Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Staff Front End Software Engineer

Company: Laika

Location: Santa Ana, Costa Rica / Remote

Posted Jan 24, 2025

Thoropass, a rapidly expanding tech company based in New York, is seeking a Senior Front End Developer for a virtual opening in select LATAM locations. The role involves building and maintaining applications, working closely with the Product Manager, and contributing to the codebase. The ideal candidate should have 8+ years of front-end development experience in JS and React, a passion for delivering exceptional customer experiences, and strong communication skills. The company offers competitive compensation, healthcare, early equity, work-from-home flexibility, and a commitment to diversity and inclusion.

SEO Senior Strategist

Company: TripAdvisor

Location: New York, NY / Remote

Posted Jan 24, 2025

Tripadvisor is seeking a Sr. SEO Strategist for the Experiences & Things to do category. The role involves driving a best-in-class search strategy, partnering with product, user research, and content teams, and optimizing the site for search engines. The ideal candidate should have 8+ years of SEO experience, strong analytical skills, excellent communication, and a passion for travel. The company values accountability, transparency, growth mindset, diversity, adaptability, and being traveler-obsessed.

Sales

Company: J. J. Keller & Associates, Inc.

Location: Fond du Lac, WI / Remote

Posted Jan 24, 2025

Senior DevOps Engineer

Company: Restaurant365

Location: Remote

Posted Jan 24, 2025

Restaurant365, a SaaS company revolutionizing the restaurant industry, seeks a Senior DevOps Engineer. The role involves managing infrastructure, automation, and cloud services, with a focus on public cloud environments like Azure or AWS. Key responsibilities include automating public cloud environments, architecting services, container management, continuous deployment, and setting configuration standards. The ideal candidate will have extensive DevOps experience, automation skills, and proficiency in scripting languages. Azure and/or AWS administration experience, along with Linux and Windows knowledge, is required. The position offers a salary range of $120,000-$150,000, comprehensive benefits, and equity options.

District Sales Manager - National Accounts (Remote)

Company: Rheem

Location: Golden, CO / Remote

Posted Jan 24, 2025

Rheem, a global leader in heating, cooling, and water heating equipment, is seeking a District Sales Manager for the West Region of the U.S. The role involves serving Air Conditioning Division customers, managing accounts, and identifying new sales opportunities. The ideal candidate should have a Bachelor's degree, 5+ years of experience in HVACR or building materials sales, and strong communication, presentation, and analytical skills. The position requires extensive travel and residing in or relocating to the account zone. Rheem is an Equal Opportunity Employer.

Tools and VAS Architect

Company: G Fiber FGB

Location: Kansas City, MO / Remote

Posted Jan 24, 2025

GFiber, an Alphabet company, is seeking a Senior Telecom Value Added Systems and Tools Architect. The role involves designing, developing, and implementing innovative systems and tools to enhance telecom offerings and drive business growth. The ideal candidate will lead architecture and design of new systems, understand telecom landscape and emerging technologies, collaborate with cross-functional teams, and develop network tools and data analytics platforms. A Bachelor's degree in a related field, minimum 8 years of experience in telecom systems, and proficiency in Python, Java, SQL are required. A Master's degree and 12+ years of experience are preferred. The US base salary range is between $139,000 - $203,000 K + bonus + equity + benefits.

IT - InfiniBand GPU, Sr Systems Engineer (Atlanta, Georgia)

Company: Cadence

Location: Remote

Posted Jan 24, 2025

Cadence is seeking a skilled professional for a role involving data center management, project assistance, and repair. The role requires experience in cluster bring-up, GPU end-to-end testing, and setup of GPU servers in a cluster. Proficiency in Linux environments, shell scripting, and data center organization is essential. The candidate must also be familiar with fiber and copper network cabling, and capable of maintaining acceptable ticket loads and incident SLAs. The role involves participating in on-call rotations, providing hands-on coverage during maintenance, and assisting with process improvement initiatives.

Senior Software Engineer, Back End (Services)

Company: Juniper Square

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Lead Backend Engineer

Company: Appfire

Location: Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages