Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

EHS Manager

Company: GE Vernova

Location: Stafford, United Kingdom / Remote

Posted Jan 24, 2025

Senior Product Designer

Company: Affirm

Location: Remote

Posted Jan 24, 2025

Affirm is hiring a Senior Product Designer for their Consumer Servicing team, focusing on chat experiences. The role involves designing intuitive, efficient chat interfaces for customers and agents, balancing customer needs with operational efficiency, and contributing to the broader servicing ecosystem. The ideal candidate should have 5+ years of product design experience, a strong portfolio showcasing end-to-end design processes, and expertise in designing conversation flows and chat interfaces. Proficiency in Figma, FigJam, Google Suite, and other design tools is required. Affirm offers competitive compensation, flexible work arrangements, and comprehensive benefits.

Senior Counsel, Product

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking a highly motivated, entrepreneurial, and experienced product counsel to join their product legal team as Senior Counsel, Product. The ideal candidate should be passionate about the mission of increasing economic freedom through crypto and blockchain technology. They should have 8+ years of legal experience, preferably in-house with a consumer financial services business, fintech, bank, or crypto/blockchain company. The role involves providing legal, business, and strategic advice to Coinbase product teams, ensuring product compliance with U.S. and international laws, and collaborating with various departments. The candidate should have a strong interest in digital currency, blockchain technology, and innovative constructs like web3 and defi. They should also have experience with consumer financial services regulation and agencies, and build-outs to support AML/KYC requirements.

Project Manager - Neurology

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

The job involves managing clinical trials from start to finish, coordinating with various functional departments and vendors, ensuring project deliverables meet customer expectations, and working closely with finance and legal for financial and contractual aspects. The role requires strong project management skills, financial acumen, negotiation techniques, and the ability to lead and motivate teams. A Bachelor's degree or equivalent with relevant experience is required, along with proficiency in automated systems and cross-cultural awareness.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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