Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Staff Software Engineer (Online Infrastructure)

Company: Affirm

Location: Remote

Posted Jan 23, 2025

Affirm, a company reinventing credit, is seeking a seasoned software engineer with 10+ years of experience to lead technical decisions and projects within the Online Infrastructure team. The role involves shaping Affirm's strategy for managing and serving computing workloads, collaborating with cross-functional teams, and designing scalable systems. The ideal candidate should be proficient in Kubernetes, cloud-native technologies, and modern software delivery methods, with experience in Python, Go, C++, or JVM-based languages. Affirm offers competitive compensation, flexible benefits, and a remote-first culture.

Managed Services - Value Realization Office - Sr. Associate

Company: PwC

Location: Remote

Posted Jan 23, 2025

PwC is seeking an experienced Senior Associate for its Value Realization Office (VRO) team. The role involves driving adoption of best-in-class practices, collaborating with sales leadership, analyzing processes, defining customer strategies, and scaling VRO practices. The ideal candidate should possess competencies in value selling, strategy consulting, and digital transformation. They will work closely with global businesses, influencing decision-makers, and crafting presentations to drive results with digital capabilities. The job requires a Bachelor's degree and at least 5 years of experience. PwC offers a competitive salary range of $58,000 - $161,000, plus potential annual discretionary bonuses, along with a comprehensive benefits package.

Select Account Executive-West

Company: Smartsheet

Location: Bellevue, WA / Remote

Posted Jan 23, 2025

Smartsheet, a tech company, is seeking an Account Executive for its Large Enterprise team. The role involves exceeding sales quotas, managing a large number of early-stage accounts, and developing new business opportunities. The ideal candidate should have enterprise sales success, experience selling enterprise software, and proven new business selling skills. Smartsheet offers competitive benefits including HSA, 401k match, flexible time away, and opportunities for professional growth.

Senior Software Engineer (PaaS Insights)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

DigitalOcean is seeking a Senior Engineer to join their Insights Team, responsible for building and operating a cloud-scale distributed time-series database for customer observability. The role involves contributing to the technical direction, collaborating with other engineers, and working with open-source software like Prometheus, Thanos, and Grafana. The ideal candidate should have experience in Go, configuration/infrastructure management, and SRE principles. DigitalOcean offers a competitive salary, benefits, and opportunities for career development and growth.

Oracle HCM Cloud - Manager

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 23, 2025

PwC is offering a Manager position in their Oracle Human Capital team, providing opportunities to help organizations use enterprise technology to achieve digital goals. The role involves implementing and modernizing HR processes, driving innovation, and leading teams. Key responsibilities include developing new skills, resolving issues, coaching team members, analyzing complex ideas, and upholding the firm's code of ethics. Preferred qualifications include extensive knowledge in Oracle applications, functional configuration, and technical development. The salary range is $100,000 - $232,000.

Money Laundering Reporting Officer

Company: Coinbase

Location: Rio de Janeiro, Brazil / Remote

Posted Jan 23, 2025

Software Engineer (Remote Eligible in UK)

Company: Smartsheet

Location: Remote

Posted Jan 23, 2025

Smartsheet, a global leader in Collaborative Work Management with a market cap of $10bn, is expanding its EMEA region and seeks Software Engineers with diverse specialisms. The role involves contributing to the entire development life cycle, participating in system architecture discussions, and maintaining/developing APIs. The company offers a range of benefits including employer-paid medical and dental, pension contributions, flexible time off, and opportunities for professional growth. Smartsheet values inclusivity and diversity, encouraging applicants from all backgrounds.

Customer Success Engineer, WordPress VIP

Company: Automattic

Location: Remote

Posted Jan 23, 2025

WordPress VIP, the enterprise division of Automattic, is seeking a Customer Success Engineer. The role involves providing technical support, architectural consulting, and promoting platform knowledge to customers like Meta, CNN, and Salesforce. The ideal candidate is an engineer with a background in full-stack or enterprise/media, proficient in modern PHP and JavaScript. They should have excellent communication skills, a willingness to learn new technologies, and a passion for problem-solving. The role requires 24/7 support and is based remotely. Automattic, the company behind WordPress.com and WooCommerce, values diversity, equity, and inclusion, and offers a competitive salary range of $70,000-$170,000 USD.

Solution Engineer

Company: Arcadia

Location: Remote

Posted Jan 23, 2025

Arcadia is a healthcare data and analytics platform that aims to transform diverse data into a unified fabric for health. The Solution Engineer role is crucial in bridging the gap between client needs and Arcadia's innovative solutions, showcasing the platform's impact, and driving strategic growth. The role involves client engagement, sales support, demonstration and presentation development, collaboration and process optimization, marketing and networking, and market awareness and strategic consultation. The ideal candidate should have a minimum of 5 years of experience in a client-facing role within the healthcare sector, strong understanding of healthcare dynamics, excellent presentation skills, and creative problem-solving abilities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages