Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Director II, Pricing Tools Leader - US Data Science Infrastructure

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 24, 2025

Liberty Mutual's USDS Infrastructure is seeking a dynamic leader for the Pricing Tools team. The ideal candidate will excel as a people and stakeholder manager, with technical expertise in insurance pricing. They will oversee a team of analysts, responsible for building tools to deliver pricing products in USRM. The primary objective is to architect, construct, and maintain tools that enhance the speed and ease of bringing pricing programs to market. The role involves leading and managing a team, shaping the team's direction, coaching and developing team members, and collaborating with various teams within Liberty Mutual.

Content Marketing Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Content Marketing Manager

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

DigitalOcean is hiring a Content Marketing Manager to create and manage content for developers and startups. The role involves writing blog posts, email series, webpage copy, and research reports on topics like cloud computing, AI, and machine learning. The ideal candidate should have at least 3 years of content marketing experience, strong technical writing skills, and the ability to collaborate with cross-functional teams. DigitalOcean offers career development, competitive benefits, and a focus on diversity and inclusion.

Healthcare Brand Manager

Company: GANNETT

Location: White Plains, NY / Remote

Posted Jan 24, 2025

LocaliQ, part of USA TODAY NETWORK, is recruiting for a Healthcare Account Executive role. The position is remote but within reasonable driving distance to Westchester County, NY. The role involves building relationships with local businesses for advertising and digital marketing plans. The company offers a competitive package including base salary, uncapped commission, benefits, and more. The ideal candidate should have strong digital marketing acumen, at least 5 years of experience in the healthcare industry, and excellent communication skills. The role requires travel to the Westchester market and attending healthcare-related events.

Cost Analyst

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos Engineering is recruiting for an experienced Project Cost Analyst to join their Power Delivery Solutions division. The role involves working with project managers and engineering leads to provide comprehensive Project Management Services for electric utility clients. The analyst will be part of a Project Management Office, ensuring successful project delivery. Key responsibilities include developing and maintaining project budgets, using earned value management techniques, and producing project control reports. The ideal candidate will have a Bachelor's degree in Business, Engineering, Construction Management, or a related field, and at least 3 years of relevant project controls/cost analysis experience. Familiarity with ECOSYS software and expertise in electric power infrastructure projects are required. The position is based in Central Ohio with periodic travel to client offices. Leidos offers opportunities for professional development, including PMP certification, leadership training, and mentorship programs.

Engineering Manager - Civil/Structural Design (Remote Eligible, U.S.)

Company: GE Vernova

Location: Wilmington, NC / Remote

Posted Jan 24, 2025

The Engineering Manager - Civil/Structural Design role at GE Hitachi Nuclear involves leading a diverse team of engineers and scientists responsible for designing nuclear plant systems and structures. Key responsibilities include providing technical and managerial leadership, planning and managing engineering tasks, collaborating with internal and external partners, and ensuring on-time fulfillment of engineering commitments. The role requires a Bachelor's degree in Engineering or related field, at least 10 years of engineering experience, and 5 years of Civil/Structural Design experience in the nuclear industry. Desired qualifications include a Masters in Civil Engineering, Professional Engineer registration, strong leadership skills, and experience with project management. The position offers a competitive salary range of $127,000 to $200,000, bonuses, and comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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