Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Sr. Sales Engineer

Company: Illumio

Location: Reedley, CA / Remote

Posted Jan 23, 2025

Illumio, a market leader in Zero Trust segmentation, is seeking a Sales Engineer for a 100% remote position in the west U.S. The role involves developing customer relationships, presenting solutions, and driving deal progression. The ideal candidate should have 5+ years of industry experience, knowledge in cloud migration strategies, and strong presentation skills. Illumio's solutions protect critical applications and digital assets, reducing risk for major organizations. The company values diversity and offers competitive compensation and benefits.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Frimley, United Kingdom / Remote

Posted Jan 23, 2025

Siemens Digital Industries Software is seeking a Support Account Manager to ensure an exceptional customer experience. The role involves engaging with major accounts, understanding their business and technical drivers, and architecting appropriate solutions. The manager will act as a single point of contact for support activities, oversee technical resources, and manage escalations. Qualifications include technical consulting experience, IT project management, and knowledge of Siemens software products. Excellent communication skills and the ability to manage multiple priorities are required. Siemens offers a comprehensive reward package and values diversity.

Advisory Solution Consultant - Commercial

Company: ServiceNow

Location: Jersey City, NJ / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales solution consulting or sales engineering experience. The role involves guiding revenue for a product, leading discovery workshops, providing product demonstrations, and collaborating with product management, product marketing, partners, and professional services. The company offers a competitive base pay, equity, variable/incentive compensation, and benefits. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Senior Corporate Counsel, Employment Counsel - "Global life-science Leader"

Company: Labcorp

Location: Remote

Posted Jan 23, 2025

Labcorp, a global leader in life sciences, is seeking an employment law specialist to provide legal advice and counsel to its UK, EU, and Asia Pac operations. The Employment Counsel will advise on a wide range of employment law issues, review and draft employment-related documentation, and provide legal advice on potential litigation and legal risks. The ideal candidate should be a qualified solicitor/barrister with 4+ years post-qualification experience, excellent communication and drafting skills, strong analytical abilities, and a proactive approach. The position is based in Harrogate, UK, with flexible scheduling and remote working options. Labcorp offers a positive work environment with a focus on work-life balance, training, and development, and is committed to diversity and inclusion.

Principal Data Platform Software Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 23, 2025

Atlassian is seeking a Principal Data Platform Engineer with extensive experience in big data systems and software engineering. The role involves designing, developing, and maintaining innovative data platforms, collaborating with cross-functional teams, and driving operational excellence. The ideal candidate should have a PhD, Bachelor's, or Master's degree in Computer Science or equivalent, with 10+ years of experience in Data/Software Engineering. Familiarity with AWS services, cloud architecture patterns, and machine learning is beneficial. Atlassian offers a variety of perks and benefits, and values diversity and inclusion.

Sr. Value Strategist

Company: Smartsheet

Location: Remote

Posted Jan 23, 2025

Solution Sales Executive

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company's intelligent cloud-based platform connects people, systems, and processes for smarter, faster work. The Solution Sales Manager role involves overseeing market success of ServiceNow's Employee Workflow products, supporting strategy and solution wins, and coaching team members. Qualifications include 5+ years of experience in specialty solutions, understanding of business sales processes, and location in Dallas or Austin. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

FP&A Intern

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking an FP&A Intern. The role involves assisting with financial analysis, forecasting/budgeting, operational/metric analysis, business partnering, and ad hoc reporting. Key responsibilities include supporting Tax, Rent and CAM quarterly forecast and monthly expenses tracking, M&A business partnering, and utilizing Hyperion tool for financial data entry and KPI retrieval. The ideal candidate should be proficient in Microsoft Excel, have a basic understanding of accounting principles, strong communication skills, and be detail-oriented. Equinix is committed to diversity and equal employment opportunities.

Lead Integration Engineer/ Associate Architect

Company: Coupa

Location: Pune, India / Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers an innovative AI solution driven by trillions of dollars of global spend data. The company values collaboration and has a global impact, empowering employees to make profitable business decisions. The role involves leading integration solutions, partnering with the business, and working with various tools and databases. Candidates should have extensive experience in integration, automation, and programming.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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