Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Technical Sales Consultant, Digital Science Solutions

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Technical Sales Consultant for the Digital Science Business Unit. The role involves providing technical support to account managers, analyzing requirements, responding to RFx, and delivering demonstrations of the Digital Science software portfolio. The successful candidate will have excellent communication skills, business discernment, and a good understanding of science and digital solutions for laboratories. They should have 2+ years of technical sales experience, preferably in Laboratory Software Solutions. The role offers flexible hours, competitive remuneration, and a range of employee benefits.

Principal Technical Consultant - Customer Workflows (Retail & Public Sector Digital Services)

Company: ServiceNow

Location: Munich, Germany / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Technical Consultant for Customer & Industry Workflows. The role involves guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) and Retail Operations solutions, focusing on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The ideal candidate will have deep expertise in field service management, a strong understanding of customer service workflows, and proficiency in ServiceNow technologies. Key responsibilities include project delivery, pre-sales support, and product collaboration. The role requires a minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps, ideally within a Retail or Manufacturing customer environment.

Field Applications Scientist (m/f/d) Pharma Analytics - BNL/Nordics

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is recruiting for a Pharma Analytics Field Applications Scientist to cover the Benelux and Nordics Territory. The role involves providing technical support, collaborating with customers, maintaining technical expertise, and representing the company at events. The ideal candidate should have a Life Science degree, experience in molecular biology and genomic analytical techniques, and proficiency in English and another relevant language. The role requires 50-75% travel and a full, clean EU driving license.

Minority Business Treasury Management Advisor - Relationship Manager I

Company: PNC

Location: Remote

Posted Jan 24, 2025

PNC is seeking a Treasury Management Advisor for its Business Banking Minority Business organization. The role involves managing client relationships, growing sales and revenue, and handling credit and non-credit product origination. The ideal candidate should have a bachelor's degree, 3+ years of industry experience, and skills in client relationship building, credit, and financial analysis. PNC offers a comprehensive benefits package including health insurance, retirement plans, and paid time off. The position is remote-based, with work performed from a quiet, confidential space in an approved home location.

Area Vice President-East

Company: Forcepoint

Location: Remote

Posted Jan 24, 2025

Forcepoint is a global cybersecurity company with 2.7k employees, 11k+ customers, and 300+ patents. They offer a cloud-native platform for Zero Trust security, protecting sensitive data and intellectual property. The Sales Area Vice President role involves managing sales teams, driving revenue, and growing business. The company emphasizes data protection, analytics, and systems visibility, with a focus on understanding user behaviors. Forcepoint is committed to diversity and equal employment opportunities.

Finance & Strategy Senior Analyst, Crypto

Company: Robinhood

Location: New York, NY / Remote

Posted Jan 24, 2025

Senior Software Engineer, AI

Company: FiscalNote

Location: Remote

Posted Jan 24, 2025

As a Senior Software Engineer, you will be part of a dynamic team developing new user experiences for the flagship web application. You'll work on the full stack, using modern Python (FastAPI) and JavaScript (React, Next.js) technologies, and integrate AI capabilities. The role involves designing data pipelines, integrating software solutions, and mentoring other engineers. Familiarity with AWS, Docker, Kubernetes, and various databases is required. FiscalNote, a leader in policy and global intelligence, offers a competitive benefits package and values diversity.

Sr. SAP Functional Analyst, Sales and Distribution (Remote)

Company: RTX

Location: Remote

Posted Jan 24, 2025

Collins Aerospace is hiring for a Senior SAP Sales and Distribution Functional Analyst position. The role involves managing complex SAP digital processes, leading project components, and providing consultation to users. The ideal candidate should have a university degree, 6+ years of SAP Sales and Distribution experience, and strong business analysis skills. The company offers competitive benefits including medical, dental, vision insurance, 401(k) plan, tuition reimbursement, and more. The salary range is $101,000 - $203,000 USD.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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