Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Software Engineer, Blockchain Integrations (Golang)

Company: Chainlink Labs

Location: Remote

Posted Jan 24, 2025

Chainlink Labs, a leading developer of Chainlink, a decentralized computing platform, is seeking a software engineer for the Blockchain Integrations team. The role involves integrating new blockchains into the Chainlink platform, working with industry leaders, and collaborating with a globally distributed team. The ideal candidate should have extensive software development experience, a passion for blockchain and web3 technologies, and proficiency in Computer Science fundamentals. Familiarity with Golang, Rust, TypeScript, Solidity, Postgres, Terraform, and AWS is preferred. The company values talent, collaboration, and innovation, and was recently ranked as one of the 100 Most Loved Workplaces by Newsweek.

Digital Strategy Manager

Company: CDW

Location: Remote

Posted Jan 24, 2025

Associate Consulting Engineer- Azure

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a best-in-class training program for Associate Consulting Engineers (ACEs). ACEs will participate in a milestone-based program, gaining valuable on-the-job skills and collaborating with top technology professionals. The role involves driving architecture and delivering customer solutions on the Microsoft Azure Platform, participating in pre-sales activities, planning, design, implementation, operations, and consulting. CDW values collaboration, integrity, inclusivity, and personal growth, providing opportunities for hands-on experience with leading-edge technology and career advancement. The ideal candidate should have a degree in a relevant field, practical experience, and certifications. CDW is a Fortune 200 leader committed to fostering an environment that supports work-life balance and professional development.

Outside Sales Representative

Company:

Location: Alexandria, VA / Remote

Posted Jan 24, 2025

Uline, a leading distributor of shipping, industrial, and packaging materials, is seeking an Outside Sales Representative. The role offers a competitive salary of $85,000 to $133,000 per year, along with comprehensive benefits including complete insurance coverage, 401(k) with 6% employer match, and generous paid time off. The position involves managing and growing existing accounts, bringing in new business, and delivering exceptional customer service. Uline provides extensive training, mentorship, and opportunities for career growth. The ideal candidate should have a Bachelor's degree, previous sales experience, a valid driver's license, and government sales experience. Uline is known for its incredible service, quality products, and same-day shipping.

Principal FSA

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a Senior National Security Solution Architect (SSA) for a field-based technical pre-sales role. The role involves developing comprehensive security solutions for CDW customers, providing consultative guidance, and fostering strategic relationships to drive business growth. Key responsibilities include being a Subject Matter Expert (SME) in cloud security programs, addressing complex customer problems, collaborating with delivery teams, and offering consultative guidance. Required qualifications include a Bachelor's Degree, minimum of five years in technical pre-sales or post-sale delivery, and extensive cloud expertise, cybersecurity knowledge, and compliance understanding. The role demands strong problem-solving skills, customer focus, sales acumen, and project management abilities.

Lead Software Engineer

Company: Minted

Location: Remote

Posted Jan 24, 2025

Minted is seeking a passionate engineer with 7+ years of experience to lead technical and operational initiatives within the Ordering Services team. The role involves driving innovation, mentoring team members, and collaborating with engineering, product, and leadership teams. The engineer will lead technical planning and execution, identify tooling for development, oversee development processes, and solve complex engineering challenges. Minted values a metrics-driven approach, mentorship, and promoting from within. The compensation range is $135,408 - $227,850, depending on location. Benefits include medical, dental, vision, paid parental leave, and a 401k plan.

Associate Business Development Representative

Company: Matterport

Location: Remote

Posted Jan 24, 2025

Matterport is hiring an Associate Business Development Representative for a high-energy role in a fast-growing tech startup. The ideal candidate will engage with prospective customers, generate new business opportunities, and work towards KPIs such as call volumes, appointments, and closed won opportunities. The role requires 0-25 travel and 1-2 years of inside sales experience in consumer electronics or SaaS software. Matterport offers comprehensive health plans, flexible time off, a 401k program, and a commitment to diversity and inclusion.

Principal Sales Engineer (Americas East)

Company: Datadog

Location: New York, NY / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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