Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Developer Support Engineer - US

Company: Gladly

Location: Remote

Posted Jan 22, 2025

Gladly, a customer-centered, AI-powered customer support platform, is seeking a Developer Support Engineer. The role involves providing technical support, best practices for building applications/integrations, and contributing to product improvement. The ideal candidate should have 2+ years of Developer Support/Engineering experience, proficiency in JavaScript, Python, and REST APIs, and a customer-focused mindset. Gladly offers competitive salaries, comprehensive benefits, and a fully remote work environment.

Web Operations Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Web and SEO/SEM Specialist with AEM experience. The role involves strategy, planning, and execution of social media platforms, improving online presence, driving organic and paid traffic, and developing comprehensive SEO and SEM strategies. The successful candidate will collaborate with cross-functional teams, analyze data, and make data-driven decisions. This is an opportunity to have a significant impact on digital marketing efforts and reshape the future of healthcare marketing.

(Associate) Medical Director - Neurology

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking an (Associate) Medical Director to provide medical support and advice for clinical trials and safety evaluation within the Pharmacovigilance department. The role involves creating clinical trial protocols, contributing to site selection, reviewing and approving study documents, and ensuring medical validity of primary endpoints and study subject safety. The ideal candidate will have an MD or equivalent degree, significant experience in the pharmaceutical industry, and strong medical knowledge. They should be fluent in English, understand the NDA submission process, and have experience with regulatory guidelines for adverse event reporting. The mission is to enable customers to make the world healthier, cleaner, and safer.

Support Engineer (Weekend Coverage - AMER)

Company: GitLab

Location: Remote

Posted Jan 22, 2025

GitLab, an open core software company, is seeking a Support Engineer. This role involves collaborating with a global customer base to support, maintain, and resolve issues in GitLab environments. The engineer will interact daily with customers, troubleshoot performance problems, and contribute to the source code, documentation, and support processes. The ideal candidate will have extensive Linux systems administration knowledge, experience with Git and CI/CD, and expertise in writing support content. GitLab values collaboration, transparency, and offers a flexible, all-remote work environment with comprehensive benefits.

IT Customer Engineering Intern (Voluntary, Non OJT)

Company: Equinix, Inc

Location: Manila, Philippines / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking an IT Customer Engineering Intern. The role involves providing technical support to customers, assisting with incident management, and expanding knowledge of the Equinix Digital Services platform. The ideal candidate should have a background in infrastructure, passion for cloud-native technologies, and familiarity with Linux, networking, and DevOps tools. Equinix is committed to diversity and an inclusive work environment.

Performance Strategist II

Company: Liftoff

Location: London, United Kingdom / Remote

Posted Jan 22, 2025

Agency Partnerships Director

Company: Airship

Location: Remote

Posted Jan 22, 2025

Airship is a company that specializes in mobile customer experiences, offering solutions like push notifications, in-app messages, and mobile wallet boarding passes. The Airship Experience Platform provides an end-to-end solution for unifying experiences across various channels. Airship is seeking a seasoned professional with over 10 years of industry experience to spearhead agency partnership initiatives for Northern and Latin America. The role involves developing and executing an agency GTM strategy, onboarding and certifying agencies, identifying suitable projects for outsourcing, fostering reciprocal relationships, and collaborating with internal teams to develop strategic service offerings. The position is fully remote with potential for up to 10 travel based on business needs.

Senior Reinsurance Accountant

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 22, 2025

Liberty Mutual is seeking an experienced accountant or finance professional for a role involving overseeing book close cycles, performing complex accounting activities, and leading process improvement efforts. The position requires a Bachelor's degree in Accounting or Finance, at least 3 years of relevant experience, and proficiency in Excel and Microsoft Word. The company offers comprehensive benefits, a supportive work environment, and opportunities for career growth. The role involves working in the office twice a week if within a 50-mile radius of Boston, MA, Columbus, OH, Seattle, WA, Portsmouth, NH, or Plano, TX offices, with potential for remote work.

Strategic Account Director - Enterprise Systems (South Central Region)

Company: GeneDx

Location: Remote

Posted Jan 22, 2025

GeneDx, a leading provider of genetic testing services, is seeking a Strategic Account Director for Enterprise Systems. The role involves driving revenue growth, building strategic partnerships within hospital systems, and promoting the adoption of enterprise solutions to enhance operational efficiency and improve patient care outcomes. Key responsibilities include relationship management, strategic initiative implementation, consultative selling, market analysis, collaboration with internal teams, business growth, performance metrics monitoring, thought leadership, compliance oversight, and strategic planning. The ideal candidate should have a bachelor's degree in business, healthcare management, or a related field, with 10+ years of experience in sales, account management, or business development within the healthcare and genetic testing sector. Strong understanding of hospital operations, enterprise system integration, and EMR implementations is required. The company offers a competitive salary, comprehensive benefits, opportunities for career advancement, and a dynamic work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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