic

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Principal Software Engineer (Reliability)

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore Technologies is seeking an experienced Principal Software Engineer to join their Reliability Engineering team. The role involves leading technical decisions to improve the reliability of Procore's services, architecting and designing services within distributed systems, and identifying opportunities for adopting solutions to complex, systemic issues. The ideal candidate should have 12+ years of experience as a Software, Resiliency, or Reliability Engineer, proficient in multiple languages, and experience with Kubernetes, cloud automation tooling, and continuous integration/deployment tooling. Procore offers a competitive benefits package and a culture that encourages ownership and innovation.

Select Major Account Executive EST/CST - (NYC, NY)

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a NYSE-listed company, is seeking a remote sales professional for its Majors team. The role involves developing executive-level relationships with strategic accounts, managing end-to-end customer engagements, and demonstrating solution-based sales processes in complex campaigns. The ideal candidate should have 5+ years of full-cycle sales experience, a proven track record of over-achieving quotas, and the ability to handle enterprise deal sizes and C-Level relationships. They should also be comfortable with strategic outbound prospecting, have excellent interpersonal skills, and a passion for the operations world. Samsara offers competitive compensation, benefits, and a flexible working model.

Principal Product Manager

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Principal Product Manager. The role involves defining, developing, and managing the product lifecycle from concept to end of life. Key responsibilities include managing customer and employee experience in the sales process, applying user-centered design principles, and conducting market demand analysis. The ideal candidate should have a Bachelor's degree, 5+ years of product management experience, strong leadership skills, and knowledge of Agile methodologies and sales process structuring.

Content Marketing Manager

Company: NAVEX

Location: Remote

Posted Jan 24, 2025

Analyst, Data Science, US Retail Markets Distribution and Marketing

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 24, 2025

Liberty Mutual's US Retail Markets Data Science team is seeking an experienced Marketing Data Scientist. The role involves shaping marketing strategies by transforming complex data into actionable insights, partnering with in-house media buying teams, and building models to identify target segments. The ideal candidate should have technical expertise, a collaborative mindset, and knowledge of predictive analytics techniques. Responsibilities include applying sophisticated analytics techniques, translating quantitative analyses into accessible visuals, building predictive models, and staying updated with industry trends.

Senior Information Developer / Senior Technical Writer

Company: Siemens Digital Industries Software

Location: Bellevue, WA / Remote

Posted Jan 24, 2025

Siemens Software, a global leader in computer aided design, 3D modeling, and simulation, is seeking an Information Developer with a technical background. The role involves documenting new technologies and proven product lines, working closely with a development team. The company offers a flexible work environment, competitive salary, and a diverse, inclusive culture. Candidates should have experience in power analysis, IC design, and verification, along with strong writing and interpersonal skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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