Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Manager, Software Engineering

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking a Senior Manager, Software Engineering to revolutionize the construction industry by developing a product that impacts the way communities' hospitals, homes, sports stadiums, and schools are built. The role involves driving the next generation of application platform initiatives, working with Product and UX teams, and ensuring the success of delivering common services for a uniform experience across Procore's Platform. The ideal candidate should have a BS or MS in Computer Science, 5+ years of experience as a Software Engineer, and 7+ years managing teams in a SaaS multi-tenant environment. Procore offers competitive benefits including health care plans, flexible time off, and employee enrichment programs.

Sales Development Representative

Company: LendingHome

Location: Remote

Posted Jan 23, 2025

Kiavi, a leading real estate lender in the U.S., is seeking a dynamic Sales Development Representative. With a focus on inbound sales and lead qualification, the role involves managing leads, educating prospects, and collaborating with marketing activities. The company, founded in 2013, has funded over $7.8 billion in loans across 35,000+ projects, and employs over 400 people. Kiavi offers a remote-first work environment with comprehensive benefits, including equity ownership, health insurance, wellness programs, retirement savings, career growth opportunities, flexible time off, and paid leaves.

Feasibility Analyst

Company: LendingHome

Location: Remote

Posted Jan 23, 2025

Kiavi, a leading real estate lender in the U.S., is seeking a Feasibility Analyst. This role involves reviewing and approving rehab/flip projects, underwriting project scopes, budgets, and timelines, and monitoring progress. The ideal candidate should have 2-5 years of real estate or construction experience, strong analytical skills, and excellent communication abilities. Kiavi offers competitive benefits including equity ownership, comprehensive health insurance, wellness programs, retirement savings, career growth opportunities, flexible time off, and remote work options.

Senior Manager, Software Engineering - Workflows

Company: Procore Technologies

Location: Austin, TX / Remote

Posted Jan 23, 2025

Procore Technologies is seeking a Senior Manager, Software Engineering to revolutionize the construction industry by developing a product that impacts the way communities' hospitals, homes, sports stadiums, and schools are built. The role involves driving application platform initiatives, working with Product and UX teams, and mentoring engineers. The ideal candidate should have a degree in Computer Science, extensive experience in web-based user experience and design systems, and proficiency in Ruby on Rails, Typescript, and React.

Software Engineer, AppInfra

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking a Software Engineer to join their Service Creation Automation Team. The role involves revolutionizing the construction industry by digitizing it and improving safety. The engineer will work on developing backend services, software libraries, and packages, and will also maintain a Service Creation Best Practices Portal. They will collaborate with various teams to solve developer pain points and improve the service creation process. The ideal candidate should have a Bachelor's Degree in Computer Science or related field, 3+ years of experience as a Software/DevOps Engineer, and expertise in modern web development and scaling technologies. Procore offers a dynamic, inclusive environment with competitive benefits.

Sr. Analyst - Analytic Consulting

Company: Grand Rounds Health

Location: Remote

Posted Jan 23, 2025

Included Health is seeking a Senior Analyst to join their Analytic Consulting team. The role involves communicating the company's value to clients, analyzing data, and strategizing. The ideal candidate should be mission-driven, have strong analytical skills, and be comfortable with ambiguity. Responsibilities include developing analytical reports, collaborating with the Client Success team, and working with various data types. Requirements include proficiency in SQL, Excel, PowerPoint, and data visualization tools, along with excellent communication skills and a Bachelor's degree with 4+ years of analytical experience.

Internal Communications Specialist

Company: Procore Technologies

Location: Carpinteria, CA / Remote

Posted Jan 23, 2025

Lead Analyst - Media Analytics

Company: TripAdvisor

Location: Needham, MA / Remote

Posted Jan 23, 2025

Tripadvisor is seeking a Lead Analyst for their B2B Media Analytics team. The role involves developing impactful analyses, collaborating with product and engineering teams, and leading A/B experiments. The ideal candidate should have a minimum of 4 years of experience in data analysis, preferably in media analytics, with deep expertise in SQL and Tableau. They should also be comfortable working with large-scale datasets and have experience with tools like Hive, Snowflake, and Python. The salary range for this role is $100,000 to $145,000.

Industry Partnerships Manager

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking an Industry Partnerships Manager to join their team. The role involves growing relationships with industry associations and strategic partners, managing existing and new partnerships, and driving engagement based on data-driven insights. The ideal candidate should have 3+ years of partner alliance management experience, preferably in a SaaS company, with strong communication skills and proficiency in Salesforce and Google Suite. The position offers remote work from a US location or in Procore's Carpinteria, CA or Austin, TX offices.

Software Engineer, Mobile / React Native

Company: Virta

Location: Remote

Posted Jan 23, 2025

Virta Health is recruiting for a product-minded mobile engineer to join their mission of transforming diabetes care and reversing the type 2 diabetes epidemic. The role involves building and maintaining the cross-platform application used daily by patients, with responsibilities including developing medium to large scale initiatives, modernizing existing screens, collaborating with various teams, and troubleshooting issues. The ideal candidate should have 3.5+ years of experience in mobile app development using React Native, an eye for design, and empathy for users. Virta values a culture that prioritizes people, ownership, positive impact, transparency, and evidence-based decision making.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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