Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Technical Lead Software Development Engineer, Android

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Software Engineer - Mobile Platform

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a remote software engineer for their Mobile Platform team. The role involves proposing, designing, and implementing shared components/frameworks for mobile applications, mentoring other teams, and ensuring a top-quality developer experience. The ideal candidate should have 2+ years of industry experience in software development, proficiency in React Native, Typescript, Redux, and Golang, and a growth mindset. Samsara offers competitive compensation, benefits, and a flexible working model. The company is committed to diversity and inclusion.

Senior Field Event Marketing Manager - Public Sector - (Chicago, IL)

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced marketing professional for a top-notch team. The role involves planning, executing, and measuring events and programs for the Public Sector business, targeting Education and Government audiences. The ideal candidate should have 8+ years of relevant experience, strong project management skills, and the ability to work cross-functionally. The position offers the opportunity to impact industries crucial to our global economy, with a focus on safety, efficiency, and sustainability. Samsara values career development, encouraging rapid growth in a hyper-growth environment.

Wind Hub Technician -IL3 Hub- Champaign Area, IL

Company: GE Vernova

Location: Peoria, IL / Remote

Posted Jan 22, 2025

The Wind Technician position involves local travel within California Ridge, Fithian IL; Ford Ridge, Sibley IL; Rivian, Normal IL; and Bennington, Minonk IL. The role is critical for maintaining optimal function and output at the wind site, involving daily tasks such as turbine operations, safety checks, quality control, and warranty repairs. The Wind Technician collaborates with site and hub leadership to fulfill contractual obligations, perform maintenance and repairs, troubleshoot complex issues, and document all work. The job requires a high school diploma or equivalent, at least 1 year of experience as a Wind Technician, or completion of a Wind Certificate Program/Associates Degree in Energy. Other requirements include passing a Technical Knowledge Assessment, basic computer skills, a valid driver's license, and the ability to handle repetitive weight and climb towers up to 300 feet daily. Flexibility for rotating shifts and on-call duties is necessary.

Staff Analyst, Security Risk Management

Company: Twilio

Location: Remote

Posted Jan 22, 2025

Twilio is seeking a Staff Analyst, Security Risk for their Security Risk Management program. The role involves leading the daily management of the One Twilio Risk Management program, developing and maintaining risk registers, collaborating with cross-functional teams, reviewing risk mitigation strategies, and preparing regular risk reports for senior leadership. The ideal candidate should have 5+ years of Risk Management experience, particularly in security-centric risk management and compliance frameworks. They should also have a strong background in identifying, analyzing, and quantifying risks, and experience implementing risk frameworks like NIST, COSO, or ISO 31000. Proficiency in technical security and engineering, along with excellent verbal, written, and interpersonal skills, is required. The role is remote and based in Alberta, Ontario or British Columbia, Canada.

Sr. Wind Hub Manager - Oregon - Arlington

Company: GE Vernova

Location: Prineville, OR / Remote

Posted Jan 22, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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