Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Reg Affairs Manager - Global CTAs (ATMP/GMO)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Regulatory Affairs Manager to join their global team. The role involves leading global regulatory submissions, providing regulatory strategy advice, and managing project budgeting. The ideal candidate should have a Bachelor's or advanced degree, at least 5 years of experience, and excellent communication and interpersonal skills. The company offers a competitive salary, extensive benefits, and a flexible working culture. The mission is to make the world healthier, cleaner, and safer.

Account Executive - Retail / Consumer / Logistics

Company: Celonis

Location: Remote

Posted Jan 23, 2025

Celonis, a global leader in Process Mining technology, is seeking an Account Executive - New Business to drive new logo wins in the large and enterprise level business sector. The role involves hunting down new business opportunities, managing sales cycles, engaging with C-level executives, and delivering best-in-class pitches. Successful SaaS sales experience, strong business acumen, and industry understanding are required. Celonis offers growth opportunities, competitive compensation, well-being support, and a diverse global team.

Sr. Media Relations Strategy Manager (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity since 2011, seeks a Sr. Media Relations Strategy Manager. The role involves shaping and executing media strategy, driving impactful storytelling, and strengthening brand leadership. The ideal candidate is a seasoned media relations expert with strong writing skills, crisis management experience, and a deep understanding of the media landscape. They will develop proactive media relations strategies, cultivate relationships with top-tier journalists, and manage high-profile campaigns. CrowdStrike offers a remote-friendly culture, competitive compensation, and comprehensive wellness programs.

Suitability Principal - Elite Services

Company: MassMutual

Location: Springfield, MA / Remote

Posted Jan 23, 2025

The job posting is for a Suitability Principal role within MassMutual's MML Investors Services (MMLIS) Elite Services Team. The role involves conducting back-office reviews, firm-acceptance of new and existing business, and suitability reviews for accounts clearing through National Financial Services (NFS). Key responsibilities include reviewing trading activity, determining root causes of issues, and providing solutions independently. The ideal candidate should have 4+ years of MMLIS experience, strong communication skills, and a high degree of ownership. MassMutual values inclusivity, leadership, resilience, and self-awareness. The role offers a hybrid schedule, remote work options, and opportunities for professional growth.

Senior Transformer Engineer

Company: Hitachi Energy

Location: Remote

Posted Jan 23, 2025

Hitachi Energy is seeking an Electrical Engineer for its Transformer Services US engineering team. The role involves providing technical field support related to repairs, retrofits, oil processing, and completing various engineering studies. The engineer will be the go-to person for technical inquiries, create test trip packs, and provide 24/7 support to field crews. They will also be responsible for creating and documenting processes and procedures, and participating in root cause analysis studies. The ideal candidate should have a bachelor's degree in engineering with five or more years of experience, or equivalent transformer experience, and knowledge of industry standards and transformer construction.

Manager, Customer Reconciliation Team

Company: Equinix, Inc

Location: Warsaw, Poland / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Manager for the APAC Data Reconciliation Team. This hybrid role, based in Warsaw or London, involves leading a team, managing stakeholders, overseeing projects, and ensuring compliance with standards. The ideal candidate should have proven leadership experience, technical knowledge, and strong analytical skills. Equinix is committed to diversity and equal employment opportunities.

Infrastructure Specialist

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are committed to creating a more equitable, inclusive world. The Infrastructure Specialist role involves contributing to current projects, analyzing problems, offering solutions, and long-range strategic planning of IT infrastructure. This role requires deep expertise in specific technology domains, enterprise IT application experience, and hands-on experience in areas like software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domain. The role offers opportunities for growth, certification, and qualifications, with many Infrastructure Specialists advancing to become Architects or Distinguished Engineers. Kyndryl values diversity and inclusivity, providing a supportive environment for employees to bring their whole selves to work.

Senior Engineering Manager, Release Engineering (Remote within Ireland)

Company: HubSpot

Location: Remote

Posted Jan 23, 2025

HubSpot, a leading CRM platform, is seeking an experienced engineering leader for its Release Engineering group. The role involves managing 6-7 small teams, optimizing and accelerating release engineering, and maintaining high standards for monitoring and incident management. The ideal candidate should prefer problem-solving with technology, have a proven ability to solve complex technical problems, and demonstrate pragmatic decision-making. HubSpot values a culture of flexibility and connection, with a strong commitment to diversity and inclusion. The company was named the #2 Best Place to Work on Glassdoor in 2022.

Manager, SaaS Sales Representative - Capital One Software (Remote)

Company: Capital One

Location: McLean, VA / Remote

Posted Jan 23, 2025

Capital One Software, a pioneer in cloud and data management, is seeking a talented Software Sales Professional to join their Business Development Team. The role involves leveraging customer and competitor insights to develop compelling sales materials, identifying and solving business development impediments, and utilizing various communication channels to prospect and present to potential clients. The ideal candidate will have at least 2 years of sales experience, preferably in B2B or Enterprise SaaS, and CRM usage. They will also be expected to provide consulting to internal teams, conduct consumer research, and manage sales activities in a CRM system. The role is remote and offers a salary range of $120,000 - $120,000.

Privacy and Regulatory Counsel

Company: Headway

Location: Remote

Posted Jan 23, 2025

Headway, a mental healthcare company founded in 2019, aims to revolutionize the mental health system by making therapy accessible to all. With over 45,000 providers across 50 states and serving over 1 million patients, Headway is backed by significant funding. The company is seeking a Privacy and Regulatory Counsel with 5+ years of legal experience, preferably in healthcare or tech, to ensure compliance and quality. The role involves advising on privacy, security, anti-fraud, open-source software, and more. The position offers competitive compensation, benefits, and opportunities for growth.

NP/PA - Oscar Primary Care (Bilingual)

Company: Oscar Health

Location: Abilene, TX / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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