Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Learning Technology Specialist

Company: Pluralsight

Location: Draper, UT / Remote

Posted Jan 22, 2025

Senior Manager, Enablement

Company: Zillow

Location: Remote

Posted Jan 22, 2025

Fall Actuarial Analyst Co-op (Supporting US team)

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Allstate, a leading home and auto insurer in Canada, is seeking a student pursuing a degree in Actuarial Science, Math, Statistics, or related field. The role is a fully remote co-op opportunity from September to December, focusing on rate reviews, data analysis, and communication with business partners and regulatory authorities. Allstate values its employees, promoting growth, diversity, and work-life balance. The company has been named a Best Employer in Canada for nine consecutive years and is committed to making a positive difference in the community.

Oversight Directors - Cardio/General Medicine (CVGM Team)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Director, Project Management in their Oversight Team for the EMEA region. The role can be fully remote, office, or hybrid. The candidate should have recent experience in full-service clinical trials, specifically in areas such as Cardiovascular, GI, Nephrology, Rare Disease, Diabetes, Obesity, Dyslipidemia Immunology, Dermatology, Woman's Health, Cell & Gene Therapy, CAR-T, Immunology, RA, Biosimilars, and GI (inclusive of UC/CD). The role involves strategic indication or client-specific portfolio management, providing therapeutic expertise in project delivery execution, and driving overall strategy development for proposals. The ideal candidate should possess comprehensive therapeutic area knowledge, excellent communication skills, leadership abilities, and strong financial acumen.

Summer Co-op: Business Insights Analyst- Service

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Allstate is seeking a Business Insights Analyst to join their Customer Insights & Analytics team. The role involves collaborating with service distribution channels, leveraging data and analytics to support strategies for profitable growth. Key responsibilities include redesigning reports into automated, interactive dashboards, providing data support for new business projects, and responding to ad-hoc analytics requests. The ideal candidate should possess strong analytical skills, attention to detail, and proficiency in tools like Power BI, SQL, and Microsoft Suite. Allstate offers a flexible environment that encourages growth and impact, with a focus on inclusivity and diversity.

Arity- Data Scientist Senior Manager - Arity

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Arity, a remote data and analytics company founded by The Allstate Corporation in 2016, is seeking a Sr. Manager for its Core Telematics team. The role involves leading R&D teams in developing advanced driver behavior detection algorithms from smartphone sensor data. The ideal candidate should have a proven track record in machine learning, predictive modeling, and signal processing. Responsibilities include building vision and strategy, leading teams, understanding business problems, and deploying models into production. The compensation for this role ranges from $143,200.00 to $227,050.00 annually.

Director, Product Design, Conversational AI

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking an experienced Enterprise Product Designer to lead a team of designers and managers. The role involves collaborating with product teams to deliver innovative UX, managing a portfolio of products, and overseeing user needs assessment and research. The ideal candidate should have at least 8 years of visual and interaction design experience, expertise in design systems, and proficiency in design tools. They must also have strong communication skills and the ability to work in a fast-paced, agile environment. ServiceNow offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

Biosciences Sales Development Program Representative - West Region

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The Sales Development Program (SDP) in the Biosciences Division (BID) is designed to advance the careers of high-potential individuals with laboratory, sales, and customer-facing experience. The program includes commercial and product training, job shadowing with salespeople and subject matter authorities, and networking opportunities. Candidates should have a Bachelor's in Life Sciences, 3+ years of work experience, and a relevant scientific background. Successful completion of the program prepares individuals for a territory commercial role within the Biosciences commercial organization. Compensation includes an hourly pay range and a comprehensive Total Rewards package.

Lead Data Analyst, Customer Experience (Remote)

Company: Rentokil Terminix

Location: Harrisburg, PA / Remote

Posted Jan 22, 2025

The text describes a job opportunity at Rentokil, a global leader in pest control and related services. The role involves leading the development and maintenance of solutions related to customer experience data, including analytical reporting, business trends, and predictive modeling. The successful candidate will work closely with data architecture teams to ensure data quality and governance. Key responsibilities include data mining, collection, and interpretation, as well as building analytic systems and predictive models. The ideal candidate should have at least seven years of experience in data science, advanced knowledge of statistical and analytical methods, and proficiency in tools like R, Python, SAS, PowerBI, and Tableau. The company offers a comprehensive Total Rewards Program, including professional growth opportunities, health benefits, and a work-life balance.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages