Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Mobile Engineer, Kotlin Multiplatform

Company: Upside

Location: Remote

Posted Jan 24, 2025

Upside is a company that aims to revolutionize traditional retail by integrating online retail technologies such as profit measurement, attribution, and incrementality. They offer users substantial cashback and help brick-and-mortar businesses gain new profitable customers. The company's platform processes billions of dollars in commerce annually, benefiting retailers, consumers, and sustainability initiatives. Upside is seeking a software engineer with 3+ years of experience in Kotlin Multiplatform and Android Development to join their team in Chicago, working on their top-rated mobile app. The role involves collaborating with other developers, improving the app's foundation, and contributing to new feature development. Upside offers competitive compensation, benefits, and a supportive work environment that values diversity and inclusivity.

Senior Software Engineer - Attack Detection

Company: Abnormal Security

Location: Remote

Posted Jan 24, 2025

Abnormal Security is seeking a Senior Software Engineer for the Message Detection - Attack Detection team. The role involves architecting, designing, building, and deploying backend services for a high-recall Detection Engine. The team's mission is to create precise systems using behavioral AI to tackle evolving cyber threats. The ideal candidate will have 5+ years of experience in building data-oriented products, working with distributed systems, and collaborating with cross-functional teams. They will also coach junior engineers and contribute to the team's charter, direction, and roadmap.

Underwriter Regional Accounts - Group Reinsurance Plus

Company: The Hartford

Location: Hartford, CT / Remote

Posted Jan 24, 2025

The company is an insurance firm that aims to go beyond standard coverages and policies. They value collaboration, inclusivity, and innovative thinking. Underwriters are at the core of their operations, making decisions based on data analysis and critical thinking. The role involves underwriting group benefit prospects and policyholders, providing consultative services, and applying underwriting guidelines. The ideal candidate should have a customer-first mindset, strong analytical skills, and the ability to build relationships. Qualifications include a Bachelor's Degree, 3+ years of Group Benefits underwriting experience, and solid product knowledge. The role offers a competitive salary and a hybrid work arrangement.

Coupa Consultant - Contractor

Company: iCapital

Location: New York, NY / Remote

Posted Jan 24, 2025

iCapital, a leading financial technology platform, is seeking a Coupa/NetSuite Consultant to join their Corporate Finance team. The role involves supporting the company's financial transformation initiatives, managing large-scale implementation and enhancement projects, and leading project management with third parties and consulting teams. The ideal candidate should be an expert program manager with extensive experience in Coupa and NetSuite, strong communication skills, and a passion for efficient systems and thoughtful design. The position offers a competitive compensation package, including salary, equity, and an annual performance bonus, along with comprehensive benefits.

Solutions Architect - AMER, West

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Solutions Architect for its Enterprise team in North America. The role involves providing technical expertise during the pre-sales process, collaborating with the sales team to exceed revenue targets, and building deep relationships with customers. The Solutions Architect will also serve as a customer advocate, maintain specialty competency in relevant technologies, and educate customers on the value proposition of GitLab. GitLab offers comprehensive benefits, a flexible work environment, and opportunities for growth and development.

Geologic Modeler

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos is looking for a Geologic Modeler to handle hydrogeologic investigations, groundwater modeling, and environmental data visualization tasks across the U.S. The role can be remote or based in Leidos offices in Twinsburg, Ohio; Bothell, Washington; Earth City, Missouri; or Reston, Virginia. The Geologic Modeler will support environmental investigation and remediation projects, including numerical modeling, contaminant fate and transport modeling, data visualization, trend analysis, task/project management, data analysis, interpretation, and report preparation. The ideal candidate should have a Bachelor's degree in geology, hydrogeology, mining engineering, environmental engineering, or a relevant field with a minimum of 5 years of experience. Proficiency in 3D and 2D data visualization software, MS Office tools, and interpretation of various data types is required. The role involves collaborating with Leidos Project Managers, Senior and Junior Staff, and interfacing with multiple Leidos offices and subcontractors. The pay range is $72,150.00 - $130,425.00.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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