Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Product Manager - Data and Analytics

Company: CCC Intelligent Solutions

Location: Remote

Posted Jan 22, 2025

CCC Intelligent Solutions Inc., a leading cloud platform for the P&C insurance economy, is seeking a Product Manager of Data and Analytics. The role involves leading cross-functional teams, developing new analytical products, and guiding them from inception to launch. Key responsibilities include determining customer/market data and analytic needs, building use cases, partnering with leadership, and collaborating with product marketing, account teams, and customers. The ideal candidate should have a Bachelor's degree in a technical field, 5+ years of Product Management Experience, and 2-3 years of experience in Tableau dashboards, data storytelling, and the insurance industry. CCC offers competitive compensation and benefits, including a 401K match, paid time off, and comprehensive health insurance.

Associate Principal Engineer

Company: Nagarro

Location: Remote

Posted Jan 22, 2025

The company is a global Digital Product Engineering firm with over 19,000 experts across 33 countries. They build products, services, and experiences that inspire, excite, and delight. The company culture is dynamic and non-hierarchical. They are seeking new colleagues for a leadership role in Cloud and Infrastructure Hosting operations. The role involves managing a team, ensuring they are well-equipped and trained, overseeing daily operations, managing outages, ensuring security and compliance, communicating with various teams, and leading process improvement initiatives.

Lead Software Engineer

Company: Cornerstone OnDemand

Location: Hyderabad, India / Remote

Posted Jan 22, 2025

MEP Product Specialist

Company: Microdesk, Inc.

Location: Remote

Posted Jan 22, 2025

Symetri is seeking an enthusiastic MEP Product Specialist to join their team. The role involves product demonstrations, training sessions, gathering feedback, and strategizing with the team for client relationships. The ideal candidate should have a passion for technology, strong product knowledge, and excellent communication skills. They should be able to identify client needs, align solutions, and ensure client satisfaction. Symetri offers competitive salaries, comprehensive benefits, and opportunities for professional growth.

GenAI Architect

Company: ServiceNow

Location: Mumbai, India / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a GenAI Architect to drive customer outcomes and value realization. The role involves hands-on delivery of ServiceNow's GenAI capabilities, technical advisory activities, and collaboration with cross-functional teams. The ideal candidate should have at least 5 years of experience in a technology advisory role, preferably with GenAI solutions, and a proven track record in driving business growth and customer satisfaction with emerging technology solutions.

Head of Total Rewards

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 22, 2025

Front-end engineer | Mid-Senior | AI

Company: Nord Security

Location: Remote

Posted Jan 22, 2025

The Frontend department utilizes modern technologies to develop world-leading cybersecurity products. They are known for writing quality code and driving innovation. The team is currently seeking a proven developer with experience in JavaScript, React or Vue frameworks, and web development testing and performance optimization. The role involves building a framework for fast web pages, creating personalized features, and maintaining a high-quality codebase. The team uses TypeScript, React, GraphQL, and TailWindCSS. The salary range is between 18,000 and 33,400 Eur per month.

Revenue and Technical Accountant

Company: Atlassian

Location: Manila, Philippines / Remote

Posted Jan 22, 2025

Atlassian, a distributed-first company, is seeking a detail-oriented Revenue and Technical Accountant for its Revenue Operations Team. The role involves managing and optimizing revenue processes, ensuring accurate financial reporting, and compliance with accounting standards. The ideal candidate should have 2-3+ years of progressive accounting experience, strong knowledge of GAAP and ASC 606, and proficiency in Excel. Atlassian values world-class talent, superb values, and offers a variety of perks and benefits.

Technology Officer

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a Technology Officer for its Germany team, aiming to build the future global financial system. The role involves supporting strategic initiatives, documenting IT strategies, managing technology incidents, and coordinating operational resilience activities. The ideal candidate should have 5+ years of experience in technology governance, risk, or compliance, and be passionate about crypto and blockchain technology. Fluency in German is required, and prior experience in Financial Services or Fintech is a plus.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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