Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Product Designer

Company: Sumo Logic

Location: Noida, India / Remote

Posted Jan 24, 2025

Technical Solutions Executive - Design & Manufacturing Central East Europe

Company: Autodesk

Location: Remote

Posted Jan 24, 2025

Autodesk is seeking a Technical Solutions Executive for the Design & Manufacturing Central East Europe, specifically for Poland, Czechia, and Slovakia. The role involves partnering with Mid-Market Accounts Sales Executives to grow new business, managing technical aspects of pre-sales conversations, and becoming a trusted advisor and technical thought leader. The ideal candidate should have 4+ years of experience in customer-facing presales/technical sales, 5+ years in the Design & Manufacturing industry, fluency in Polish and English, and knowledge of Autodesk solutions. The position offers a competitive compensation package, including base salary, bonuses, commissions, and benefits. Autodesk values a culture of belonging and equitable workplace.

Staff Software Engineer, Backend - Flywheel Partner Product (Remote within Ireland)

Company: HubSpot

Location: Remote

Posted Jan 24, 2025

HubSpot is seeking a Staff Software Engineer for the Flywheel Partner Product group. This role involves working autonomously on complex projects, setting technical direction, and contributing to company growth and revenue. The successful candidate will write production code, envision and build new features, collaborate with cross-functional teams, and mentor junior engineers. HubSpot values clean code, product innovation, and a strong work ethic. The company offers a flexible work environment and a commitment to diversity and inclusion.

Principal Backend Software Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 24, 2025

Atlassian is seeking a Principal Software Engineer to join one of their Sydney engineering teams. The role offers flexibility in working location, with opportunities to work from an office, home, or a combination. Atlassian values expertise and mentorship, emphasizing the candidate's ability to take on high-level responsibilities and guide junior members. The ideal candidate should have a degree in Computer Science or related field, expert-level experience in languages like Java, Python, C#, C/C++, or Ruby, and a passion for collaborating and mentoring. The role involves tackling complex problems, leading code reviews, and contributing to company-wide initiatives. Atlassian offers competitive perks and benefits, fostering a culture that values diverse perspectives and experiences.

Associate, Affordability

Company: Oscar Health

Location: Payson, AZ / Remote

Posted Jan 24, 2025

Oscar, a health insurance company founded in 2012, is hiring an Associate, Affordability for its Clinical Review team. The role involves managing Utilization Management Affordability initiatives, project management, and cross-functional collaboration. The successful candidate will report to the Senior Medical Director and work in a blended work culture, with the option to work remotely or in one of Oscar's offices. The role requires 3+ years of program management experience and a Master's Degree. Benefits include health insurance, paid parental leave, and a 401(k) plan. Oscar values diversity and equal opportunity, fostering an environment where employees can be their authentic selves.

Senior Software Engineer II (Kubernetes)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

DigitalOcean is seeking a passionate engineer to join their Kubernetes team. The role involves developing the DigitalOcean Managed Kubernetes product, collaborating to create intuitive developer experiences, and designing back-end services. The ideal candidate will have experience with Go, Kubernetes, and Docker, and a strong interest in building quality software for developers. DigitalOcean offers a competitive salary, equity compensation, and a focus on career development and well-being.

Sr. Regional Marketing Manager, North Central (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, seeks a Sr. Regional Marketing Manager for the AMER theater. The role involves planning, organizing, and executing field campaigns and programs, collaborating with sales and channel teams, and creating regional quarterly plans. The ideal candidate should have 12+ years of progressive experience in developing demand and integrated marketing campaigns within a high-tech B2B environment. They must possess strong communication skills, analytical capabilities, and experience with live and digital marketing activities. The role requires managing vendors, creating consistent reporting, and mentoring specialists. CrowdStrike offers a remote-friendly culture, competitive compensation, and comprehensive wellness programs.

Manager, Software Engineering (Merchant Interfaces)

Company: Affirm

Location: Remote

Posted Jan 24, 2025

Affirm, a company reinventing credit, is expanding its Merchant Interfaces team. They seek an experienced Engineering Manager to lead a high-performing team responsible for APIs that merchants use to integrate with Affirm, including top partners like Amazon and Stripe. The role involves managing a team focused on building and scaling merchant and partner APIs, driving project planning and prioritization, and fostering a supportive environment. The ideal candidate will have 4-6+ years of leadership experience, passion for cross-functional collaboration, and expertise in system design. Affirm offers competitive compensation, flexible work arrangements, and comprehensive benefits.

Senior Content Designer in IT Ops

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Atlassian is seeking a senior content designer to join their IT Ops team in India, a rapidly growing product group. The role involves establishing content design's role, experimenting with UI information, and collaborating with product managers, engineers, and designers. The ideal candidate should have 5+ years of UX writing/content design experience, background in structured content, and proficiency in Confluence and Figma. Atlassian values diverse perspectives and offers comprehensive perks and benefits.

Transmission Design Engineer (PLS-CADD)

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos is seeking a Transmission Design Engineer with PLS-CADD experience for a remote position in Irving, TX. The successful candidate will serve as a Lead Engineer on electric transmission design projects, applying various standards in engineering and design. Responsibilities include assisting with engineering analyses, preparing bidding documents, plans, specifications, and construction documents. The role also involves managing client relations, proposal development, scope creation, and project management. Desired qualifications include a Bachelor's degree in Civil Engineering, minimum 4 years of relevant experience, and knowledge of NESC, ACI, AISC, and ASCE code requirements. Leidos offers competitive benefits, work-life flexibility, and a diverse, inclusive workplace.

Sr Chemistry Account Manager

Company: Waters

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Waters Corporation is looking for a Chemistry and Consumables Sales Specialist for the East Bay San Francisco territory. The role involves selling Waters' chemistry product lines, including HPLC, UPLC, LC/MS, and SFC columns, and other consumables. The ideal candidate should have a BS/BA in chemistry or a related field, at least 3+ years of LC and/or LC/MS experience, and strong communication and presentation skills. The role requires developing a territorial business plan, understanding customer needs, and promoting Waters' solutions. The base pay ranges from $92,000-$122,500 per year.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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