Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Quality Technology Solutions Systems Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Quality Tech Solutions Systems Specialist to join their team. The role involves configuring and implementing solutions in the Veeva Quality Suite, collaborating with multi-functional teams, providing support for system-related issues, and maintaining strict attention to detail. The ideal candidate will have a high school diploma or equivalent, 3 years of experience with quality management systems, and at least 1 year of experience with Veeva Quality Suite. Strong problem-solving skills, customer service capabilities, and team-oriented mindset are required. This position offers the opportunity to work on industry-leading electronic Quality Management Systems Solutions that support clinical research, making a positive impact on a global scale.

Data Scientist

Company: Ensono

Location: Remote

Posted Jan 22, 2025

Ensono is a technology adviser and managed service provider that empowers clients to keep up with continuous change and embrace innovation. They offer a collaborative environment where ideas are heard and supported, leading to impactful solutions. As a Data Scientist, you'll work with various teams, create statistical models, and share findings. The role requires expertise in data science, statistical analysis, and Python. Ensono values its associates, offering a supportive environment with flexible work opportunities, competitive benefits, and a focus on community outreach.

Senior Analyst, International Income Tax

Company: DoorDash

Location: Remote

Posted Jan 22, 2025

DoorDash is seeking an International Income Tax Senior Analyst to join their expanding Tax Team. The role involves supporting compliance and transfer pricing needs, preparing monthly transfer pricing calculations, and building models using technology tools. The ideal candidate will have a BA/BS in Accountancy, 3+ years of international income tax experience, and proficiency in Microsoft Office, Google Workspace, and Alteryx. They should possess strong analytical, organizational, and problem-solving skills, and have a high moral compass. The position offers a competitive salary range and comprehensive benefits package.

Manager, Social Media

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a passionate and results-driven Social Media Manager to lead its online presence across multiple platforms. The ideal candidate will be responsible for crafting and executing strategies that engage Coinbase's global audience, amplify the brand voice, and foster meaningful conversations about crypto, Web3, and financial freedom. The role involves creating high-quality content, identifying trends, monitoring audience engagement, and managing operational tasks. The company values ambition, creativity, flexibility, and critical thinking, and offers a competitive salary range of $161,500—$190,000 USD.

Sr Solution Consultant - Healthcare

Company: ServiceNow

Location: Raleigh, NC / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 5+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, and providing product demonstrations. The ideal candidate will have technical expertise with cloud software solutions and experience collaborating with product management, product marketing, partners, and professional services. The position offers a base pay of $100,050 - $155,100, plus equity, variable/incentive compensation, and benefits. ServiceNow is an equal opportunity employer, valuing inclusivity and diverse backgrounds.

Field Applications Engineer III (SEM Metrology Semiconductor)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The Semiconductor Business Unit offers a standard Monday-Friday work schedule in a cleanroom environment, requiring adherence to strict conditions such as no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, or facial hair. The Field Applications Engineer role involves providing on-site technical support, developing innovative solutions to customer challenges, and collaborating with internal teams. The ideal candidate should possess an undergraduate degree in a scientific field, at least 3+ years of SEM experience, metrology expertise in the semiconductor industry, understanding of semiconductor processing, and strong communication skills. Travel up to 40% domestically/internationally is required.

Intermediate Underwriter

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Allstate, a leading home and auto insurer, is seeking an Intermediate Underwriter to support sales management and improve growth and profit opportunities for commercial lines of insurance. The role involves building and maintaining agency relationships, performing in a technical capacity, and participating in quality reviews and problem-solving. Allstate values innovation, customer service, and community involvement, offering flexible work arrangements, employee discounts, and comprehensive benefits. The ideal candidate will have post-secondary education, CIP designation, and 3-5 years of underwriting experience, preferably in the non-standard auto market and familiar with Pembridge products.

Staff Cloud Capacity Engineer

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 22, 2025

ServiceNow, founded in 2004 in San Diego, California, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. The company offers an intelligent cloud-based platform that connects people, systems, and processes. As a Staff Engineer within Global Cloud Services, a candidate would guide customers through new platforms, manage greenfield projects, and ensure successful implementation. Key responsibilities include writing infrastructure code, researching new tools, participating in customer onboarding, and providing technical consulting. Qualifications include a bachelor's degree in a related field, 6+ years of tech industry experience, expertise in Kubernetes, and proficiency in systems languages like Python, Go, Java, or Ruby.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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