Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Entry Level Sales Intern

Company: Equinix, Inc

Location: Tampa, FL / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, offers an immersive and impactful internship program. The program, designed to kickstart a corporate career, involves working on real business challenges, being mentored by numerous colleagues, and participating in a curated program of workshops and events. Interns will engage with Marketing for Regional Events support, record and document activities in Salesforce, establish relationships with key stakeholders, and research accounts to identify key personas. The ideal candidate is currently enrolled in an accredited university, available to work full-time during the summer, and possesses excellent communication skills, analytical abilities, and proficiency in Microsoft Office. Equinix is committed to diversity and equal employment opportunities.

Customer Success Manager

Company: Cornerstone OnDemand

Location: Mühlhausen, Germany / Remote

Posted Jan 22, 2025

Senior Solution Sales Executive - IT Workflows (Telco/Media/Tech)

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader founded in 2004, is seeking a Solution Sales Executive for its IT Workflows products. The role involves supporting strategy and solution wins, providing input to account planning, and coaching team members. The ideal candidate should have experience selling into Telco or Media Tech accounts, 7+ years in specialty solutions, and understanding of business sales processes. Travel of 30-50% is required. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Senior Account Executive (Federal)

Company: Equinix, Inc

Location: Herndon, VA / Remote

Posted Jan 22, 2025

Disability Case Manager-Virtual

Company: Alight Solutions LLC

Location: Remote

Posted Jan 22, 2025

Alight is offering a rewarding career opportunity as a Disability Case Manager. The role involves administering and case managing Group Short Term Disability claims, adhering to plan provisions, state and federal guidelines, and established protocols. The CCM will work with other team members within STD, LTD, and Risk Management resources. Responsibilities include proactive outreach, communicating claim status, investigating claim information, and determining disability by comparing functionality with job. Alight provides a comprehensive total rewards package, continuing education, and training, and is committed to diversity, equity, and inclusion.

ASIC Engineer, Power

Company: Meta

Location: Remote

Posted Jan 22, 2025

Meta is seeking ASIC Power Engineers to work on power/performance optimizations for large complex disaggregated ASICs. The role involves working with Architecture and Design teams, defining power specifications, developing power modeling infrastructure, and optimizing designs for low-power. The ideal candidate should have 10+ years of experience in power arch specification, modeling, and design with C++/Python, and knowledge of ASIC design process.

Project Manager | Remote US

Company: Coalfire

Location: Remote

Posted Jan 22, 2025

Coalfire is seeking a Project Manager with at least 3 years of experience in project management, 1 year in a client-facing consulting environment, and 1 year in the cybersecurity industry. The role involves full project life cycle management, working with Cyber Security Services Pen Testing teams, and managing client relationships. The ideal candidate should have a Bachelor's Degree or equivalent in Project Management, Business Administration, or a related field. They should be able to structure and lead cross-functional teams, demonstrate understanding of Project Management methodologies, and have proven success managing multiple projects simultaneously. Bonus points for PMP, CSM, PgMP, or related certifications. Coalfire offers a flexible work model, prioritizes connection and wellbeing, and provides competitive perks and benefits.

Data Engineer

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 22, 2025

Senior Technical Product Marketing Manager

Company: Sanity.io

Location: Remote

Posted Jan 22, 2025

Sanityio is seeking a Technical Product Marketer to bridge product capabilities and customer needs, creating clear messaging and compelling content for developers and IT leaders. The ideal candidate will have 5 years of experience in a technical or developer-focused role, strong technical communication skills, and a passion for content creation. Sanityio offers a supportive work environment, competitive salary, and stock options program.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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