Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Key Accounts Executive (East)

Company: Datadog

Location: Boston, MA / Remote

Posted Jan 22, 2025

Datadog is seeking an experienced Enterprise Sales professional with 5+ years selling into Fortune 100 companies. The role involves developing and executing an outbound prospecting strategy, cross-selling, and navigating complex accounts. The company values office culture, hybrid workplace, and offers benefits like stock equity, professional development, and competitive salary. The estimated yearly salary is $135,000-$150,000 USD.

Sr Manager, Human Predictive Genomics TSS

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Senior Manager, Technical Product Specialist Human Predictive Genomics (HPG). The role involves leading the HPG Technical Sales Specialist (TSS) team, growing market presence in Human Genomics, and winning new accounts. The successful candidate will develop strategic sales plans, expand market reach, drive sales performance, strengthen customer relationships, and demonstrate outstanding leadership. Key responsibilities include implementing commercial strategies, maintaining forecasting processes, working closely with Micro Array business functions, and ensuring comprehensive product knowledge. The ideal candidate will have a Bachelor's Degree in a related field, 10+ years of sales experience, and a proven track record of leading sales teams and driving employee engagement.

Water Program Manager

Company: Meta

Location: Remote

Posted Jan 22, 2025

Meta is seeking a Water Program Manager to oversee water-related efforts for its expanding global data center portfolio. The role involves coordinating with various teams, ensuring compliance with water regulations, and optimizing water usage. The ideal candidate should have a civil or environmental engineering background, extensive experience in water infrastructure projects, and proficiency in data analysis tools.

Project Manager Clinical Supplies

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

This job involves overseeing the supply chain for complex global clinical trials, ensuring compliance with company and client requirements. The role includes developing study-specific plans, coordinating with internal teams, integrating clinical supplies into the supply chain, participating in training on new regulations, representing the department internally and externally, mentoring junior team members, and contributing to process improvement initiatives. The position requires a Bachelor's degree or equivalent and relevant experience, comparable to 5+ years.

Principal Backend Software Development Engineer - Mexico

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 22, 2025

Zillow, a leading real estate website in the US, is seeking a Principal Software Development Engineer with 7+ years of experience in Java, Python, NodeJS, and Go. The role involves leading project delivery, contributing to feature design, and mentoring junior engineers. The position is a teleworker role based in Mexico, offering competitive salary, benefits, and equity awards. Zillow values innovation, inclusivity, and work-life balance, recognized by multiple organizations for its work culture.

Enterprise Account Executive

Company: ServiceNow

Location: Ottawa, Canada / Remote

Posted Jan 22, 2025

ServiceNow is a global market leader in AI-enhanced technology, empowering organizations to work smarter and better. The company was founded by Fred Luddy in 2004 and has since grown to serve over 8,100 customers, including 85% of the Fortune 500.

Sr Manager, Human Predictive Genomics TSS

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc., a global leader in serving science with annual revenue exceeding $40 billion, is seeking a Senior Manager, Technical Product Specialist Human Predictive Genomics (HPG). The role involves leading the HPG Technical Sales Specialist (TSS) team, growing market presence in Human Genomics, and winning new accounts. The successful candidate will develop strategic sales plans, expand market reach, drive sales performance, strengthen customer relationships, and demonstrate outstanding leadership. Key responsibilities include implementing commercial strategies, maintaining forecasting processes, working closely with Micro Array business functions, and ensuring comprehensive product knowledge. The ideal candidate will have a Bachelor's Degree in a related field, 10+ years of sales experience, and a proven track record of leading sales teams and driving employee engagement.

Sr Enterprise Account Executive - Transportation & Logistics

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 22, 2025

ServiceNow, founded in 2004 in San Diego, California, is a global market leader in AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. The company offers a cloud-based platform that connects people, systems, and processes to improve work efficiency. They seek a sales professional to develop relationships with C-suite executives in the Transportation and Logistics sector, oversee account management, and act as a trusted advisor to clients. The ideal candidate has 10+ years of software sales experience, resides in the Southeastern US, and is willing to travel up to 50%. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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