Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Principal Program Manager, TA Enablement

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Atlassian offers flexible work options, including remote work, and is hiring an experienced TA Program Manager. The ideal candidate will drive top-of-funnel initiatives, enhance ATS and CRM usage, and manage vendor relationships. The role requires 7+ years in TA/HR/People Enablement, experience with TA tools, and a proven track record in leading operational projects. Atlassian values diversity and offers comprehensive perks and benefits.

Principal Software Engineer

Company: Cars.com

Location: Remote

Posted Jan 23, 2025

Cars Commerce is a leading company in the automotive industry, offering a range of solutions to optimize online presence, increase sales, and improve customer experiences. They are seeking a Principal Experience Engineer with extensive software engineering experience to architect and evangelize their Dealer Inspire product. The role involves high agency, autonomy, and collaboration with cross-functional teams. The successful candidate will drive software architecture patterns, coach teams, and ensure adherence to best practices. They will also be responsible for technical and organizational leadership, mentoring, and creating training programs.

Compliance Technology KYC Data Analyst

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking a tech-savvy individual with strong data analytics and SQL skills for a role in their Compliance Technology Team. The ideal candidate should have experience in AML/KYC Customer Risk Scoring models, transaction monitoring, and KYC technologies. They will be responsible for building and enhancing risk scoring models, collaborating with product and engineering teams, and writing clear documentation. Coinbase offers a fast-paced, dynamic environment with opportunities for growth and innovation in the crypto space.

Energy Security Subject Matter Expert (ES SME)

Company: Bixal

Location: Remote

Posted Jan 23, 2025

Bixal, a consulting firm based in Fairfax, VA, is seeking a Subject Matter Expert (SME) to lead an evaluation of USAID's Energy Security program in Laos. The SME will work with a broader consultancy team to assess the program's effectiveness, provide actionable insights, and suggest improvements. The role requires extensive knowledge of the energy sector in Laos and the ASEAN region, experience in energy security programs, and strong communication and writing skills. The SME will contribute to various deliverables, including a project timeline, inception report, data collection tools, and a final evaluation report.

Mid-Market Sales Engineer, UKI

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

Abnormal Security is hiring a Mid-Market Sales Engineer to serve as the technical sales lead throughout the pre-sales cycle. The role involves conducting product demos, co-leading customer relationships with Mid-Market Account Executives, and driving successful outcomes for Proof of Value programs. The ideal candidate should have 3+ years of sales engineering experience, strong technical presentation skills, and the ability to uncover customer pain points and architect solutions. A technical background in messaging and Internet security principles is preferred.

Lead, Customer Enterprise Architect

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 23, 2025

Associate Manager, Tax Operations

Company: Coinbase

Location: Remote

Posted Jan 23, 2025

Coinbase is seeking an Associate Manager, Tax Operations to join their dynamic tax team. The role involves assisting with tax controllership and compliance processes, focusing on tax provisioning and financial reporting. The ideal candidate should be a CPA with 5+ years of relevant tax experience, strong analytical skills, and excellent communication abilities. They will work closely with various departments, contribute to tax innovation in the crypto space, and maintain compliance with internal controls and policies.

Sr. Vice President of GTM Operations (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a seasoned SVP of GTM Operations. The role involves optimizing and scaling go-to-market operations, developing revenue strategies, defining business value propositions, managing proposals, enabling revenue growth, leveraging data-driven insights, and leading cross-functional collaboration. The ideal candidate should have 15+ years of experience in revenue operations, strong leadership skills, and a deep understanding of SaaS or cloud-based business models. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages