Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Software Engineer

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a software engineer with 3+ years of experience, particularly in GoLang and gRPC, to join the CXCM team. The role involves building complex, scalable applications that directly impact the Coinbase customer experience. The ideal candidate should have experience with AWS, Kubernetes, and event-driven architectures, and be a self-starter capable of executing complex solutions with minimal guidance. The company culture is intense and not for everyone, but it's perfect for those who excel in their disciplines and want to build the future of the global financial system alongside high-caliber colleagues.

Senior Software Engineer, Data Platform

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 22, 2025

Security Consulting

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 22, 2025

Cloud Contract Specialist

Company: CDW

Location: Remote

Posted Jan 22, 2025

Senior Data Scientist (Applied ML)

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a candidate to build the future global financial system. The ideal candidate is passionate about crypto and blockchain technology, eager to leave their mark on the world, and willing to solve complex problems. They should be able to design and execute complex data and modeling solutions that span multiple teams.

Postdoc, Computer Vision - AI/ML Radiology

Company: Johnson & Johnson

Location: New York, NY / Remote

Posted Jan 22, 2025

Johnson & Johnson Innovative Medicine (JJIM) is recruiting for a postdoc position in data science, focusing on Computer Vision (AI/ML Radiology). The role involves developing analytics and AI/ML solutions for high-priority scientific problems, collaborating with cross-functional teams, and extracting insights from complex radiology image data. The ideal candidate should have a Ph.D. in a quantitative discipline, extensive experience with Computer Vision techniques, and proficiency in programming languages like Python or C++. Familiarity with drug discovery and clinical development processes is a plus. The expected base salary is $95,000/yr, and JJIM is committed to fostering a diverse and inclusive company culture.

Comparator Sourcing Business Development Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The Business Development Manager for Comparator Sourcing is responsible for supporting regional sales teams and growing accounts through strategic tactics. This role involves building long-term customer-supplier relations, acting as a single point of contact for sales opportunities, and collaborating with the head of sales. The manager is expected to be a Subject Matter Authority in Global Comparator knowledge, providing advisory support and leading the portfolio of assigned clients. They will work closely with internal partners to build positive relationships and gain customer happiness. The role also involves leading new services development, supporting client contracts, and participating in sales and marketing activities. Minimum qualifications include a Bachelor's degree in a science-related field with 7+ years of experience in the pharmaceutical/biotech industry or a High school diploma with 8+ years of extensive background in the biotech, pharmaceutical industry.

Associate Product Marketing Manager

Company: PointClickCare

Location: Remote

Posted Jan 22, 2025

PointClickCare is a leading North American healthcare technology platform, recognized for its cloud-based software and commitment to frictionless care. The company offers a vibrant culture with opportunities for career growth and meaningful work. The Associate Product Marketing Manager role involves developing value propositions, aligning with product management, and collaborating with various teams to bring new products to market. Key strengths include a B2B SaaS healthcare technology background, strong communication skills, and industry experience. PointClickCare provides comprehensive benefits and is committed to equal employment opportunities and information security.

Principal Value Engineer- Utilities

Company: Celonis

Location: New York, NY / Remote

Posted Jan 22, 2025

Sr. IRAP Compliance Program Manager

Company: Smartsheet

Location: Canberra, Australia / Remote

Posted Jan 22, 2025

Smartsheet, a leading platform for enterprise work management, is seeking a Sr. Manager to lead and manage the IRAP compliance program. The role involves interpreting and applying IRAP and other control frameworks, overseeing control implementation, liaising with external assessors, and ensuring continuous improvement. The ideal candidate should be an Australian citizen with a Bachelor's degree in IT/Technology, expert-level knowledge of the Australian Signals Directorate's Information Security Manual, and 2+ years of experience creating IRAP authorization packages. The role offers an exciting opportunity to shape the company's security and privacy initiatives in a dynamic environment.

Windows Sustaining Software Engineer (SaO) - Sensor (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Software Engineer for its Sustaining and Operations (SaO) team. The role involves providing technical leadership, troubleshooting complex sensor issues, and championing development projects to improve sensor reliability and supportability. The ideal candidate will have strong knowledge of C++ and Windows OS internals, experience with python and test frameworks, and the ability to lead and collaborate effectively in a distributed team. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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