Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Bristol, United Kingdom / Remote

Posted Jan 24, 2025

Senior Business Systems Analyst (TRCS)

Company: Equinix, Inc

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Account Representative

Company: Ansys

Location: Sheffield, United Kingdom / Remote

Posted Jan 24, 2025

Oversight Directors - Cardio/General Medicine (CVGM Team)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team for the EMEA region. The role can be fully remote, office, or hybrid. The candidate should have recent experience in full-service clinical trials, specifically in areas such as Cardiovascular, GI, Nephrology, Rare Disease, Diabetes, Obesity, Dyslipidemia Immunology, Dermatology, Woman's Health, Cell & Gene Therapy, CAR-T, Immunology, RA, Biosimilars, and GI (inclusive of UC/CD). The role involves strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. The ideal candidate should possess comprehensive therapeutic area knowledge, excellent communication skills, leadership abilities, and strong financial acumen.

Contract: Senior/Lead DevOps (Platform Tooling) Engineer

Company: Upwork

Location: Remote

Posted Jan 24, 2025

Upwork, a global work marketplace, is seeking a Senior Platform Tooling Engineer. The role involves supporting both the core Marketplace business and the AI/ML business unit, Umami. The engineer will manage thousands of microservices and tens of thousands of builds per week, using the latest Cloud Native technologies. The Platform Engineering team, where the successful candidate will work, is responsible for every step of the software development life cycle for hundreds of microservices. Key responsibilities include designing and implementing CI/CD pipelines, providing on-call support, and contributing to platform development. Upwork offers impact at scale, innovation and freedom, complex challenges, a collaborative culture, and the opportunity for transformative contributions.

Services Account Manager Motors and Drives (Houston, TX)

Company: GE Vernova

Location: Remote

Posted Jan 24, 2025

The job involves providing support for pre- and post-contractual administration, managing terms and conditions of contracts, handling claims, defining and executing risk modeling activities, and contract estimating processes. The role requires frequent customer engagement, acting as a single point of contact, and collaborating with cross-functional teams to resolve customer issues. The position demands a Bachelor's degree or equivalent experience, with a focus on Services, Sales, and Customer Contract Management. Desired qualifications include industry experience, proven track record in client relationship management, and attention to detail in financial tracking. The base pay range is $92-130k, with potential for bonuses and geographic differentials. Benefits include healthcare, retirement plans, and various other perks.

Senior Product Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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