Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Security Engineer

Company: Celonis

Location: Remote

Posted Jan 22, 2025

Celonis, a global leader in Process Mining technology, is seeking talented Security Engineers to join their Security Engineering Team. The role involves building a security paved road, driving security architecture and design, automating security tools, and working across engineering teams to implement secure solutions. Candidates should have a degree in computer science or related field, 3+ years of security engineering experience, and software development skills. Celonis offers growth opportunities, competitive compensation, and a supportive work environment.

Account Executive, Mid Market (MST/PST)

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves building Samsara's business, managing trials, and selling to executives and CXOs. The ideal candidate should have 2+ years of full-cycle sales experience, a proven track record of consistent quota achievement, and a growth mindset. The position is remote and open to US-based candidates in MST/PST/CST time zones. Samsara offers a competitive compensation package, flexible working model, and a commitment to diversity and inclusion.

Staff Infrastructure Engineer, Cloud Traffic

Company: Procore Technologies

Location: Remote

Posted Jan 22, 2025

Procore Technologies is seeking a Staff Infrastructure Engineer to join their Cloud Traffic Engineering team. The role involves designing, implementing, and maintaining scalable and reliable traffic delivery infrastructure. The engineer will contribute to the architecture and development of Procore's traffic networking, collaborate on architectural design decisions, and mentor teammates. The ideal candidate will have a BS or MS in MIS or related field, 8+ years of experience in software, systems, infrastructure, or SRE engineering, and experience with cloud networking or network design for large-scale web applications. Procore offers competitive benefits, including health care plans, unlimited vacation, stock options, and employee development programs.

Director of Product Design

Company: Virta

Location: Remote

Posted Jan 22, 2025

Virta Health is dedicated to revolutionizing diabetes care and reversing the type 2 diabetes epidemic. They aim to achieve this by assisting individuals in reversing type 2 diabetes through technological innovations, personalized nutrition, and reimagined virtual care. As Director of Product Design, the role involves leading the product design team, collaborating with cross-functional teams, and ensuring high-quality product delivery. The ideal candidate should have extensive product design experience, preferably in healthcare, and a strong portfolio showcasing customer-centric designs.

Employee Service Coordinator

Company: Zillow

Location: Remote

Posted Jan 22, 2025

Zillow Group is seeking a detail-oriented individual for a remote Employee Service Coordinator role. The role involves maintaining Workday records, managing the ticketing queue, supporting HR transactions, and onboarding processes. The candidate must have meticulous attention to detail, be highly organized, and have 1+ years of Workday experience. Zillow Group offers competitive benefits and a culture of innovation, equity, and belonging.

Staff Engineer (Fleet Performance)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 22, 2025

DigitalOcean is seeking a passionate and experienced professional to join their fleet performance team. The role involves optimizing and enhancing core system performance, leveraging AI/ML solutions, and ensuring data accuracy and accessibility. Key responsibilities include developing performance metrics, collaborating with hardware engineering teams, and advancing virtualization technologies. The ideal candidate will have a degree in Computer Science or related field, extensive knowledge of Linux kernel, hypervisors, and open-source operating systems, and proficiency in Go, Python, and/or Ruby. DigitalOcean offers a competitive salary, benefits, and opportunities for career development and growth.

Associate MPS - Trainee

Company: Stryker

Location: Remote

Posted Jan 22, 2025

Director, Business Intelligence

Company: Restaurant365

Location: Remote

Posted Jan 22, 2025

Restaurant365, a SaaS company revolutionizing the restaurant industry, seeks a seasoned People Manager with SaaS experience. The role involves managing the Business Intelligence team, collaborating with executives for data needs, and driving project management. The ideal candidate should have strong analytical skills, SQL proficiency, and familiarity with a Modern Data Stack. Benefits include a competitive salary, comprehensive medical benefits, 401k matching, equity options, unlimited PTO, and wellness initiatives.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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