Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Especialista de Backup

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 24, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems worldwide. They offer a dynamic role as a System Administrator, where one solves complex problems, identifies potential future issues, and works with major clients across various industries. The job involves managing systems data, providing solutions, ensuring security compliance, and collaborating with a diverse team. Kyndryl promotes career growth, offering opportunities from Junior System Administrator to Architect, with hands-on experience and learning opportunities. They value diversity and inclusivity, fostering an environment where employees can bring their whole selves to work.

Senior/Principal Clinical Team Manager - General Medicine

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

PPD Clinical Research Services is seeking an experienced Senior Clinical Team Manager for General Medicine. The role involves managing a team of Clinical Operations members, ensuring project clinical deliverables are met within timelines and budget, and acting as a contact for the Sponsor. Qualifications include a Bachelor's degree, previous cross-country CTM/Project Management experience, and knowledge of General Medicine, including Gastrointestinal diseases, Immunology, Dermatology, Women's health, and Genitourinary. Gene therapy experience is advantageous. The company offers a competitive salary, extensive benefits, and a flexible working culture.

Paralegal - Home Office

Company: Liberty Mutual Insurance

Location: Indianapolis, IN / Remote

Posted Jan 24, 2025

Senior Oncology Account Manager GU Fort Worth TX

Company: Pfizer

Location: Fort Worth, TX / Remote

Posted Jan 24, 2025

The Senior Oncology Account Specialist (SOAS) role at Pfizer involves promoting the company's product portfolio to healthcare providers, educating them on appropriate product use, and improving patient experience. The role requires a strong understanding of Pfizer's products and resources, and a demonstrated track record of success in pharmaceutical sales or oncology healthcare professional experience. Basic qualifications include a BA/BS degree, ability to travel, valid US driver's license, and minimum of 4 years of relevant experience. Preferred qualifications include oncology sales experience, master's degree, and advanced healthcare professional degree.

Cloud Oxxo

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 24, 2025

Technical Lead - Mainframe/iSeries Operations

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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