Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Software Engineer II

Company: Smartsheet

Location: Bellevue, WA / Remote

Posted Jan 23, 2025

Smartsheet, a tech company, is seeking a software developer with 2+ years of experience in full stack technologies like Java, React, or TypeScript. The role involves building scalable front and back-end services, solving distributed systems problems, and working with modern cloud infrastructure (AWS, Kubernetes). The successful candidate will also participate in code reviews, mentor junior engineers, and collaborate with product management. Smartsheet offers competitive benefits including HSA, 401k match, flexible time off, and opportunities for professional growth. The company values diversity and inclusivity, encouraging applicants from all backgrounds.

Tax Senior Associate - Global Mobility

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 23, 2025

At PwC, tax services professionals advise clients on tax planning, compliance, and strategy, navigating complex regulations. They focus on client relationships, technical expertise, and personal brand growth. As a Senior Associate, responsibilities include coordinating foreign tax returns, interpreting treaties, and mentoring juniors. Required qualifications are a Bachelor's Degree and 2 years of experience. A Master's in Accounting/Finance is preferred.

Project Manager

Company: Hitachi Energy

Location: Remote

Posted Jan 23, 2025

Security Engineer - Surface Coverage, Detection Engineering

Company: Meta

Location: Remote

Posted Jan 23, 2025

Meta is seeking a Security Engineer with extensive experience in threat modeling, TTP identification, and detection engineering. The role involves working with various teams to secure Meta's surfaces, including WhatsApp, Instagram, and Horizon Worlds. The engineer will collaborate with Software Engineers, Offensive Security Engineers, Product Managers, and Data Scientists/Engineers. Key responsibilities include influencing organizational vision, leading technical design, and mentoring the team. The ideal candidate should have 12+ years of experience in software or security engineering, a BS in Computer Science, and knowledge of Windows, MacOS, and Linux operating systems.

Area Business Manager, Albuquerque, NM

Company: Blueprint Medicines

Location: Albuquerque, NM / Remote

Posted Jan 23, 2025

Senior Solutions Architect II (Kubernetes Migrations Specialist)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

DigitalOcean is seeking a Senior Solutions Architect II specializing in Kubernetes Migration. The role involves leading complex migration projects, designing robust migration strategies, and implementing Kubernetes architectures. The ideal candidate should have extensive experience in cloud infrastructure, Kubernetes, and migration projects, along with strong communication skills. DigitalOcean offers career development, competitive benefits, and a focus on diversity and inclusion.

Commercial Account Executive - India North (New Delhi)

Company: GitLab

Location: Remote

Posted Jan 23, 2025

GitLab, an open core software company, is seeking a Mid-Market Account Executive for its Delhi-based remote position. The role involves acting as the primary point of contact for North India prospects, contributing to root cause analyses, and documenting sales processes. The ideal candidate should have 5+ years of mid-market sales experience, a strong understanding of GitLab and open-source software, and excellent communication and negotiation skills. GitLab values transparency, sharing, efficiency, and collaboration, offering flexible work hours and the opportunity to work on a product used by many. The company is committed to diversity and equality, with a focus on results rather than long hours.

Senior Security GRC Engineer

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Staff Product Manager, Reddit Profiles

Company: Reddit

Location: Remote

Posted Jan 23, 2025

Reddit Pro team is seeking a Staff Product Manager for Reddit Profiles. The role involves redefining user presence on Reddit, creating a holistic strategy for self-expression, storytelling, and reputation-building. The manager will lead development of tools for customizing profiles, collaborate with the Reddit Pro team to support businesses, and prioritize user safety and privacy. Qualifications include 8+ years of Product Management experience, proven track record in building product vision, and strong analytical skills. Benefits include comprehensive healthcare, 401k matching, and flexible vacation.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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