Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Associate Manager, Drive Experience

Company: DoorDash

Location: Remote

Posted Jan 24, 2025

DoorDash's Drive Experience team is seeking an Associate Manager to scale their operations and maintain a human touch for consumers. The role involves working with cross-functional teams to ensure an exceptional customer experience. The ideal candidate is organized, analytical, persuasive, and has 4+ years of experience in a competitive environment. DoorDash offers a comprehensive benefits package including a 401(k) plan, paid time off, and health benefits.

Senior Support Engineer (AMER)

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Support Engineer to join their team. The role involves embedding within the Engineering department, interacting daily with customers, and troubleshooting complex issues. The engineer will also contribute to the source code, improve documentation, and build efficient support processes. Key responsibilities include resolving customer issues, advocating for customers, collaborating with various teams, and participating in on-call coverage. The ideal candidate should have experience in managing customer-facing cases, Linux systems administration, scripting languages, and DevOps methodologies. GitLab offers a flexible, all-remote work environment with comprehensive benefits.

Director, AMS Strategic Engagements (Large Deal Pursuits)

Company: ServiceNow

Location: Seattle, WA / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Director - AMS Strategic Engagements (Large Deal Pursuits) to drive revenue growth and profitability through larger, strategic transactions. The role involves driving end-to-end deal strategy, leading complex negotiations, and collaborating with regional sales organizations. The ideal candidate should have 9+ years in the software industry, 5+ years in consultative direct sales into Enterprise accounts, and experience in large deal or corporate strategy. The role offers a competitive compensation package and opportunities for continuous improvement and growth.

Application Engineer, iCIMS and Recruiting Tech

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Customer Success Manager, Digital (US East)

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

The Digital Customer Success Manager (CSM) role at Abnormal Security involves creating and sustaining happy customers, acting as a trusted advisor, and solving customer problems. The role requires strong communication, prioritization skills, and experience in an enterprise SaaS product support environment. Key responsibilities include delivering value realization, cross-functional collaboration, triage and risk mitigation, and maintaining product knowledge. The ideal candidate should have 2+ years of CSM experience, strong written and verbal communication skills, and a Bachelor's degree in a relevant field. The role is remote but requires US East location. Compensation ranges from $95,000 to $112,000 USD.

Surety Senior Underwriter

Company: Liberty Mutual Insurance

Location: Charlotte, NC / Remote

Posted Jan 24, 2025

Sr. Software Engineer, Backend - Detections Platform (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Senior Software Developer, Backend for its Detections Platform team. The role involves building and evolving cloud-based systems to detect and disrupt targeted attacks globally. The ideal candidate will have a computer science background, 8+ years of experience in building and scaling back-end systems, and proficiency in Golang, Python, Kubernetes, Cassandra, Redis, Kafka, and Elasticsearch. CrowdStrike offers a remote-friendly culture, competitive compensation, and a commitment to diversity and inclusion.

Senior Data Engineer

Company: Braze

Location: New York, NY / Remote

Posted Jan 24, 2025

Braze is a customer engagement platform that values a passionate, kind, and approachable workforce. They seek individuals with extensive data engineering experience to lead the design, implementation, and monitoring of scalable data pipelines and architectures. The ideal candidate should have a proven track record in data engineering, strong SQL skills, and the ability to collaborate effectively with cross-functional teams. Braze offers competitive compensation, flexible time off, comprehensive benefits, and a supportive culture recognized as a Great Place to Work.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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