Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Principal Android Engineer

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking a Principal Android Engineer to revolutionize the construction industry by developing technological SaaS solutions. The role involves driving strategic direction for Android technology stack, providing technical guidance, and leading architectural design decisions. The ideal candidate should have a Bachelor's or Master's degree in Computer Science or related field, with 10+ years of development experience, including at least 7 years in Android development. Expertise in Android's architectural components, Kotlin, Java, and MVVM architecture is required. The position offers the opportunity to work remotely in the US and report to the Manager of Software Engineering. Procore provides cloud-based construction management software, helping clients build various structures more efficiently.

Senior Product Manager, Memberships

Company: HomeAdvisor

Location: Denver, CO / Remote

Posted Jan 23, 2025

HomeAdvisor is seeking a Senior Product Manager to lead a new Membership experience, aiming to redefine home service delivery. The role involves developing a product vision, understanding user needs, collaborating with cross-functional teams, and driving repeat bookings. The ideal candidate has 5+ years of experience, a consumer-centric mindset, strong analytical skills, and technical understanding. Compensation includes a salary band of $90,000 - $170,000, benefits, and equity package.

Principal Consultant - Product Owner

Company: Nagarro

Location: Remote

Posted Jan 23, 2025

The company is a global Digital Product Engineering firm with over 19,000 experts across 33 countries. They build products, services, and experiences that inspire, excite, and delight users across all digital mediums. The company culture is dynamic and non-hierarchical. They are seeking new colleagues for the role of Product Managers, who are strategic leaders responsible for driving product development, launch, and ongoing support. Product Managers analyze market trends, set product vision, collaborate with stakeholders, and ensure product alignment with value streams. They also maintain a backlog and integrate usability studies into product requirements.

Technical Support Engineer, Tier 2 Software

Company: KeepTruckin

Location: Remote

Posted Jan 23, 2025

KeepTruckin, a company specializing in AI and computer vision technology, is seeking a Tier 2 Technical Support Engineer (Software). The role involves managing and troubleshooting escalated support cases, training other employees, and identifying larger issues. The ideal candidate should have a Bachelor's Degree in Computer Science/Engineering, 5+ years of experience in customer support or software development, and a strong understanding of APIs, SQL, and software programming fundamentals. KeepTruckin values diversity and inclusivity, and the role is based in Islamabad, PK.

Regional VP – North Americas Service Providers Sales Engineering

Company: RingCentral

Location: Remote

Posted Jan 23, 2025

RingCentral is seeking a Regional VP for North America SPs Sales Engineering. The role involves leading the US & Canada Sales Engineering organization, growing existing Service Provider partnerships, and acquiring new ones. The ideal candidate should have extensive experience in a SaaS environment, strong technical skills, and the ability to mentor and develop team members. They will interact with all levels of Service Provider accounts, driving the entire RingCentral portfolio. Responsibilities include hiring and leading a world-class team, partnering with internal teams to introduce innovative solutions, and representing RingCentral at industry events.

Vendor Management Analyst

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

This role involves managing relationships and monitoring performance of IT vendors, negotiating contracts, and ensuring service level agreements. The position requires a strong technical background and involves day-to-day vendor performance activities. It's a teleworker role, allowing employees to work from any location in Mexico, preferably Mexico City. The company, Zillow, is renowned for its innovative culture, commitment to Equity and Belonging, and flexible work experiences. Zillow has been recognized as one of the Best Places to Work in 2022.

Product Success Architect

Company: ServiceNow

Location: New York, NY / Remote

Posted Jan 23, 2025

Product Designer

Company: Bread

Location: Remote

Posted Jan 23, 2025

Systems Engineer

Company: HomeAdvisor

Location: Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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