Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Strategic Financial Analyst

Company: Achieve

Location: Remote

Posted Jan 22, 2025

Achieve, a leading digital personal finance company, is seeking a Strategic Financial Analyst to join their team. The ideal candidate will have expertise in financial modeling, analytical skills, project management, adaptability, and strong communication and leadership abilities. The role involves developing complex financial models, collaborating on strategic finance projects, analyzing market trends, supporting cash management, and providing financial analysis. The company offers a competitive salary range of $80,000 to $100,000 per year, along with benefits such as hybrid and remote work opportunities, 401k with employer match, and comprehensive health insurance. Achieve is committed to diversity and inclusion, with hubs in Arizona, California, Florida, and Texas.

Delivery Operations Associate

Company: Nava

Location: Remote

Posted Jan 22, 2025

Nava is a consultancy and public benefit corporation that has been working with federal, state, and local government agencies since 2013. They aim to make government services simple, effective, and accessible to all, with a focus on populations that are the least protected. The company is currently seeking a Delivery Operations Associate to help drive internal optimization projects, manage bench operations, and support delivery staff. The ideal candidate will have experience in operations roles at a professional services organization, supporting software delivery teams, and planning and executing large initiatives. They should possess excellent communication skills, be adaptive and proactive, and have a positive mindset.

Lead Recruiter

Company: Helpware

Location: Remote

Posted Jan 22, 2025

The Team Leader role involves interacting with customers, managing direct reports, and ensuring superior service. Key responsibilities include providing operational direction, evaluating processes, coaching employees, and managing customer service representatives to meet KPIs. The role requires excellent communication skills, attention to detail, proficient computer skills, and the ability to work independently or in a team. The position is full-time, requiring a quiet workspace and comfort with video conferencing tools.

EDI Specialist I

Company: Healthcare Management Administrators (HMA)

Location: Remote

Posted Jan 22, 2025

HMA is a leading third-party health plan administrator, offering customized health plans to medium to large-sized employers. They provide high-quality, affordable healthcare options and are recognized as a Washington's Best Workplace. HMA values people, fostering an inclusive, flexible, and fun culture with growth opportunities. The role involves managing external integrations, EDI x12 834 integrations, and vendor relationships. The ideal candidate has an AA or BA, 13+ years of experience, and 1+ years of 834 specific experience. HMA offers competitive compensation, benefits, and a supportive work environment.

Operations Analyst, Plan Loading

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 22, 2025

Oscar, a health insurance company founded in 2012, is hiring an Operations Analyst, Plan Loading for their Benefit Configuration team. The role involves improving system configuration consistency, accuracy, and efficiency. The analyst will collaborate with stakeholders, load configuration data accurately, and identify data gaps. The position requires 1+ years of health plan benefit concepts knowledge, proficiency in Microsoft Office Suite, and SQL. Bonus points for a bachelor's degree, medical coding knowledge, and experience with large data sets. Oscar offers competitive pay, employee benefits, and a flexible work culture.

VP R&D

Company: SSV Labs

Location: Remote

Posted Jan 22, 2025

SSV Labs is a rapidly growing startup utilizing Distributed Validator Technology (DVT) to enhance Ethereum staking security and decentralization. They are seeking a seasoned Vice President of R&D to lead their software development team. The ideal candidate will have 6+ years of software development experience, including 3+ years in a leadership role, and a deep understanding of decentralized networks and staking technologies. The role involves managing day-to-day operations, fostering a collaborative environment, leading recruitment efforts, and overseeing technical decisions. SSV Labs offers an inclusive work environment with opportunities for career growth and development.

Lead Customer Success Engineer-IN (R-20429)

Company: Rackspace Technology

Location: Remote

Posted Jan 22, 2025

The Lead Engineer role at Rackspace Technology involves providing hands-on technical support for complex problems, acting as a proactive resource for customers' future growth, and ensuring high-quality service. Key responsibilities include managing mission-critical customer solutions, leading technical teams, and maintaining technical documentation. The ideal candidate should have experience in enterprise systems, managing transition projects, and possess ITIL Service Management and cloud certifications. Rackspace Technology is committed to offering equal employment opportunities and fostering a diverse and inclusive work environment.

Remote Technical Customer Support - T2 - Phones (4519)

Company: ModSquad

Location: Remote

Posted Jan 22, 2025

ModSquad is partnering with a leading B2B ISP company and seeking experienced technical and customer support professionals. The role involves providing exceptional technical assistance, managing inbound calls and emails, troubleshooting complex issues, and delivering tailored solutions. Candidates should have a keen eye for detail, experience in troubleshooting, empathy, excellent communication skills, and familiarity with Zendesk and/or Dialpad. The job is remote, flexible, and offers competitive pay rates. ModSquad is an Equal Opportunity Employer.

Lead Customer Support Representative

Company: INGENIOUS.BUILD

Location: Remote

Posted Jan 22, 2025

INGENIOUSBUILD is seeking a Lead Customer Support Representative to join their team. The role involves leading a team to ensure high-quality service and customer satisfaction within the enterprise SaaS space. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a customer-focused approach. INGENIOUSBUILD offers unlimited PTO, competitive salary, benefits package, and a collaborative work environment. The company is developing a top-notch platform for real estate and construction industries worldwide, enabling companies to manage all aspects of their projects.

Director, Strategic Channels

Company: Vultr

Location: Remote

Posted Jan 22, 2025

Vultr, a global cloud infrastructure company, is seeking a Director of Strategic Channels to lead partner recruitment, enablement, and funnel growth. The role involves developing and executing channel partner strategies, managing relationships, enabling partners, driving revenue growth, and collaborating with internal teams. The ideal candidate should have 5+ years of channel sales or partner management experience in the IaaS, AI, PaaS, or Cloud Computing industry, strong technical knowledge, and excellent relationship management skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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