Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Researcher, People Insights

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Credit and Collections Analyst

Company: Equinix, Inc

Location: Bogota, Colombia / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Credit and Collections Analyst. The role involves managing customer credit limits, resolving outstanding receivables, and establishing credit and collections policies. The analyst will oversee collections, credit processes, and financial transactions, ensuring accuracy in customer data and AR balances. They will also engage with customers, sales, and finance to resolve collection issues, and provide operational support for outsourced collections. The ideal candidate should have 5+ years of finance or collections experience, a bachelor's degree in finance, accounting, or business administration, and preferably a CBA/CBF certification. Bilingual (Spanish/English) and Oracle skills are desirable. Equinix is an equal opportunity employer committed to diversity and inclusion.

Senior Product Manager, Platform- Capital One Software

Company: Capital One

Location: McLean, VA / Remote

Posted Jan 23, 2025

Capital One Software is seeking a Senior Product Manager to contribute to and deliver strategic agenda for core Platform products. The role involves driving product vision into development teams, translating vision into delivery objectives, and providing customer-informed guidance. The ideal candidate should have a strong technical background, be curious, and stay updated with emerging trends. They should also have experience in Agile product management and understanding of iterative software delivery.

Senior Customer Success Manager

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Customer Success Manager. This role involves working closely with customers to understand their unique challenges, customizing Samsara for their needs, and becoming their long-term partner. The ideal candidate should have 2-5 years of experience in Customer Success, account management, or consulting, preferably with SaaS experience. They should be solutions-oriented, passionate, and thrive in a fast-paced environment. The role offers the opportunity to impact industries that run our world, with a focus on safety, efficiency, and sustainability. Samsara values diversity and offers a competitive total compensation package along with flexible working options.

Director, Data Science, Earnix Design

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual's Insights & Solutions group is seeking an Assistant Director or Director, Data Science to lead the design and build of major pricing and underwriting programs in Earnix. The role involves leading a team to build pricing and underwriting programs, creating and maintaining rigorous data models, facilitating design of Rate Order Calculations, and coordinating with tech and data solutions teams. The ideal candidate should have a strong understanding of rating algorithm structures, broad knowledge of predictive analytic techniques, and advanced knowledge of predictive toolset. Liberty Mutual fosters a diverse, equitable, and inclusive workplace, offering comprehensive benefits and continuous learning opportunities.

Principal Customer Success Manager

Company: Autodesk

Location: Stockholm, Sweden / Remote

Posted Jan 23, 2025

Autodesk is seeking a Customer Success Manager (CSM) to drive customer value realization from Enterprise Business Agreements. The CSM will lead post-sale account management, program execution, and ensure great customer experience. Key responsibilities include accelerating solution adoption, establishing success criteria, developing strategic roadmaps, and collaborating with internal experts. The ideal candidate will have deep customer-facing experience, strong empathy, passion for revenue growth, and excellent communication skills. Autodesk values a culture of belonging and offers competitive compensation packages.

Product Manager - Conversion ML

Company: Liftoff

Location: Redwood City, CA / Remote

Posted Jan 23, 2025

Licensed Sales Representative - National General

Company: Allstate

Location: Remote

Posted Jan 23, 2025

National General Insurance, a part of The Allstate Corporation, offers a unique opportunity for Insurance Sales Agents. This role involves using cutting-edge technology to provide quotes and sell policies across multiple insurance lines and carriers. The agent is responsible for providing excellent client service, identifying customer needs, and meeting them using sales tools and techniques. Key performance indicators include sales, productivity, and quality requirements. The company offers career paths with increasing base pay and incentive pay. Unlicensed candidates can join with paid licensing training and a $700 bonus for having Property & Casualty and/or general lines licensure. The first-year earning potential is $45k to $55k, increasing to $65k to $70k in the second year, and $80k to $100k+ in the third to fourth years. The role offers a flexible work environment, comprehensive benefits, and entrepreneurial culture. No insurance license? No problem! The company provides training and testing. Minimum skills include a high school diploma, Property & Casualty License (preferred but not required in certain states), and strong sales skills.

Staff Applied Scientist

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Staff Applied Scientist for a remote role in the US or Canada, excluding the San Francisco Bay Area and NYC Metro Area. The role involves leading design and implementation of critical AI product initiatives, working with petabyte-scale data, and partnering across business units. The ideal candidate should have a Masters or PhD in Computer Science, 5+ years of experience as a Scientist or Machine Learning Engineer, and proficiency in Python and Spark. Samsara offers competitive compensation, benefits, and a flexible working model.

Senior Manager, Strategy & BizOps

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

Atlassian, a distributed-first company, is seeking a Senior Manager of Strategy and Business Operations. The role involves driving ITSM strategy and projects, supporting leaders in decision-making, and contributing to executive-level discussions. The ideal candidate should be a self-starter, analytical, and comfortable with ambiguity. Atlassian offers a variety of perks and benefits, and values diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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