Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Sr. Software Engineer, Windows Vulnerability Research & Detection (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Senior Software Engineer for its Content Research & Integration Tactical team. The role involves developing detection logic for attack techniques across Windows OS versions, working on user-mode and kernel-mode components, and collaborating with multiple teams. The ideal candidate should have post-secondary education in computer science or equivalent experience, low-level OS knowledge, proficiency in C, C++, Python, and understanding of cybersecurity practices. Preferred qualifications include certifications like OSCP or OSCE, prior experience with low-level code, and agile software delivery.

Supervisor, Client Support (Remote)

Company: Broadridge

Location: Remote

Posted Jan 24, 2025

Broadridge is seeking a Team Supervisor for a remote role. The ideal candidate will lead, coach, and mentor a team, ensuring high performance and productivity. They will develop strategies to improve team efficiency, monitor KPIs, and collaborate with other teams for client issue resolution. Preferred qualifications include a bachelor's degree, bi-lingual skills, proven leadership, strong interpersonal skills, and proficiency in Microsoft Office Suite and CRM software. Broadridge values a diverse, equitable, and inclusive environment, offering comprehensive benefits and a flexible work model.

AR Consultant

Company: CDW

Location: Remote

Posted Jan 24, 2025

IT Product Owner - OT Management

Company: Hitachi Energy

Location: Krakow, Poland / Remote

Posted Jan 24, 2025

Account Executive, Mid Market (EST/CST)

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves building Samsara's business, managing trials, and selling to executives. The ideal candidate should have 2+ years of full-cycle sales experience, a proven track record of consistent quota achievement, and a growth mindset. The position is remote, open to US candidates except NYC Metro Area, and requires working hours in EST/CST. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

SaaS Operations Administrator

Company: Trimble

Location: Remote

Posted Jan 24, 2025

Trimble Transportation is seeking a SaaS Operations Administrator for a remote role in the US and Canada. The successful candidate will play a crucial role in facilitating effective technical services, collaborating with various teams to detect, investigate, and resolve software and hardware issues. Key responsibilities include managing application level upgrades, troubleshooting technical issues, developing monitoring solutions, maintaining server inventory, and acting as a subject matter expert for cloud solutions. The ideal candidate should have TruckMate TMS experience, Microsoft Azure experience, PowerShell scripting skills, and expertise in Windows Server and Active Directory administration. Excellent communication skills and the ability to prioritize workloads with critical deadlines are also required.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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