Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Machine Learning Engineer, Platform

Company: Coinbase

Location: Mumbai, India / Remote

Posted Jan 24, 2025

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

AR Consultant

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a highly skilled AR Partner Finance Consultant. The role involves liaising between Finance and Partner and Product Management teams, tracking programs, researching standards, reconciling records, and managing cash collection. The ideal candidate should have excellent analytical skills, relevant experience, and strong communication abilities. CDW offers a diverse culture, competitive benefits, and opportunities for career growth.

Named Account Sales Executive

Company: Autodesk

Location: Remote

Posted Jan 24, 2025

Autodesk is seeking a sales professional with 3+ years of experience in direct sales and customer success. The role involves leading an extended team to develop long-term business relationships with specific named accounts, achieving sales goals, and implementing customer-specific account plans. The candidate must be proficient with Salesforce.com, have experience in sales processes and methodologies, and possess flexibility to work outside standard hours. Autodesk values a customer-centric approach, emphasizing the importance of building 'win-win' relationships. The company offers a competitive compensation package, including base salary, bonuses, commissions, and benefits. Travel, estimated at 30%, is required.

Account Executive, Mid Market (EST/CST)

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves closing deals worth $20k to $100k, managing trials, and negotiating multi-faceted pricing. The ideal candidate should have 2+ years of full-cycle sales experience, a proven track record of quota achievement, and a growth mindset. The position is remote, open to US candidates except NYC Metro Area, and requires working hours in EST/CST. Samsara offers competitive compensation, benefits, and a flexible working model.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

AR Consultant

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a highly skilled AR Partner Finance Consultant. The role involves liaising between Finance and Partner and Product Management teams, tracking programs, researching standards, reconciling records, and managing cash collection. The ideal candidate should have excellent analytical skills, relevant experience, and strong communication abilities. CDW offers a diverse culture, competitive benefits, and opportunities for career growth.

Account Executive - Expansion - Sr. Majors

Company: Smartsheet

Location: Melbourne, Australia / Remote

Posted Jan 24, 2025

Software Engineer II

Company: Anthology

Location: Remote

Posted Jan 24, 2025

Anthology, a global EdTech company supporting over 150 million users, is seeking a Backend Software Engineer with at least 3 years of experience in designing, writing, and deploying scalable software. The role involves working in an agile environment, translating wireframes into prototypes, and demonstrating expertise with Java and REST APIs. The candidate should have proficiency in the Java stack, SQL databases, Python, and web application development. The company values diversity and inclusion, and offers a competitive benefits package including prepaid medicine, dental plan, and wellness allowance. The office is located in Bogota, Colombia, in a secure area with easy access to public transportation and various amenities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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