Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Contractor: Lead Data Engineering Services

Company: Newsela

Location: Remote

Posted Jan 24, 2025

The job posting seeks a contractor with expertise in data engineering, based in Mexico or Argentina. The role involves working with app developers and data stakeholders to create data system changes, respond to data inquiries, and lead initiatives. Key responsibilities include developing documentation, building and maintaining data pipelines, establishing a data catalog, and optimizing SQL query performance. Required skills include proficiency in SQL, Python, and relational datastores, experience with data pipelines and DAG tooling, and managing large-scale data migrations.

3D Artist, Horizon

Company: Meta

Location: Remote

Posted Jan 24, 2025

Head of Microsoft Alliance LATAM

Company: Kyndryl

Location: Sebring, FL / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Head of Microsoft Alliance LATAM to lead growth, revenue, and customer adoption through innovative partnerships. The role involves managing a team to expand services signings and revenue, collaborating with customer partners, and creating, building, and managing relationships with alliance partners. The ideal candidate should have 5+ years of sales and business development experience, deep knowledge of Microsoft Partner programs, and outstanding client management skills. Kyndryl offers a competitive compensation range, comprehensive benefits, and opportunities for career growth.

Software Engineer II - Message Security Detection

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

Abnormal Security is recruiting a Software Engineer to join the Threat Response Engine team, crucial in their mission to safeguard global enterprises from diverse email threats. Utilizing behavioral AI, they've developed advanced protection for over 15% of Fortune 500 companies. The role involves architecting, designing, and building the Automated Threat Response Engine, operationalizing a highly autonomous and scalable threat response system for multiple datacenters and regions. The ideal candidate should have 3+ years of Python backend development experience, proven ability to solve complex problems, and experience with log analytic tools.

Customer Partner

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 24, 2025

Kyndryl is seeking an Account Management Partner to drive proactive account growth, develop and execute cutting-edge account strategies, and build trusted relationships with top-level executives. The role involves leading one or more Portfolio or Strategic accounts, generating new opportunities, and expanding existing work into larger scopes and new capabilities. The ideal candidate should have 5+ years of experience running account P&L, deep knowledge of business and technology trends, and proven experience with revenue growth, cost, profitability, trends, and risks. Japanese language proficiency and experience in the Manufacturing industry are preferred. Kyndryl values diversity and offers opportunities for career growth, including hands-on experience, learning opportunities, and certification in major platforms.

Senior Customer Success Manager

Company: Simon Data

Location: New York, NY / Remote

Posted Jan 24, 2025

Simon Data, founded in 2015, is seeking a Senior Customer Success Manager. The role involves leading strategic client engagements, driving technical solutions, and managing renewals and upsells. The ideal candidate should have 5+ years of experience in consulting, customer success, or client-facing roles, with strong analytical skills and experience with CRM and project management tools. The position is remote but candidates must live in Eastern Time. Simon Data offers comprehensive benefits including 100% coverage of medical premiums, flexible PTO, and a professional development stipend.

Sr. VoIP Engineer (Remote, IND)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Senior VoIP Engineer. The role involves expanding and supporting enterprise VoIP, collaborating with solution providers, and providing advanced support for various VoIP platforms. The ideal candidate should have extensive experience in VoIP and contact center engineering, strong troubleshooting skills, and excellent customer service abilities. The position offers a dynamic, fast-paced environment with opportunities for continuous learning and improvement. CrowdStrike values inclusivity, career flexibility, and commitment to customers, community, and team members.

Senior Software Engineer - Code Analysis

Company: Datadog

Location: Boston, MA / Remote

Posted Jan 24, 2025

Datadog is seeking a developer to build robust, customer-facing products, focusing on sustainability and customer impact. The role involves collaborating with product and design teams, leading technical efforts, and evangelizing the project. The ideal candidate has experience with backend languages like Go, Python, or Java, and data stores such as PostgreSQL, Cassandra, Redis, or ElasticSearch. They should also understand high availability and performance in distributed systems. Benefits include new hire stock equity, professional development, mentorship, and a supportive company culture.

Software Engineer II

Company: Pathward

Location: Remote

Posted Jan 24, 2025

Pathward is a hybrid remote office company dedicated to growing talent anywhere, with onsite locations in Sioux Falls, Scottsdale, Troy, Franklin, and Dallas. They are a financial empowerment company working with innovators to increase financial availability, choice, and opportunity for all. Pathward is seeking a software developer with experience in Python frameworks, AWS services, and CICD tools. The role involves developing flexible, maintainable solutions, solving development problems, and participating in software development processes. The company values diversity and inclusion, and encourages applications from women and people of color. The salary range is $69,098 - $127,614, with additional benefits including health insurance, 401k, life insurance, disability benefits, and paid time off.

IT Internal Audit Associate Director

Company: Oscar Health

Location: Payson, AZ / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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