Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Director, Public Policy

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Senior Director of Public Policy. The role involves creating and maintaining GitLab's public policy engagement strategy, representing GitLab interests across various governing bodies, and analyzing proposed legislation globally. The ideal candidate should have 12+ years of public policy experience, in-house experience preferred, and strong familiarity with emerging technology public policy trends. GitLab offers a comprehensive benefits package including health, finance, and well-being support, flexible work environment, and equity compensation.

Lead, Infrastructure Developer

Company: Prudential Financial

Location: Remote

Posted Jan 24, 2025

Prudential is seeking a Lead, Infrastructure Developer for its Platform Services Team. The role involves creating and managing infrastructure solutions, developing Generative AI Chatbot APIs, and integrating with VectorDBs. The ideal candidate will have a Bachelor's degree in Computer Science or related field, experience with agile methodologies, and expertise in programming languages like Python, Javascript, and Shell. They should also be familiar with frameworks such as Fast API, CloudFormation, and Terraform, and have knowledge of cloud computing platforms like AWS, Azure, or GCP. The role offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Manager, Revenue Accounting (EMEA)

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Revenue Accounting professional. The role involves reviewing and approving accounting for customer contracts, leading the monthly financial close, and managing complex transactions. The ideal candidate should have strong knowledge of US GAAP principles, experience in a SOX compliant environment, and 7-10 years of related accounting experience. GitLab offers a remote, flexible work environment, comprehensive benefits, and a commitment to diversity and inclusion.

Senior Account Executive, Enterprise (Mandarin Speaking)

Company: Atlassian

Location: Brisbane, Australia / Remote

Posted Jan 24, 2025

Atlassian offers flexible work options, including remote work, and has a distributed-first approach. They work with major global clients and aim to unleash team potential through software solutions. The company values 'play as a team', fostering a supportive and collaborative environment. They seek a sales professional with 8+ years of enterprise software sales experience, fluency in English and Mandarin, and a proven track record in managing key customer relationships. The role involves developing and executing strategic sales plans, building relationships with C-level executives, and collaborating with internal teams to ensure customer satisfaction.

Product Success Engineer

Company: Cobalt

Location: Remote

Posted Jan 24, 2025

Technical Support Engineer

Company: Atlassian

Location: Canada / Remote

Posted Jan 24, 2025

Securities Corporate Senior Counsel

Company: Marqeta

Location: Remote

Posted Jan 24, 2025

Marqeta is hiring for a Securities Corporate Senior Counsel position. The role involves handling securities, corporate transactions, and intellectual property matters. Candidates should have 5+ years of corporate and securities experience, preferably from a top law firm or in-house at a public company. Responsibilities include evaluating and advising on SEC reporting and compliance, supporting stock option plan administration, working on corporate transactions, providing IP support, and collaborating with outside legal counsel. The role offers flexible working options and competitive compensation, including bonuses and benefits. Marqeta values diversity and inclusion, and is an equal opportunity employer.

Playground Wrangler

Company: Automattic

Location: Remote

Posted Jan 24, 2025

Senior Lead, Infrastructure Specialist

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 24, 2025

Kyndryl, a company engaged in designing, building, managing, and modernizing mission-critical technology systems, is seeking an individual for a role in the Service Excellence department. The role involves analyzing data related to project quality and costs, creating effective reports for improvement, and supporting project managers in reducing workload. The ideal candidate should have experience in data analysis, logical thinking, and English communication skills. The position offers opportunities for talent development, global collaboration, and a flexible work environment. Kyndryl values diversity and inclusivity, fostering a culture where employees can bring their whole selves to work.

Microsoft Implementation Expert (Hybrid) - SP or RJ

Company: Equinix, Inc

Location: Rio de Janeiro, Brazil / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages