Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Named Regional Sales Manager - SoCal

Company: ExtraHop

Location: Remote

Posted Jan 23, 2025

ExtraHop is a leading cybersecurity company offering a network detection and response (NDR) product that provides real-time threat detection and proactive security. They are seeking a sales professional with a strong track record in technology sales, particularly in cybersecurity or complex SaaS solutions. The role involves increasing revenue in assigned regions, identifying prospects, and presenting ExtraHop products to customers. The company offers competitive compensation, strong commission plans, and the opportunity to work with a team of smart, hardworking individuals. ExtraHop is recognized for its innovation and commitment to building a world-class team, with numerous awards and accolades. The company values diversity and inclusion, and offers a range of benefits including health, dental, vision, flexible PTO, and more.

Sales Account Orchestrator - Automotive & Transportation- MI, USA

Company: Siemens Digital Industries Software

Location: Detroit, MI / Remote

Posted Jan 23, 2025

Siemens Digital Industries Software is a leading provider of solutions for product design, simulation, and manufacturing across various industries. The role involves generating SaaS and Hybrid SaaS revenue, driving business in allocated accounts, and orchestrating multi-disciplined teams. Key responsibilities include understanding market challenges, mapping key decision-makers, and adapting sales value positioning for different industries. The role also involves account planning, team orchestration, prospecting, opportunity management, sales administration, and mentoring junior team members.

Engineer I, Field Service

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The Field Service Engineer (FSE) role involves installing, repairing, and maintaining laboratory instruments in a professional and timely manner. The FSE will work with customers, providing high-quality service and building strong relationships. They will achieve revenue targets, offer service contracts, and collaborate with internal teams to resolve customer issues. The role requires a bachelor's degree in engineering or related field, and 1-3 years of related experience. Frequent travel to customer sites is required, and the FSE must be able to lift 40 lbs. without assistance and work with hazardous materials.

Biostatistician II- (Labs role) remote within 1-2 hours of Phili, PA!

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific offers a rewarding job opportunity in Biostatistics and Programming. The role involves leading statistical tasks, providing mentorship, and delivering high-quality statistical analyses. The ideal candidate should have a Master's degree in statistics, biostatistics, mathematics, or a related field, along with 2+ years of experience. Proficiency in SAS, R, and JMP is required. The position involves working in an office environment, with tasks including statistical support for experimental design, data analysis, assay validation, and publication. The company values integrity, innovation, intensity, and involvement, and is committed to enabling customers to make the world healthier, cleaner, and safer.

Named Regional Sales Manager - Texas

Company: ExtraHop

Location: Remote

Posted Jan 23, 2025

ExtraHop is a leading cybersecurity company offering a network detection and response (NDR) product that provides real-time threat detection and proactive security. They are seeking a sales professional with a strong track record in technology sales, particularly in cybersecurity or complex SaaS solutions. The role involves increasing revenue in assigned regions, identifying prospects, and presenting ExtraHop products to customers. The company offers competitive compensation, strong commission plans, and the opportunity to work with a team of smart, hardworking individuals. ExtraHop is recognized for its innovation and commitment to building a world-class team, with numerous awards and accolades. The company values diversity and inclusion, and offers a range of benefits including health, dental, vision, flexible PTO, and more.

Market Development Manager, Clean Energy

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Market Development Manager for the clean energy sector, focusing on battery, solar cell, and hydrogen segments. The role involves overseeing market development activities, defining strategies for key opinion leader development, gathering customer feedback for product development, and leading clean energy events. The ideal candidate should have a Bachelor's degree, 3-5 years of experience in clean energy or electron microscope/XPS segments, and strong interpersonal and presentation skills. The position offers competitive remuneration, healthcare benefits, and opportunities for career growth within an innovative organization.

Commercial Account Representative

Company: Illumio

Location: Columbus, OH / Remote

Posted Jan 23, 2025

Oversight (Sr) Director - Managed Access Programs

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team - Managed Access for the EMEA region. The role is remote-based and requires recent experience in full-service clinical trials, specifically in Access Solutions. The successful candidate will be accountable for strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. Key skills include comprehensive therapeutic area knowledge, cross-functional project management, excellent communication, leadership, and financial acumen. The company values employee health and wellbeing, promoting a balanced environment for thriving.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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