Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Equipment Service Technician - Lowell, MA

Company: Henry Schein

Location: Remote

Posted Jan 23, 2025

The job overview describes a position for an Equipment Service Technician (EST) near Lowell, MA. The role involves providing repair and installation services for dental equipment, with a focus on excellent customer service. Key responsibilities include diagnosing technical problems, maintaining inventory, producing detailed service reports, and complying with OSHA regulations. The ideal candidate should have 3-5 years of dental industry experience, intermediate troubleshooting skills, and the ability to work independently. Preferred qualifications include 3 Level 1 Certifications, proven ability to administer tasks accurately, and intermediate computer skills. The role requires substantial physical effort, including lifting and climbing ladders.

Project Manager II - Treasury Management Implementations

Company: PNC

Location: Remote

Posted Jan 23, 2025

PNC is seeking a Project Manager II for their Treasury Management Implementations organization. The role involves managing multiple SaaS projects simultaneously, leading an internal team, and maintaining project documentation. The ideal candidate should be organized, have strong issue-resolution and communication skills, and be able to predict and anticipate issues. This is a remote position with a base salary ranging from $45,000 to $119,600. PNC offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Cobalt Core Pentester - US Remote-Only

Company: Cobalt

Location: Remote

Posted Jan 23, 2025

The Cobalt Core is a community of experienced security pentesters who are passionate about their work and strive for quality. They are looking for mid-level pentesters with at least 3 years of experience, a professional demeanor, and strong work ethic. The role involves manual penetration testing of various applications and networks, documenting results, and collaborating with clients. Benefits include working with skilled researchers, flexible hours, and professional development. The application process is selective, involving a chat with a Cobalt representative, a technical skills assessment, background check, and ID verification.

Senior QA Engineer

Company: Bluecore

Location: Remote

Posted Jan 23, 2025

Digital Sales Executive (9819)

Company: Coupa

Location: São Paulo, Brazil / Remote

Posted Jan 23, 2025

Implementation Manager, Enterprise, General Contractors

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking an Implementation Manager to establish and maintain long-term partnerships with strategic Enterprise customers. The role involves onboarding, training, and increasing product adoption, while collaborating with various teams. The ideal candidate should be innovative, persuasive, creative, and results-oriented, with a strong understanding of client businesses. They should have 5+ years of experience managing implementations, preferably in the construction or financial SaaS industry. The role offers opportunities for mentoring, cross-departmental collaboration, and immersion in Procore's product offerings. Procore provides competitive benefits, including health care plans, unlimited vacation, and an employee stock purchase plan.

Demand Generation Manager

Company: EVERFI

Location: Remote

Posted Jan 23, 2025

Funding Specialist

Company: LendingHome

Location: Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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