Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 22, 2025

Liberty Mutual is seeking a manager for Surety National Accounts and Subcontract Default Insurance (SDI) Underwriting Support. The role involves managing a team of Underwriting Assistants and Bond Support Specialists, handling policy issuance, bond registration, and contract/commercial bond requests. The manager will also develop and monitor operating and quality standards, ensure compliance with regulatory requirements, and drive consistency throughout the organization. The candidate should have a Bachelor's degree, 5+ years of management experience, and strong communication skills. Liberty Mutual offers a competitive salary range, opportunities for growth, and a supportive work environment.

Principal Platform Architect

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 22, 2025

Senior Workday Developer

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Senior Workday Developer for complex integrations within their Workday ecosystem. The role involves designing, developing, and maintaining integrations for Payroll, Benefits, and IT systems. The ideal candidate will collaborate with cross-functional teams, resolve integration issues, and ensure seamless data flow. They should have a Bachelor's degree in Computer Science or related field, 4+ years of Workday HRIS integration experience, and strong proficiency in Workday Studio, EIBs, and APIs. The role offers opportunities for career growth, working with cutting-edge technology, and making a real-world impact on industries that power our global economy.

Senior Data Platform Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 22, 2025

Atlassian is hiring a Senior Data Platform Engineer for a fully remote role based in Australia/New Zealand. The ideal candidate should have extensive knowledge of big data systems and software engineering, with experience in designing and developing high-quality software services. The role involves designing, developing, and owning delivery of big data and software solutions, collaborating with cross-functional teams, and contributing to operational excellence. Atlassian offers a variety of perks and benefits, and values diversity and inclusion.

Associate General Counsel, Operations Legal and Litigation

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 22, 2025

Oscar, a health insurance company founded in 2012, is hiring for an Associate General Counsel, Operations Legal and Litigation position. The role involves providing counsel on complex legal issues, supporting high priority projects, and working closely with the Operating Committee. The Associate General Counsel will report to the VP, Regulatory Counsel and Government Affairs. The job is based in New York City, Tempe, or Los Angeles, with remote work options. Qualifications include a J.D. from an ABA accredited law school, law license, and 12+ years of relevant experience. Bonus points for startup experience. Oscar values diversity and equal opportunity, offering comprehensive benefits and a supportive work environment.

Account Executive, Strategic - Named Accounts

Company: Smartsheet

Location: Sydney, Australia / Remote

Posted Jan 22, 2025

Global Core Accounts Manager, BioProduction

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Global Strategic Account Manager for the BioProduction Group portfolio. The role involves maintaining and developing strategic relationships with prioritized clients, driving growth, and leading high value business opportunities. The ideal candidate should have a Bachelor's degree in life sciences, advanced degree and MBA preferred, and 7+ years of strategic account management experience. The position offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. The company culture emphasizes integrity, intensity, involvement, and innovation.

VP, Corporate Marketing

Company: Arcesium

Location: Remote

Posted Jan 22, 2025

Arcesium, a global financial technology firm, is seeking an experienced Vice President of Corporate Marketing. The ideal candidate will lead marketing communications, oversee thought leadership, blog management, PR, analyst relations, partner marketing, customer marketing, events, and social media. The role requires strong writing skills, strategic thinking, and leadership abilities. A Bachelor's degree in Marketing, Communications, Journalism, or related field is required, with an MBA preferred. The position offers a competitive salary and benefits package, with remote eligibility in select states.

Senior Business Analyst

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 22, 2025

Liberty Mutual's GRS North America Claims Strategy & Analytics team is seeking a Senior Business Analyst to support the growth of their Mobility business. The role involves producing data, reports, and analyses for a large rideshare program, working with various stakeholders including analytics, claims teams, and actuarial partners. The ideal candidate will have a strong analytical background, excellent communication skills, and a curiosity about trends impacting the liability lines of business. They will be required to go into the office twice a month if within 50 miles of certain offices. Responsibilities include identifying business processes to review, conducting complex research, analyzing data, and developing business cases for changes. Qualifications include strong research, problem-solving, and analytical skills, business operations knowledge, and proficiency in Excel and database software.

Senior Channel Manager - Electron Microscopy (EMEA)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a remote-based Senior Channel Manager for their Electron Microscopy business in Eastern Europe and Southern Africa. The role involves leading distributor partnerships, achieving annual bookings targets, and driving growth through strategic direction. The ideal candidate should have a Bachelor's degree, extensive commercial experience in EMEA, proven expertise in Electron Microscopy Management, and strong leadership skills. They must be fluent in English and committed to customer and partner satisfaction. The position offers competitive compensation, benefits, and a supportive work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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