Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

ServiceNow Architect

Company: RTX

Location: Remote

Posted Jan 22, 2025

RTX Corporation, an Aerospace and Defense company, is seeking a remote architect to design and deliver technology solutions. The role involves leading technical aspects of project delivery, developing proofs of concept, and mentoring development teams. The ideal candidate should have a Bachelor's degree, 8+ years of relevant experience, and extensive knowledge in ServiceNow, ITSM platform, platform security, and integrations. Familiarity with Agile development methodologies and release management processes is preferred. RTX offers a comprehensive total rewards package, including healthcare, retirement benefits, and career development programs. This role is also eligible for the Re-Empower Program, a 14-week initiative to help professionals rebuild capabilities and enhance leadership skills.

Chief Engineer Intern

Company: Leidos

Location: Remote

Posted Jan 22, 2025

Leidos is seeking an intern to assist the Chief Engineer for the Department of Justice IT Portfolio. The intern will help with various tasks, including documenting root cause analyses, planning technical upgrades, and collaborating with customers. This is an exciting opportunity to gain broad exposure to technical challenges.

Training Specialist Consultant, DOS

Company: Dexis Consulting Group

Location: Remote

Posted Jan 22, 2025

Dexis is a professional services firm dedicated to solving complex social challenges and promoting a secure and prosperous world. The company values diversity, equity, and inclusion, fostering an inclusive corporate culture. Dexis is currently seeking experienced Subject Matter Experts (SMEs) with training experience for short-term assignments supporting State Department security assistance objectives. The Training Specialist Consultant will design, develop, and deliver training programs for host nation security forces and defense sector representatives. Responsibilities include collaborating with internal and external stakeholders, designing customized training programs, serving as a subject matter expert and lead instructor, and providing mentorship to host nation instructors. Minimum qualifications include a Bachelor's degree, 5+ years of experience as an SME or trainer, in-depth knowledge of military manuals and doctrine, strong communication skills, and the ability to work in challenging environments. Dexis is an Equal Opportunity Employer offering competitive benefits, including healthcare insurance and staff welfare benefits.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Country Manager, Denmark

Company: Bondora

Location: Remote

Posted Jan 22, 2025

Bondora, a financial technology company founded in 2008, is seeking a Country Manager for Denmark. The role involves overseeing country operations, expanding business volumes, and enhancing the value proposition. The ideal candidate should have at least three years of experience in leading a credit product line within the consumer credit field in Denmark, strong leadership skills, and proficiency in tracking PnL statements. Bondora offers a competitive salary, generous benefits, and opportunities for personal and professional growth. The hiring process includes interviews, personality assessments, and a case study.

Senior Manager, Construction Project Management

Company: Equinix, Inc

Location: Peoria, IL / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking a Senior Construction Project Manager to lead the Global Design and Construction team. The role involves managing multiple projects, ensuring safety and quality, and overseeing contract administration. The ideal candidate should have 10+ years of experience in construction project management, preferably in critical infrastructure for datacenters, and possess strong leadership and MS Office skills.

CRA I/II - FSP

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a job opportunity as a Clinical Research Associate in their PPD Functional Service Provider division. The role involves working in multi-national project teams, delivering excellent customer service, performing clinical monitoring, and having strong communication skills. The company emphasizes its mission to make the world healthier, cleaner, and safer, and provides competitive remuneration, healthcare benefits, and career development prospects. Thermo Fisher Scientific values diversity and inclusion.

Sourcing Contracts Manager

Company: Meta

Location: Remote

Posted Jan 22, 2025

The Sourcing Contracts Manager will be responsible for managing a pipeline of game deals, from initial contract authoring to full execution. This role involves partnering with Game Sourcers to map and transfer key milestones and deal configuration points into contracts. The manager will drive contract preparation and delivery, assess and address redlines, and optimize accuracy, turn-around times, and contract execution. The role requires 5+ years of experience as a paralegal or contract administrator, and 8+ years in the contract or legal space within the games industry. Proficiency in Microsoft Office applications and Adobe Sign is required, while Salesforce, SAP, SRM, BW Reporting, or equivalent experience is preferred. Meta, the company offering this position, builds technologies for social connection and is committed to equal employment opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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