Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Sr. Software Development Engineer in Test

Company: Cars.com

Location: Remote

Posted Jan 23, 2025

Cars Commerce is a leading company in the automotive industry, offering a range of solutions to optimize online presence, increase sales, and improve customer experiences. They are seeking an experienced Software Development Engineer in Test for their 100% remote team. The role involves developing automation strategies, testing solutions, and ensuring products and features work as intended. Key responsibilities include leading the establishment of testing processes, finalizing and documenting test practices, and collaborating with engineers and product managers to build and execute tests.

Site Reliability Engineer - CloudOps

Company: Zoom

Location: Hinganghāt, India / Remote

Posted Jan 23, 2025

Zoom is seeking an experienced Site Reliability Engineer to join their CloudOps organization. The role involves building and evolving the Cloud Foundations Platform, enabling development teams to efficiently manage resources across a multi-cloud environment. The ideal candidate should have 5+ years of software engineering experience, with a focus on platform engineering and cloud infrastructure. They should be proficient in Infrastructure as Code (IaC) tools like Terraform, Python, and DevOps practices. Knowledge of containerization technologies, CI/CD pipelines, and agile development methodologies is also required. The role involves on-call shifts, incident management, and working after hours/weekends for application releases/deployments.

Technical Artist, Metaverse

Company: Meta

Location: Remote

Posted Jan 23, 2025

Senior Manager (Networking)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Sr. Data Engineer

Company: Atlassian

Location: Remote

Posted Jan 23, 2025

Atlassian offers flexible work arrangements, allowing employees to choose between office, remote, or hybrid work. This flexibility supports personal and family priorities. The company is distributed-first, conducting interviews and onboarding virtually. The Data Engineering role involves strategizing, data collection, and generating insights to improve product experience and efficiency. Minimum qualifications include a STEM degree, 6+ years of Data Engineering experience, Python expertise, and SQL knowledge. Atlassian values diversity and inclusion, ensuring all perspectives are considered in product development. The company provides comprehensive perks and benefits, including health coverage and volunteer days.

Integrated Marketing Manager

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a passionate and experienced marketer to join their Integrated Marketing team. The ideal candidate will have a strong background in global consumer brand marketing, with a focus on integrated campaigns, social-first content, and IRL activations. They should be comfortable working in a fast-paced environment, excelling in project management, and driving campaigns forward. The role involves supporting high-impact campaigns, driving public affairs efforts, and developing creative briefs. The successful candidate will contribute to increasing brand awareness and understanding of Coinbase products and audiences.

Delivery Marketing Manager

Company: Merit

Location: Remote

Posted Jan 23, 2025

Merit is a trusted platform used by numerous government agencies and nonprofits for digital verification of credentials, licenses, training, and skills. It provides a secure, paperless solution for verification and time-tracking, as seen in its partnerships with Florida Division of Emergency Management and Ohio Department of Education. Merit's values include fostering a network of truth and trust, and its platform supports a robust verified identity network. The company is currently seeking a high-energy marketer to join as a temporary Delivery Marketing Specialist, responsible for running multi-channel re-engagement campaigns and supporting various programs.

R&D Engineer II

Company: Ansys

Location: Vancouver, Canada / Remote

Posted Jan 23, 2025

Ansys, a leading company in simulation software, is seeking an R&D Engineer II. The role involves collaborating with a team of experts to understand customer requirements and achieve development objectives. Key responsibilities include software module and subsystem design, implementation, maintenance, testing, and documentation. The ideal candidate should have a BS in Engineering, Computer Science, or related field with 2 years of experience, or an MS. Proficiency in C++ and at least one other language is required. Preferred qualifications include experience with REST, gRPC, Python, C#, Jupyter Notebooks, Pandas, NumPy, AI/ML, and GitHub. Ansys values adaptability, courage, generosity, and authenticity, and is committed to diversity, inclusion, and employee success.

Technical Solutioning

Company: Kyndryl

Location: Milan, Italy / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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