Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior iOS Software Engineer, Media Foundation

Company: Reddit

Location: Remote

Posted Jan 23, 2025

Reddit, a vast community platform with over 97M daily active users, seeks a skilled iOS engineer to enhance its media capabilities. The role involves working cross-functionally, contributing to the full development cycle, and setting technical standards. The ideal candidate should have at least 3+ years of experience in developing iOS applications, proficiency in Swift, and knowledge of media frameworks like AVFoundation, Core Media, and Core Video. Familiarity with streaming protocols and video encoding standards is a plus. Reddit offers comprehensive benefits including healthcare, 401k matching, and flexible vacation.

Staff Machine Learning Engineer - BitsAI

Company: Datadog

Location: Paris, France / Remote

Posted Jan 23, 2025

Datadog is seeking a Staff MLE to lead the development of AI-assisted agents for solving operational and security problems. The role involves leveraging existing LLMs to build agentic systems that assist users in resolving common security issues, potentially replacing the need for a Security Engineer. The successful candidate will work across science and engineering teams, driving AI/ML strategy, enhancing ML competence, and mentoring others. Datadog values a hybrid workplace culture that fosters collaboration and creativity.

Senior Product Security Engineer

Company: Headway

Location: Remote

Posted Jan 23, 2025

Headway, a mental healthcare company founded in 2019, is seeking an early member for its Trust team. The role involves partnering with product and engineering teams to ensure secure design and development of new features, enhancing automated tooling for scalable product security, and assisting in ongoing security operations. The ideal candidate has 5+ years of security or software engineering experience, strong cross-functional skills, technical depth, and a mission-driven attitude. Headway offers a competitive salary, comprehensive benefits, and a commitment to diversity and inclusion.

Director, HR Service Center Leader

Company: Kyndryl

Location: Budapest, Hungary / Remote

Posted Jan 23, 2025

Kyndryl is seeking an experienced HR Shared Service Center Leader to oversee day-to-day operations, develop HR strategies, and ensure compliance with company policies. The role involves managing HR service delivery processes, driving transformation, and providing coaching to team members. The ideal candidate will have a growth mindset, customer focus, and strong interpersonal skills. Kyndryl offers a competitive salary, professional growth opportunities, and a dynamic work environment.

SAP Authorization and Security Consultant

Company: Kyndryl

Location: Sofia, Bulgaria / Remote

Posted Jan 23, 2025

Account Executive

Company: GANNETT

Location: Lancaster, PA / Remote

Posted Jan 23, 2025

Technology Consultant - SecOps

Company: ServiceNow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader founded in 2004, is seeking a Customer Outcomes Senior Technical Consultant. The role involves configuring the ServiceNow Platform to achieve customer outcomes, designing and delivering solutions, and providing oversight of code development. The ideal candidate should have 8+ years of professional services experience, industry domain expertise, and ServiceNow certifications. The company values inclusivity and diversity, offering flexible work arrangements. The position is part of a company that is transforming how we work with AI-enhanced technology.

Senior Quality Engineer, Embedded Software

Company: Samsara Inc.

Location: Remote

Posted Jan 23, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Firmware Quality Engineer for their Vehicle Gateway products. The role involves advocating for quality in a tight-knit team, partnering with various departments to define quality goals, and ensuring high-quality releases. The ideal candidate should have a technical background, preferably in Electrical or Computer Engineering, and at least 4 years of experience in quality engineering. Proficiency in embedded systems testing, automotive and IoT, and scripting languages like Python, SQL, and CAPL is preferred. Samsara offers competitive compensation, benefits, and a flexible working model. The company is committed to diversity and inclusion.

Licensed Client Solutions Specialist - Advanced Services - PNC Investments

Company: PNC

Location: Remote

Posted Jan 23, 2025

PNC is seeking a Licensed individual to provide sales, service, and execution support for new and ongoing client relationships within the Internal Services Group (ISG) of the PNC Investment Center. The role involves gathering required documentation, preparing and verifying documents, and ensuring compliance with standard regulations. The candidate will act as a point of contact for clients and service partners, handling complex client implementation and servicing issues. They will also initiate, update, and verify client details in relevant systems, and provide reports as needed. The position requires skills in account management, client counseling, and sales operations, with a preference for competitive advantages, go-to-market strategies, influencing skills, negotiation, relationship building, and problem management. PNC offers comprehensive benefits including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, and more.

Microsoft Senior Implementation Analyst(Hybrid) - SP or RJ

Company: Equinix, Inc

Location: São Paulo, Brazil / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Senior Implementation Analyst with expertise in Microsoft technologies. The role involves implementing and configuring Microsoft services, leading technical implementations, and collaborating with clients. The ideal candidate should have experience in IT implementation, particularly with complex Microsoft-based projects in data centers or enterprise environments. They should be proficient in Active Directory, DNS, DHCP, Group Policy, SQL Server, Hyper-V, and IIS. Advanced English skills are mandatory, with basic to intermediate Spanish being a plus. Equinix is committed to diversity and equal employment opportunities.

Client Account Manager, Large Customer Sales (Telco)

Company: Reddit

Location: Remote

Posted Jan 23, 2025

Reddit is seeking a Senior Client Account Manager for the Telco vertical. The role involves collaborating with Client Partners to meet and exceed client marketing goals, managing relationships with advertising partners, leading campaign launches, and providing insightful optimization recommendations. The ideal candidate should have 7-12 years of experience in advertising sales and account management, a strong understanding of the customer marketing funnel, and expertise in performance/direct response campaigns. Benefits include comprehensive healthcare, 401k matching, workspace benefits, and flexible vacation. The base pay range is $135,120—$189,200 USD.

Senior Account Manager - Federal - REMOTE

Company: Ansys

Location: Roanoke, VA / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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